I usually love the products at O&H. I have gotten Kringle, cakes and various pastries from here. I am from Racine and now live in Kenosha. I ordered my sons cake from O&H only to find that it was dry and tasted as if it was old, or maybe had been baked a few days earlier. I called and spoke to the manager, she was rude RUDE! I brought the cake in and she opened the package in front of the other customers and proceeded to sample it herself. She then told me she did not agree with me and told me to take my cake. I was surprised at her attitude and informed her that I had, in fact, spoken to someone from the main bakery(Douglas Ave) who told me they would re do the cake for me but I had mistakenly called Douglas not Durand. She then reluctantly agreed to make my son a smaller cake and acted like she was doing me a grand favor. I am not sure what she thought I was trying to do. The cake had only a few pieces missing and I told her she could throw it away if she felt like it. So what kind of scam did she think I was trying? The cake was dry and no one liked it at all. It was the first bad experience and has since made me think twice about going to this bakery. She was rude and mean and ridiculous if she thought I would take the cake back after she ate from it. I did get the smaller cake and it was not decorated correctly but I took it and have stayed away since preferring to either travel from Kenosha all the way to the Douglas Ave Store or just endure the bland taste of Paiellis here in Kenosha. At least they have never treated me like this.
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