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Holiday Inn Port Washington
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Reviews (251)
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All reviewslake michiganrotary parkrusty anchorwithin walking distancegreat viewa lake view roombar restaurantbit datedgreat townlocation is excellentdouble queen rooman older hotelpark your cardesk clerkthe main streetwould definitely stay here againfamily reunion
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Reviewed July 23, 2013

We are on our way to this hotel Friday, and upon reading these reviews i'm a little scared! We are priority platinum members and will be disappointed if the hotel does not recognize that. Rooms smelling of mold will not be tolerated. A advanced review never hurt anything i suppose, it's our 10th anniversary, spending it with our family is important i don't want to be worrying about my hotel, room, or service. I love Holiday Inns, come on Port Washington.

Stayed: July 2013, traveled with family
Thank sami_1918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Port Washington, responded to this reviewResponded August 11, 2013

Dear sami_1918,

Thank you for being an IHG Rewards Club Platinum member and for leaving us a feedback. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. We take all comments into consideration and welcome any opportunity to improve. If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Dhan M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2013

We booked a year in advance for Port Fish Days, and we were put into the worst room available. There was no other room available to switch. We were right on the street side, very loud. The room smelled of smoke. But the worst part was its location.(the room, not the hotel) Right off the front lobby. We will not be going back. Location is the only thing this hotel has going for it, it has a beautiful view, if you're lucky enough to get one of those rooms.(maybe book 2 years ahead) If they took the time to renovate, it'd be the best hotel to stay at, but I think we'll be heading down the street a little ways for something a little more updated!

  • Stayed: July 2013, traveled with friends
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Thank Mellody45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Port Washington, responded to this reviewResponded August 6, 2013

Dear Mellody45,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient.

However, We’re sorry we fell below your expectation regarding the room condition and the noise during your stay. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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Reviewed July 20, 2013

We were able to stay at this hotel six nights over the fourth of July and it was wonderful. The room was clean, great view, and all the staff were friendly. I don't understand the other reviews, this hotel was top notch in every way. We even ate in the restaurant and the food was delicious and the setting was comfortable. The town and marina were a treat to walk around and enjoy and fireworks exploded right outside our window. Can't wait to be able to visit again. Jenna Lee Arrington from Parkdale, Oregon

Room Tip: We were on the fourth floor and had a good view. No A/C noise
  • Stayed: July 2013, traveled with family
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Thank Jenna Lee A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2013

Stayed here the night before a charter fishing trip. The carpet was worn and matted. The rooms smelled of mold and mildew. The beds were hard and lumpy. We were assured at check-in that fresh coffee would be available at 3:30am. Stopped down for coffee at that time and it was literally cold. The front desk 'attendant' was surfing the net. When asked about the coffee, she informed me that it would have been ready if she hadn't been interrupted so much.... I know that the options in Port Washington are very limited, so I would suggest something in West Bend.

  • Stayed: July 2013, traveled with family
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1  Thank Eric67676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Port Washington, responded to this reviewResponded August 3, 2013

Dear Eric B,

Thank you for taking the time to convey your comments regarding your recent experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

I am concerned to read that your experience was not what you expected. I apologize for our level of cleanliness didn't live up to your expectations and deeply regret the poor experience and service issues you had during your stay.

Your comments are very important as we rely on you, our valued guest to tell us how we are doing and how we can better meet your needs. Rest assured that these issues will be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Dhan M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013 via mobile

This hotel is on desperate need of a make over. That being said, the staff is very friendly and quick to remedy any problems. The hotel is located on the water and we had a fantastic view of the fireworks. I do wish they would have policed the parking lot a little better on the Fourth of July. If we visit the area again I would stay here again.

  • Stayed: July 2013
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Thank HjstepTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnHarborview, General Manager at Holiday Inn Port Washington, responded to this reviewResponded July 10, 2013

Dear HjstepTN,

Thank you for staying at the Holiday Inn. We appreciate the positive and constructive comments and will direct them to the right departments. We are planning a renovation in the future. We look forward to seeing you again!

Richard Tiedt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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