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“Great time with family”

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Grand Lodge Waterpark Resort
Ranked #3 of 6 Hotels in Rothschild
Certificate of Excellence
Reviewed March 12, 2013

We went there with other family members on a skiing weekend. The rooms were comfortable and clean. The waterpark was enjoyed by the kids. Loud and hot for the adults who had to be there to supervise. Maybe a glassed in enclosure with some air, or a fan under the hut in the corner. But it was a waterpark after all. The only disappointment was the breakfast buffet which we paid for. If you are going to pay for a breakfast buffet, it should be substantial with a lot of options. This buffet, was a great deal smaller than some of the free hot breakfast's that we had at other hotels. Nothing special, so that might need some rethinking. Staff friendly and we would stay again.

Room Tip: Upstairs you get a vaulted ceiling in the room and so it appears larger and roomier. Also gets you...
  • Stayed: March 2013, traveled with family
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1  Thank ThorsMomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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196 - 202 of 288 reviews

Reviewed January 23, 2013

Overall experience was Excellent , our daughter wanted to invite some friends to the water park and a night of fun. Thanks to a wonderful staff ,They had a BLAST, Thanks To everyone and especially Travis , you were wonderful with the kids.

Room Tip: Lower level rooms are great for kids that want to enjoy time at the water park.
  • Stayed: January 2013, traveled with friends
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3  Thank Mary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2013

Our stay started off DISGUSTING when I went into the bathroom and opened the lid to the toilet to find a bowl full of #2. My husband took a pic and immediately went to the front desk where they then sent up a cleaning lady who came in, flushed it, swirled around some cleaner, and flushed again. I'm serious when I say she wasn't in there for more than 2 minutes. It takes 10 minutes for something to disinfect, so needless to say it was still dirty. Also in the bathroom, the wall tiles in the bathtub area were full of mold.

When the kids sat on the beds the decorative blankets at the bottom were filthy. There were blops of crusted food - and who knows what else - on them so we threw them off only to find blood stains on the bottom of one of the down comforters!!! My husband went down AGAIN and was given a clean replacement, but by that point we were totally grossed out by the dirtiness. I ended up going to the local market down the street to pick up some Lysol to clean the room myself.

As far as the waterpark goes, that was a great experience. The staff was friendly and it was very clean, organized, safe and fun. My kids had a blast and so did I.

The hotel is very pretty and has a great rustic feel (very Wisconsin) but unfortunately they really need to train their cleaning staff better. Unfortunately, we will not be going back there for our next trip.

  • Stayed: January 2013, traveled with family
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2  Thank Kim Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack K, Vice President/Corporate Support Services at Grand Lodge Waterpark Resort, responded to this reviewResponded January 30, 2013

We are extremely happy to hear that you and your family enjoyed the waterpark and the hotels unique décor. With that being said, we are very sorry for your experience with your room. We find this as unacceptable as you and have reviewed our quality control procedures with our management and housekeeping teams. Please know that your feedback is valued and your experience as our guest is our top priority!

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Reviewed January 10, 2013

As a parent of 4 & 6 year-olds I've been to a few waterparks in my day...and I have to say this place was outstanding for our family. I only wished that we could have stayed in the hotel! Still giving the waterpark portion a 5. Turns out that the Wednesday & Thursday of New Year's week the waterpark was open 5-10PM - not ideal - go figure? When we arrived in Wausau Wednesday evening we stayed across the parking lot at the lovely Holiday Inn that has 3 pools - a swimming pool, a kids pool plus a spa pool AND FREE DINNER for CHILDREN (vastly better choice than fast food). After spending a lazy Thursday we decamped Friday morning and crossed parking lot to the Grand Lodge. We were not the first in line at 10AM Friday. The $15 per head fee was not excessive and once inside we were astonished that the indoor park is kept at 80+ degrees. Water temps were similarly warm which was a big relief as it was about 10 outside. We found that overall the pool areas & locker rooms were very clean and the water quality was excellent and not overly chlorinated. Beware that the lockers are too small for winter gear & having to drop a quarter in every time was very annoying. Once in the park there are many choices/areas for the kids to explore on their own including a kiddie area, a basketball area, dashing over floating log area & a smooth flowing river. The huge wacky playset that gets dumped by the big bucket every five minutes also had two smaller slides was a big hit. We took the the two tall enough down one set of slides (yes, height restrictions on the slides). I thought the plunge was sufficiently terrifying as the chute extends outside of the walls of the building twisting & turning through complete darkness before gently depositing you back to the pool. We ended up spending 6 hours there. Lunch was OK - heavy on the fried food but our family of 5 spent about $30. They could have done a better job accurately describing the waterpark hours online AND over the phone. It was on the second call that the issue of the late hours of waterpark came up. We would return next time we're in the area.

