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Review of Brown Street Brewery & Bugsy's - CLOSED

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Brown Street Brewery & Bugsy's
Cuisines: American
Description: Brewpub; Good Pizza
Restaurant details
Description: Brewpub; Good Pizza
Reviewed June 26, 2011

DON'T GO HERE! Hands down the WORST food and service I have ever had. Trust me, do not waste your time or money.
Entered an empty restaurant(should have been the 1st clue) on a Thursday night, with 2 other families. We had 2 different waitresses in the first 10 minutes, they didn't have the food listed on the menu and most of the food we were able to order was inedible! They were EXTREMELY rude -from the waitresses, cook(possibly the owner?), to the obnoxious bartender. We were a larger party (14) so many in our group tried to keep it simple by ordering their "make your own pasta" special. They must have dumped a pound of salt on the pasta. It's hard to completely ruin pasta,but they made it inedible. The chicken was dry and tasteless. The steak sandwich was tough and hard to chew. They ran out of meatballs and then the waitress has the brilliant idea of "making them fresh!" God knows what they were serving before that. We actually watched the waitress leave and come back with bags of food.
They got more and more flustered as time went on and the one other table that had filled after we came in, got sick of being ignored and they walked out. When we asked to see the owner and complained, they shrugged and said, "what do you want us to do" -"I have to go back and cook" and walked away. They actually blamed us for not letting them know ahead that we we're coming and suggested that it was OUR fault!! Excuse me, but you claim to be a restaurant and you only had 14 people to serve in the whole place! We weren't acting impatient. We just wanted an edible meal! If they couldn't handle a larger group, they should have said that and we would have gladly left. It took 2 hours to get all of our food(they served a few plates at a time!) and we all left hungry because it was unbelievably awful! If you're in the Rhinelander area, avoid this place unless you want horrible food and service and to be treated rudely by a bunch of morons running a so called restaurant.

    • Value
    • Atmosphere
    • Service
    • Food
5  Thank HAguest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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