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“OK hotel”
Review of Super 8 Shawano

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Super 8 Shawano
Ranked #3 of 5 Hotels in Shawano
Milwaukee, WI
Level 3 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“OK hotel”
Reviewed April 15, 2012

Room was good, spacious, clean. But in the 10 plus trips I have taken in the past three months, I have never met a front desk staff that was as grumpy as what I experienced. Complaining about filling out casino coupons, not allowing me to change my room, I heard the word no way too often for too many things. Otherwise, good hotel - but not great.

  • Stayed April 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wanderingw_21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Super 8 Shawano, responded to this review, May 8, 2012
I would like to apologize for your unpleasant experience as a guest o the Super 8 in Shawano. We appreciate your bringing your concern to our attentiion. We have retrained and reinforced our procedures with each staff member and they all understand how unacceptable this type of service is and ensure this will not happen again.
Again I apologize and hope you will allow us the opportunity to serve you in the future as our goal is to provide our very best to each and every guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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265 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Milwaukee, Wisconsin
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 31, 2012

The staff was very friendly and helpful. We are big coffee drinkers and to have fresh coffee available 24 hrs was great! The room was very clean and overall comfy, as was the king size bed. The breakfast set up included actual bakery goods and not some crappy donuts from a store or something. Overall we enjoyed our stay, appreciated the staff and the price was very reasonable. Easy to get to all three casinos in the area, and the motel added comps for them. We had no need for the offsite pool and cannot comment about it(spent most of our time away at casinos, shows and boxing). We recommend for anyone looking to stay in the area with a reasonable cost and great service! Our stay was in January, so we cannot answer to any of the summer situations.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank blumaninwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Super 8 Shawano, responded to this review, May 8, 2012
Thank you for taking the time to write a review on our hotel. We appreciate you choosing Super 8 for your stay. All of our guests are extremely important to us and we look forward to seeing you again in the near future.
Again, Thank You
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
princeton, minnesota
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 18, 2011

I was in town for business and stayed three nights. Nice sheets, towells were not soft. Front end was pleasant. Breakfast was fine, english muffins, toast, cereal, oatmeal, juice. Right behind a Hardees, close to everything else. Taco bell had great service, the True Value in town, Qualheims helped alot when I needed, Pizza Hut delivery was fast and priced right.

Room Tip: Back side of the building was quiet, i was first floor 110 close to the entrance and still quiet
See more room tips
  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank bob55371
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotterdam, The Netherlands
Level 6 Contributor
410 reviews
281 hotel reviews
common_n_hotel_reviews_1bd8 271 helpful votes
Reviewed October 14, 2010

We came to Shawano on a week-end and stayed for 3 nights at the Super 8. We asked for a quiet room and got a room at the back side of the building. The room was clean and spacious. Unfortunately the lady at reception did not inform us that Shawano Speedway race track is at 300m behind the Super 8 and that every Saturday evening races on the ½ mile oval go on till 23:00hrs. We thought we were in a war zone. However when the races were over we were more than happy to stay at Shawano Super 8. The motel is well maintained and the complimentary breakfast is adequate.

  • Stayed August 2010, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank MrsPiket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TaraInn, Manager at Super 8 Shawano, responded to this review, November 16, 2010
Thank you for taking time to write a very complimentary review on Trip Advisor!!
We have asked the front desk staff to include the race schedule at check-in on the weekends in the summer to avoid any issues in the future. Thanks again for your review and hope you will stay at the Super 8 when your travels bring you back to the Shawano area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Level 3 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 4, 2010

We came to this location after an exceptionally bad experience at another hotel in the area (one of only a few places to stay in Shawano). We counted our blessings that a room was available. The shower worked well, the bed could have been more comfortable but offered a basic night's sleep. We had to ask for soap, since none had been left in the room by housekeeping staff. The continental breakfast was minimal. And the room smelled of stale cigarette smoke that couldn't be taken care of by the Lisol we had with us. But given the way my husband was treated at check-in, we thought about leaving.