Stayed: January 2013, traveled with family
Thank regardls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2013

As we are a family on a tight budget, we think very carefully about each and every hotel stay. We chose this hotel as a special "treat" for the family, based on reviews and their offerings (e.g. the waterpark), on the way home from a back-country cross-country ski excursion in the U.P. We were happy to take advantage of their weekday rates (100 dollars cheaper than their weekend rates, but still about the same as the Dells waterparks) during a period when the waterpark was actually open during the week (the tail-end of winter break). Our overall impression was that although the hotel was clean and pleasant, it was also very understaffed, with only one individual I encountered looking to be over the age of 25. Several times I passed or stopped at the front desk, and never was there a person there...and no bell to ring either!

There was a free morning breakfast attended by hundreds of guests, but there was only one poor attendant (who looked to be about 17 years old tops) trying to keep on top of it all...cereal was spilled all over, the floor in front of the buffet was super sticky, tables were not wiped, etc. I think it was the most stressful breakfast experience I've had at a hotel in quite awhile (the kind of breakfast where you sprint to the waffle station in order to secure a 4th position spot because your 12 year old has been waiting for 30 minutes for the line to get shorter!!).

Also, I think we'd have overlooked the chaotic breakfast issue if we hadn't had to change rooms in the middle of the night. We had reserved the basic two queen room (and I must admit I had hoped they would upgrade us, but the youngster checking us in had no such plans), and they must have run out of quiet rooms, because they put us in the noisiest room in the hotel, a room that had absolutely no sound buffer because it had an door to an adjoining room. When we turned off the movie the kids were watching to settle down to sleep, we could hear everything, I mean everything, the people in the next room were saying through this door. I would think the desk/check in person would do ANYTHING to avoid putting people in this room, but instead there I was, near midnight, in my pj's at the front desk (after a bit of a wait since there was no bell), asking for another room.

To their credit, they did move us right across the hall no questions asked, into the next level "up" room (one with a fireplace). But it took a bit of time and energy after a long, long day to transfer all our stuff (two adults, three teens) into the new room and get settled back down, and it would have been so easy for the hotel to have put us there in the first place.

Those two issues aside, here are a few more pro/con details, in case you are reading this while considering spending the "over two hundred" dollars a night to stay here during your Granite Peak (which we avoided) weekend ski trip:

Pros: uncrowded water park, especially in the mornings. Relatively clean waterpark (with the exception of the locker room, which hadn't been cleaned overnight and still had old diapers in the stall dispensers) with ample towels available. Lifeguards fairly friendly (but prone to teen antics). Smaller and more sane in general than the Dells megaparks. Very close to the 9 Mile County Forest (60k of groomed xc trails) and the Sylvan Park Tube runs (a fantastic alternative to Granite Peak!!)

Cons: Waterpark is on the small side (could use larger body flumes, mat racers, or wave pool) This was fine for me; I liked the compactness, but the teens were a bit stir crazy after awhile. The hot tub was a sweltering pool of chemicals (made my eyes red and inflamed in two minutes), plus the 12 and 13 year old were not allowed in, according to the sign...difficult when you have a teen with autism who has sensory issues and loves warm water! (they went in anyway and nothing was said) The hotel is located "under" a large power plant and the huge descending flumes of steam discharge are a bit disconcerting at first...once inside, you notice nothing.

