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“Excellent value”

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Best Western Resort Hotel & Conference Center
Ranked #2 of 6 Hotels in Portage
Reviewed August 29, 2011

Clean, comfortable room. Good breakfast in the morning. Overall, a great value. About 20-30 minute drive from Wisconsin Dells, but worth it to avoid overpriced Dells hotels. It's tucked away off the main highway, so there's nothing within walking distance, but it's no big deal as several fast food restaurants and gas stations are less than a quarter mile away.

  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
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Thank norskman2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Manager20, General Manager at Best Western Resort Hotel & Conference Center, responded to this reviewResponded August 31, 2011

I would like to thank you for the great review you gave our Hotel! I am so happy that you enjoyed your stay with us, and hope to see you when you are in the area again!

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254 - 260 of 272 reviews

Reviewed August 15, 2011

Pros
I chose a King whirlpool suite. The room was very beautiful, bed was comfortable, and the room was private. Great Value! I would highly recommend this hotel and this room to anyone wanting to take some time out for themselves or a couple wanting some special time together. The restaurant next door, Suzy's, was awesome, the food was great.

Cons
The free breakfast at the hotel was not great. I would plan to eat breakfast elsewhere.
The frame around the living room window was badly water damaged and should be replaced - plaster was chipping, laminate was peeling up.
The whirlpool looked a bit outdated and it was a terrible pink color, but was clean and worked fine.

Room Tip: Choose the King Whirlpool Suite - you wont regret it.
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  • Stayed: August 2011, traveled solo
    • Value
    • Sleep Quality
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Thank FamilyThatTravels23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Manager20, General Manager at Best Western Resort Hotel & Conference Center, responded to this reviewResponded August 17, 2011

Thank you for taking the time to review our hotel on Trip Advisor. We appreciate the feedback that you have given us. I am glad to hear that you enjoyed your stay with us. I have also advised maintenance about the window problem, and it has been addressed. We are also working on ways to improve our breakfast.
We look forward to seeing you again, when you are inthe area!

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Reviewed July 24, 2011

We had stayed in the Dells at a terrible hotel. When we decided to extend our stay we choose this hotel. We had stayed here last year and had a great experience. I wish we had stayed here from the beginning, This hotel is very clean has great beds and service. The Continental breakfast is very good. The price is great as well. The hotel is only 20 min from the Dells and located right off highway. We payed less than $90 for a room with two queen beds, microwave and mini fridge. Couldn't ask for more. Also has a nice pool area.

  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
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Thank juliel_1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Manager20, General Manager at Best Western Resort Hotel & Conference Center, responded to this reviewResponded July 26, 2011

Thank you for the great review!! I am so happy that you enjoyed your stay with us!!

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Reviewed July 13, 2011

Don't expect alot, but if you don't want to pay the high prices of staying right in the Dells, this is an acceptable place. We stayed over July 4th weekend. One of the two beds was broke at the foot of the bed. No other room to transfer to. Besides the broken bed, the first room had a stained comforter. When we asked to transfer to another room the next night, they were very accomodating. The second room was much nicer, cleaner and no broken beds. Great breakfast with lots of variety, but if you stay over a major holiday expect there to be a crowd with no place to sit. Asked front desk suggestions for dining and she was not from the area and could not tell us any places to eat. Maybe she should check into that. Overall, the first night was bad, but the second night was good. If you aren't there during the holidays, it would be well worth the money!

  • Stayed: July 2011, traveled with family
    • Value
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Thank DSLLUVSFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Manager20, General Manager at Best Western Resort Hotel & Conference Center, responded to this reviewResponded July 26, 2011

I apologize for the 1st night of your stay not exceeding your expectations, I am glad they were able to give you a different room which made your 2nd night good. I have also talked with the desk clerk that was on about local restaurants. Hope to see you again soon!

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Reviewed July 9, 2011

Stayed here for business with my crew. Was an excellent experince. Staff handled reservations with out error. Rooms were all clean and comfortable.
We had to start work early and the hotel staff agreed to and actually did put breakfast out early for us.Very nice hotel, clean and new. Nice rooms, pool and exercise room. Exceptional breakfast and staff. We did have a few room issues at checking for some crew member that were quickly resolved. best staffed hotel I've ever been in. it was a great place to stay. i personnaly recommanded people to stay there>>>>>>

  • Stayed: July 2011, traveled on business
    • Value
    • Sleep Quality
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Thank paul35805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Manager20, General Manager at Best Western Resort Hotel & Conference Center, responded to this reviewResponded July 11, 2011

Thank you for the great review!! We are so glad that you enjoyed your stay with us!

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Reviewed June 30, 2011

Over here we came in the middle of night with our 4 kids.The staff was very helpful and friendly. They offered us extra blankets and towels for the room which we accepted and appreciated. They even gave us free dinner breakfast in the middle of night. That saved us a lot of money with the children. in the morning time the continental breakfast was very good and appreciated. It was nice to feed everyone right at the hotel for free before we headed out to start the day. The waffles were especially liked by the kids. The indoor pool and hot tub were kept up nicely and clean and had long extended hours for use. Overall, we liked our stay very much and would return. I would say they are
Very friendly, helpful, family oriented hotel. They did everything to make us feel comfortable. Enjoyed it a lot. My kids and we thanks them for what they did.

Room Tip: The best motel in this area and you will like it
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  • Stayed: May 2011, traveled with family
    • Value
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1  Thank queena_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Manager20, General Manager at Best Western Resort Hotel & Conference Center, responded to this reviewResponded July 11, 2011

Thank you, I am so glad that we were able to accomodate you and your family! Hope to see you again when you are in the area!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2010

Great location, close to Wal-mart for shopping and a short 20-30 minute drive up to the Dells. The only complaint was that our room had a really strong smell of mold. We tried to air it out by opening the windows/keeping the fans on but it didn't help that much. We probably should've just asked for a new room, but since we weren't planning to spend a lot of time in the room we let it go. It could've been just that specific room, though, since it doesn't look like other have had that problem. Otherwise, everything was great!

Stayed: July 2010, traveled on business
1  Thank katiecat72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Resort Hotel & Conference Center

Address: 2701 County Road CX, Portage, WI 53901-9268 (Formerly BEST WESTERN Resort Hotel & Conference Center)
Phone Number:
Location: United States > Wisconsin > Portage
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Portage
Price Range: $77 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Resort Hotel & Conference Center 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Portage Best Western

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