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“Not-So-Super Super 8 Stay”

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Super 8 Kenosha/Pleasant Prairie
Reviewed July 1, 2014

The hotel has a good location near the expressway, shopping, and our family in Kenosha who we were visiting during this trip. My husband and I have stayed at other Super 8 Hotels before, and so we are familiar with the chain of hotels. We have also stayed at other Kenosha hotels in the past. Our room was on the first floor, which sort of has the feel of being in a basement or ":garden level." Not a big deal. However, the room had some upgrades mixed with older furnishings and such, again not a big deal for the good price. We were disappointed in the cleanliness and the noise level. The bedspread appeared to have been washed however it had stains on it in numerous spots. Our room had a strong smell of air freshener, which made me wonder if they were trying to cover up some other odor? During the night, our neighboring room slammed their door numerous times at 3 AM, had their TV blaring at 4:30 AM, which we had to try to cover with the sound of the wall AC unit and the bathroom fan. Not a very noise-proof room. Perhaps loud guests would not have been a problem if they had done something about the guests partying in the parking lot all night (blaring car stereos, tailgating, drinking, etc.) We were exhausted from lack of sleep the next day. I realize all of these may not be issues that management can address, however, due to our experience we most likely will not return. Breakfast was included and was a fair continental breakfast: waffles, cereal, oatmeal, fruit, danishes, etc. Having a mini-fridge and hair dryer in the room was beneficial.

  • Stayed: June 2014, traveled as a couple
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1  Thank MemberP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John F, Manager at Super 8 Kenosha/Pleasant Prairie, responded to this reviewResponded July 19, 2014

Dear Member P


I am extremely sorry that you had a less than accommodating experience with us here at the hotel. I cannot say enough how sorry we are and the impression it made with you.

I have spoken directly with the housekeeper that had cleaned your room in and will be working personally with to improve our customer service and with housekeeping to identify our issues.

I am sorry you feel that you were not given the service that you deserve. I would like to talk with you directly and give you something back for your troubles. I do hope that you will give our hotel another try and Iook forward to speaking with you soon.

Warm Regards,

John Franco

Manager

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211 - 217 of 381 reviews

Reviewed June 27, 2014

This was a very clean hotel. Major construction around it made it a challenge at rush hour. Rooms were nicely decorated and there were shops and restaurants near by. The front desk staff was very helpful and courteous. It's a good place for the money.

  • Stayed: June 2014, traveled on business
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Review collected in partnership with this hotel
Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John F, Manager at Super 8 Kenosha/Pleasant Prairie, responded to this reviewResponded July 19, 2014

Dear Brian,



I am glad to hear that our staff and hotel accommodations made you feel welcome and at home. I do hope that you continue to stay with us on your work travels whenever you are in the Kenosha Area.


Thanks Again,

John Franco
Manager

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Reviewed June 19, 2014

Clean, inexpensive, outstanding front desk staff, very comfortable bed, bath enclosure needs a thorough wall scrubbing. Just finished a renovation in 2013 I think so beds are very nice. Very good wifi connection which you can't always count on in some places at this price.

  • Stayed: June 2014, traveled on business
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Thank Jim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John F, Manager at Super 8 Kenosha/Pleasant Prairie, responded to this reviewResponded July 19, 2014

Dear Jim,

Thank you for taking the time to write a review in regard to your stay. We appreciate the feedback and look forward to having you stay with us again in the near future.

Take care,

John Franco

Manager

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Reviewed June 14, 2014

Stayed here for our vacation to kenosha wisconsin the stay and the service was great the room was very clean and well kept there is a shopping center rite down the street with everything for restuarants to grocery stores

Room Tip: 1st floor room are easy accessible
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  • Stayed: June 2014, traveled as a couple
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Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John F, Manager at Super 8 Kenosha/Pleasant Prairie, responded to this reviewResponded June 16, 2014

We are so delighted you enjoyed your stay with us. Our main goal is to make sure our service to up to your standards and also meets above expectations. Once again we are glad you enjoyed your stay and hope we can serve you again on your next stay in Kenosha.

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Reviewed June 13, 2014 via mobile

Was a nice hotel for for its price. Wifi was free and easy to access. Cable TV was a plus. Though it had some problems like every hotel does. There was water on the floor, but they cleaned it up and replace the refrigerator which was the problem. Also there was ants in one spot like something was spilled and didn't get cleaned up, again they cleaned it up almost immediately, and gave a small discount. The last problem I noticed was the side door looked liked it was a key card lock but it wasn't you just pulled it open. Even with these few problems it was still a nice hotel and offered complimentary breakfast which was nice. Also when I I forgot my cell phone charger they offered to mail it to me which was nice considering I live out of state. John at the front desk was very polite and courteous you went above and beyond what most people would have done. The check in area had lots of pamphlets any what to do and where to eat in kenosha, which was nice. So don't let the outside of the building scare you away, when i come back again i will would definitely stay there.

Stayed: June 2014, traveled on business
1  Thank jeannievg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John F, Manager at Super 8 Kenosha/Pleasant Prairie, responded to this reviewResponded July 19, 2014

Wow, Thank you for the amazing response. We are thrilled you had a nice time and am happy to hear that I was able to assist and help you with some small issues. We appreciate the comments.We hope travels find you are way again soon.


Sincerely,

John Franco
Manager

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Reviewed June 10, 2014

Very clean and nice picnic area with benches and grill out on the side of the parking lot. Friendly staff.

  • Stayed: June 2014, traveled with friends
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Review collected in partnership with Super 8
Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John F, Manager at Super 8 Kenosha/Pleasant Prairie, responded to this reviewResponded July 19, 2014

Thank you for the wonderful comments regarding your recent stay with us here at the Super 8 Pleasant Prairie

We are always looking for ways to leave a lasting impression on our guests and am happy to hear that they are noticed and enjoyed!

I hope travels bring you to our area again soon!

Safe Travels,

John Franco

Manager

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Reviewed June 10, 2014

This is not a 5 star hotel, but it is very good considering the excellent rates. Clean room, nice tv, frig, good coffee and very good internet at no cost. Add in a friendly staff, good location and hot waffles in the morning for a very good rating. There is no pool, but we came here to relax and sleep.

Room Tip: A tip for cravers. There is a White Castle right across the street.
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  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank Johnfpjohnfp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John F, Manager at Super 8 Kenosha/Pleasant Prairie, responded to this reviewResponded July 19, 2014

Dear Johnfpjohnfp

We are flattered by your complimentary review and delighted you found the rooms clean, great location, staff and breakfast to be so exceptional. Thank you for such wonderful feedback!

Please come stay next time your in Pleasant Prairie.

Best Regards,

John Franco
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Kenosha/Pleasant Prairie

Address: 7601 118th Ave, Pleasant Prairie, WI 53158-1129
Phone Number:
Location: United States > Wisconsin > Pleasant Prairie
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #4 of 4 Hotels in Pleasant Prairie
Price Range: $59 - $88 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Kenosha/Pleasant Prairie 2*
Number of rooms: 60
Official Description (provided by the hotel):
Newly renovated. New soft but firm beds. ... more   less 
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Also Known As:
Super 8 Kenosha / Pleasant Prairie Hotel Pleasant Prairie
Super 8 Pleasant Prairie
Super Eight Pleasant Prairie
Pleasant Prairie Super 8
Pleasant Prairie Super Eight

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