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Country Inn River Falls
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Reviews (69)
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Reviewed December 30, 2014 via mobile

We had family & friends travel to River Falls for our wedding. The staff was so sweet & friendly. Problem was a lot of miscommunication with billing, with our rooms, & reservations. They seemed very unorganized & confused on simple things. People were over charged for rooms. The rooms were not that clean. I over looked several things because I truly enjoyed the staff. They are warm, welcoming & so kind. Which makes me sad to write a poor review.

Stayed: December 2014
Thank Biclynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRF, General Manager at Country Inn River Falls, responded to this reviewResponded January 2, 2015

Thank you, firstly, for your feedback on your stay. We really appreciate any feedback we can get and truly take it seriously. As for the miscommunication, I do apologize. We did have a few minor glitches with our system recently. We also have recently hired a couple of new staff members who have a few things left to practice. I am very happy to hear that you enjoyed our staff. Friendliness is something that is nearly impossible to train, and we are happy that the staff was able to meet this standard.

Sincerely,

Scott Eickschen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2014

The staff at this hotel is very nice....most of the people I interacted with wereUWRF students. The room was clean, but outdated with a hard mattress. We went to the McDonald's across the street instesg of eating there because the breakfast options were all carbs, and low quality ones at that. It's only a few minutes from the campus, so that's nice.

  • Stayed: October 2014, traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank WiMomwithteens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRF, General Manager at Country Inn River Falls, responded to this reviewResponded October 28, 2014

We are happy to hear that you enjoyed your stay! Our friendly staff and our clean rooms are both key aspects to a stay here at Country Inn River Falls. I am sorry to hear that your mattress was too firm for your liking. This is a difficult area in which to provide 100% satisfaction, as some guests prefer a more firm mattress and others prefer a softer mattress. We have actually had guests rave and ask what type of mattresses we use so that they can get their own at home. Upon your next arrival, please let us know that you would like a room with a softer mattress and we will do our very best to accommodate.
As for the breakfast, we hear your feedback and we are in the process of making some changes to our selection. We are soon changing our food distributor and many of our offered breakfast items. We'd love for you to try it out on your next trip to River Falls! Thank you again for your stay with us.

With Hospitality,

Scott Eickschen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2014

We had a king suite, room is large and clean. Staff is very friendly. Breakfast was ok. The inn is located in a quiet area of town, I slept so good. We would stay there again,if we get back to that area.

  • Stayed: October 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Donna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRF, General Manager at Country Inn River Falls, responded to this reviewResponded October 28, 2014

Thank you very much for choosing Country Inn River Falls for your accommodation! Also, thank you for your feedback on your stay. I am happy to hear that you enjoyed the king suite - they are some of my personal favorite rooms on the property. The quiet and convenient location of the property is also a major benefit to staying with us. As for the breakfast, we hear your feedback and we are in the process of making some changes to our selection. We are getting a new distributor and as a result will be revamping our breakfast items. We'd love for you to try it out on your next trip to River Falls! Thank you again for your stay.

With hospitality,

Scott Eickschen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2014

Nice rooms and Clean Rooms....The breakfast fell way short in comparison to the hotels that I have stayed in recently. There certainly was nothing wrong with it...there was toast, yogurt, cereals and waffles. As I said, nothing wrong, but so many of the places have been getting much more lavish with the breakfasts, I guess I am just spoiled. The room was very nice and that was the most important!!!

  • Stayed: October 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Thank CarolS1641
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRF, General Manager at Country Inn River Falls, responded to this reviewResponded October 28, 2014

Thank you very much for your stay at Country Inn River Falls! We are thrilled that you enjoyed your well-cleaned room; this is one of the areas that we pay very close attention to. As for the breakfast, thank you for the feedback. We are actually in the process of revamping our breakfast selection. We are getting a new breakfast foods distributor along with different breakfast food items. It will be something to look forward to on your next trip to River Falls! Thank you again for your stay with us.

With hospitality,

Scott Eickschen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2014 via mobile

We decided to visit my boyfriend's hometown of River Falls on a whim. We didn't have a lot of time to plan nor did we want to drop a lot of money. Country Inn provided us with just what we needed. Our room was very reasonable, borderline cheap and it exceeded our expectations for what we paid. It was clean. There was some minor water stains on the curtains, but nothing to complain about. The staff was helpful & friendly. We enjoyed adult swim time. We would recommend this hotel & definitely stay there again.

Stayed: September 2014, traveled as a couple
1  Thank Andrea G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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