My stay was not pleasant from beginning to end and still over a month after my stay... When I first arrived with reservations we were told that they show our reservations as cancelled in their system. Fine, small error, they booked us a new room. Thank goodness one was still available because we were staying in the same hotel as the wedding party.
After check in you'll find there is no parking lot available for guests. You can stay in the city ramp across the street. Every time you move your car it cost you $2.00 just to get in and out. (not per day, per time you move your car)
The rooms are small with little accommodations. The rooms are old and musty. The beds are awful!!!! They clam to be sleep number, but our's were broken and the beds were so flat it may have been better to sleep on the floor. For $168.00 a night you would think you'd have a decent hotel bed and at least a microwave or a fridge in the room...Not here! By Sunday I could not wait to get home to a nice bed!
Lastly, it has been over a month past my stay and a charge $168.00 appears on my card again. I call the hotel thinking there must be an error and instead I was told there was a 'glitch' in the system and they had to go back through and re charge every card almost 35 days later. I have no problem paying for my stay up front, but for the hotel to not send a letter or call (at least who's name the room was under) and advise them of this 'glitch' and they'll be seeing a new charge over a month later is absolutely poor customer service. At first nothing was offered to me but a unapologetic apology, with a follow up of you should have notice the charge fell off a month ago. Really? I would have let this go, but he was rude and lacked customer service skills. I called corporate in which they offered me a night anywhere in the country to stay at one of their hotels...Bottom line, I would NEVER stay at this location or ever give any recommendations!
- Official Description (provided by the hotel):
- Among Racine hotels, the DoubleTree by Hilton Hotel Racine Harbourwalk offers an enviable location, only 20 miles from Milwaukee General Mitchell Airport. Our location offers convenience for every traveler, whether visiting for business or leisure. Situated near major companies including SC Johnson and Case New Holland, our beautiful Lake Michigan location is also near many popular attractions such as North Beach and Historic Downtown Racine. Our guests enjoy comfortable guest rooms, meeting facilities, dining and entertainment options. ... more less
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- Also Known As:
- Radisson Racine
- Racine Radisson