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Super 8 Kenosha/Pleasant Prairie
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Reviews (402)
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Reviewed July 7, 2014

The room did not have a anything to even say anything good about. The towels and wash clothes were terrible, holes ,worn out i could see right threw. There also was a flood Light placed right out side our window that made it almost impossible to sleep. Might want to move that.

Room Tip: Bring your own towels and clothes. But Trudy was awesome
  • Stayed: July 2014, traveled with family
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Review collected in partnership with this hotel
Thank jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John F, Manager at Super 8 Kenosha/Pleasant Prairie, responded to this reviewResponded July 19, 2014

Hello,

Thank you for taking the time to write a review in regard to your recent stay with us. I am so sorry to hear that your experience did not meet your highest expectations. We are working on the issues you addressed and I certainly appreciate the feed back as this is the only way to improve experiences in the future.

Warm Regards

John Franco

Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

The hotel has a good location near the expressway, shopping, and our family in Kenosha who we were visiting during this trip. My husband and I have stayed at other Super 8 Hotels before, and so we are familiar with the chain of hotels. We have also stayed at other Kenosha hotels in the past. Our room was on the first floor, which sort of has the feel of being in a basement or ":garden level." Not a big deal. However, the room had some upgrades mixed with older furnishings and such, again not a big deal for the good price. We were disappointed in the cleanliness and the noise level. The bedspread appeared to have been washed however it had stains on it in numerous spots. Our room had a strong smell of air freshener, which made me wonder if they were trying to cover up some other odor? During the night, our neighboring room slammed their door numerous times at 3 AM, had their TV blaring at 4:30 AM, which we had to try to cover with the sound of the wall AC unit and the bathroom fan. Not a very noise-proof room. Perhaps loud guests would not have been a problem if they had done something about the guests partying in the parking lot all night (blaring car stereos, tailgating, drinking, etc.) We were exhausted from lack of sleep the next day. I realize all of these may not be issues that management can address, however, due to our experience we most likely will not return. Breakfast was included and was a fair continental breakfast: waffles, cereal, oatmeal, fruit, danishes, etc. Having a mini-fridge and hair dryer in the room was beneficial.

  • Stayed: June 2014, traveled as a couple
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1  Thank MemberP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John F, Manager at Super 8 Kenosha/Pleasant Prairie, responded to this reviewResponded July 19, 2014

Dear Member P


I am extremely sorry that you had a less than accommodating experience with us here at the hotel. I cannot say enough how sorry we are and the impression it made with you.

I have spoken directly with the housekeeper that had cleaned your room in and will be working personally with to improve our customer service and with housekeeping to identify our issues.

I am sorry you feel that you were not given the service that you deserve. I would like to talk with you directly and give you something back for your troubles. I do hope that you will give our hotel another try and Iook forward to speaking with you soon.

Warm Regards,

John Franco

Manager

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Reviewed June 27, 2014

This was a very clean hotel. Major construction around it made it a challenge at rush hour. Rooms were nicely decorated and there were shops and restaurants near by. The front desk staff was very helpful and courteous. It's a good place for the money.

  • Stayed: June 2014, traveled on business
    • Value
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Review collected in partnership with this hotel
Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John F, Manager at Super 8 Kenosha/Pleasant Prairie, responded to this reviewResponded July 19, 2014

Dear Brian,



I am glad to hear that our staff and hotel accommodations made you feel welcome and at home. I do hope that you continue to stay with us on your work travels whenever you are in the Kenosha Area.


Thanks Again,

John Franco
Manager

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Reviewed June 19, 2014

Clean, inexpensive, outstanding front desk staff, very comfortable bed, bath enclosure needs a thorough wall scrubbing. Just finished a renovation in 2013 I think so beds are very nice. Very good wifi connection which you can't always count on in some places at this price.

  • Stayed: June 2014, traveled on business
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Thank Jim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John F, Manager at Super 8 Kenosha/Pleasant Prairie, responded to this reviewResponded July 19, 2014

Dear Jim,

Thank you for taking the time to write a review in regard to your stay. We appreciate the feedback and look forward to having you stay with us again in the near future.

Take care,

John Franco

Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2014

Stayed here for our vacation to kenosha wisconsin the stay and the service was great the room was very clean and well kept there is a shopping center rite down the street with everything for restuarants to grocery stores

Room Tip: 1st floor room are easy accessible
  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John F, Manager at Super 8 Kenosha/Pleasant Prairie, responded to this reviewResponded June 16, 2014

We are so delighted you enjoyed your stay with us. Our main goal is to make sure our service to up to your standards and also meets above expectations. Once again we are glad you enjoyed your stay and hope we can serve you again on your next stay in Kenosha.

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