Finally, although in re-reading this review, I seem a bit antagonistic regarding Granite Peak, I must say that my sons really have enjoyed this ski area in the past. It is very expensive to ski here on weekends or even on some weekdays, however, and a family of five on a tight budget would have to come on their 2 for 1 day (Tuesday or Wed. I believe) or their special weeknight "night" skiing rates in order to avoid paying over 200 dollars a day for lift tickets. Perhaps next year.

  • Stayed: January 2013, traveled with family
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Thank jammin11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack K, Vice President/Corporate Support Services at Grand Lodge Waterpark Resort, responded to this reviewResponded January 30, 2013

Thank you for your review! In response to your feedback we wanted to share that we’ve been reviewing our quiet hour’s policy with all of our staff and best practices to minimize guest inconvenience. Regarding our hot tub rules, we have them in place for safety reasons and understand that enforcing them may cause patrons disappointment. With that being said, to your point of us not being a mega park, a pro is we are able to be more flexible and available to unique situations like the one you reference with your teen. For example, we were honored to have been chosen as the location for the Wisconsin Autism Society’s play day in the waterpark at the end of January. In future visits, we hope that you can feel comfortable sharing your unique situation with a manager so we can better understand your needs and work to accommodate your family the best we can.

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Reviewed January 4, 2013

We also spent 2 nights here for our ski trip to Granite Peak on Sat and Sun just before NYD. We were told about the hours for the pool, breakfast (and cost), and the place to eat downstairs at check-in. So that was fine. We expected this weekend to be very busy but actually it seems they were not even close to capacity which was great for us. The only issue we had was that when we got back to our room on Sunday around 4pm, our room was not cleaned yet; short staffed perhaps? Kids loved the water park and the fact that they didn't have to wait in line for the big slides. A few hours of pool time was good enough for us each day. The grill sells beer, margaritas, but no wine. Wish they sold wine! You can take the drinks into the water park, so that was nice for us adults to unwind after a day of skiing. We had a queen bed with a sleeper couch and a fireplace. The room was huge and very nice. No complaints about the room. The breakfast is your typical hot and cold items (don't expect a Sunday brunch type buffet), good value for what they charge. Too bad they don't do dinner service, though the bar was open during evening time. We ate out both nights at Green Mill restaurant at the nearby Holiday Inn. The restaurant was very good.

  • Stayed: December 2012, traveled with family
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Thank BeachVacationer2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2013

Great place for our family ski and New Years vacation. Had a group of 3 families which was perfect for. Everyone very nice. Great waterpark hours for the holiday. Very clean and easy to get around. Loved the very warm temp of the waterpark!

  • Stayed: December 2012
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Thank Tanya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Lodge Waterpark Resort

Address: 805 Creske Ave, Rothschild, WI 54474-7991
Location: United States > Wisconsin > Rothschild
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 6 Hotels in Rothschild
Price Range: $130 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Lodge Waterpark Resort 3*
Number of rooms: 139
Official Description (provided by the hotel):
The Grand Lodge Waterpark Resort is a hotel located just outside of downtown Wausau, WI in the cozy neighborhood of Rothschild. The hotel is located near the Granite Peak Ski Area and has a reputation as one of Wausau's best hotels. The hotel offers everything that you need for a pleasant stay, including cozy rooms,food service, and Internet access. Our hotel is a unique destination with a "Northwoods" themed decor that is suited for business and pleasure alike. The Grand Lodge is home to one of Wisconsin's most exciting waterparks - Logger's Landing. This 50,000 square foot fun zone is full of excitement and adventure for the entire family. The Grand Lodge is one of the area's premier hotels. ... more   less 
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Also Known As:
Grand Lodge By Stoney Creek Hotel Rothschild
Hotel At Cedar Creek
Lodge At Cedar Creek
At Cedar Creek Rothschild

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