When we arrived, we were given a key card and walked up to our assigned room. My husband opened the door and we saw lights and the tv on, beds unmade, mud smeared across the floor, a pair of muddy balled up socks on the floor, and towels on the bathroom floor. Very appalled by the sight, we lugged our belongings back to the front desk to inform the front desk clerk. She offered the only other room available. Entering the room, we were satisfied with its appearance compared to the last horrific room view that we endured. This satisfaction was only momentarily for we discovered a pair of dirty two piece pajamas hanging on the back of the bathroom door and on the floor behind the bathroom door. I then inspected the bathroom floor, knowing that it was not cleaned properly since the pajamas were not discovered by house keeping, to find many dark/black hairs which did not belong to the blond (my brother) or red head (myself) who entered the bathroom. At this point I was completely disgusted by the experience and felt very uncomfortable about the cleanliness of the rooms in the hotel. It was frustrating knowing that this was the only room available in the hotel and it was approximately 9:30 at night, a very unlikely time to find another hotel with vacancy.
I called the hotel first thing Monday morning to speak with the manager, Don. I informed him that I had concerns regarding the situation. I began to explain the experience I had at the hotel, getting only as far as describing the first room we walked into when he began to cut me short by stating he was already aware of and familiar with the situation. I then tried to continue explaining my side to the situation, but was again cut off by Don. I then started to explain the situation in our second room, of which he was not aware. He rudely stopped my conversation and offered a very unrealistic solution. He refused to reimburse me for the charge made on the night I stayed and was dissatisfied. I told him that I did not have a need to stay nor desire to stay in his hotel after the experience that I had. Don was very unprofessional from beginning to end of the conversation. Please don't support a place like this...stay somewhere clean and professional!!!
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