Staff seemed very nice but didn't seem to have much of an idea about service dogs. A nice clerk announced that everyone at the hotel were "all dog people." But she indicated we needed to sign a "pet policy" that required a $25 deposit -- a kind of escrow fund to cover possible damages -- that would be returned to us when we checked out. The policy seemed unnecessary, since the hotel had our credit card number and could/would charge us for any damages. And above all, such charges would not be permitted under the Americans With Disabilities Act or under Wisconsin statute. She said she "couldn't remember" when the fee was kept. The policy also had specific requirements -- that pets could not be left in the room alone, that pets could not be brought to the breakfast area, that pets needed to be taken out on the south end of the hotel, etc. Under the strictest interpretation of their rules, my husband wouldn't be allowed to go to the breakfast area with his service dog. He'd have to stay in the room, since the dog couldn't be left alone. (I signed the paper but indicated the animal was a SERVICE DOG.)

The big joke when we checked out was that someone had allowed their dog to defecate at the main entry to the hotel. It certainly wasn't from my husband's service dog, but some lazy and impolite guest had committed the one sin everyone thinks my husband is guilty of.

There are only a handful of hotels in Shawano. On a Green Bay Packers weekend, every hotel/motel from Appleton to Green Bay to Shawano raises their rates and is usually booked up. So we were grateful that we got any kind of room at all. But it is hard to put up with discrimination under any circumstances.

There's nothing fancy about this particular Super 8. The price is okay, particularly with a AAA or AARP discount. And for anyone bringing a pet with them -- please clean up after your animal. Do it because it's the right thing to do and because failure to do so undermines the rights of every disabled person using a service animal.

  • Stayed October 2010, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wisconsin-Born
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TaraInn, Manager at Super 8 Shawano, responded to this review, October 19, 2010
I would like to take this opportunity to apologize for your unpleasant experience as a guest of the Super 8 in Shawano, WI. We appreciate you bringing your concerns to our attention. We have retrained and reinforced our procedures with each staff member. They all understand how unacceptable this type of service is and ensure this will not be repeated. Again, I apologize for your unpleasant stay and inconvenience we may have caused you. I hope you will allow us the opportunity to serve you in the future. It is our goal to provide our very best to each and every guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richland Center, WI, USA
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 14, 2007

Shawano Super 8 provided everything we needed, including the most gracious and impeccable professional service. Spotlessly clean and nicely appointed room; everything tidy, everything in order -- older accoutrements, but absolutely fine.

Spouse and I arrived very late on the last evening of October (the owners of the cabin we'd reserved having neglected to leave the requisite note indicating where we could find the key), tired and not at all happy about finding ourselves suddenly stranded.

However, the wonderful Super 8 management came to our rescue with such grace and good-naturedness. We spent a very restful night and woke up cheerful about our prospects for the rest of the vacation. Our hopes were more than fulfilled, as manager Carol generously took it upon herself to connect us with family friend Tom who rents cottages on Lake Shawano (see [--] ), where we subseqently rented a charming little cottage for the rest of the week. We can hardly thank these lovely Super 8 folks enough!

We did not partake of the "continental" style breakfast provided at Super 8 (slept in), but I did stumble down briefly for a spot of tea and noted that it was on the par with any average fare of that sort. Saw also that, in addition to a nice-looking indoor pool, this facility has a modest sized hot tub and -- a very nice addition IMO -- a good-sized, real sauna.

Price? Very modest, for the superb service and good amenities; even better with our AAA (which discout the helpful desk clerk suggested we take advantage of).

Please do yourselves a very good turn whenever you find yourselves in Shawano, WI and need a quiet, clean and extremely well managed motel: go Super 8!!

  • Liked — superb management and service; best anywhere
  • Disliked — This is a clean, well-managed economy facility; if you're looking for other
  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mme_Tootoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Shawano

Property: Super 8 Shawano
Address: 211 S Waukechon St, Business 29 1/2 Block South, Shawano, WI 54166-2678
Phone Number:
Location: United States > Wisconsin > Shawano
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Shawano
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Shawano 2*
Number of rooms: 55
Official Description (provided by the hotel):
Minutes From Shawano Lake, Wolf River and Casinos Make our pet-friendly Super 8 Shawano hotel part of your Wisconsin trip and enjoy time-saving amenities at an affordable rate. We are located in the heart of town, 35 miles northwest of Green Bay and just two miles from Highway 29. Use your free passes to get in a workout at the nearby gym and pool. Connect with friends, colleagues and family with free Wi-Fi Internet access. Sleep soundly then begin the day with free 8-item SuperStart breakfast bonanza before getting back on the road. Kids 17 and under stay free with an adult. Handicapped-accessible rooms are available at our non-smoking hotel. There is plenty of parking for your RV, truck or bus. ... more   less 
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Also Known As:
Super Eight Shawano
Shawano Super 8
Shawano Super Eight

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