The service has always been excellent when Linda is at registration and at front desk when I arrive or check-out. Linda's customer service is outstanding. Unfortunately, Dawn who is the manager does not have good customer service. I was not pleased with the service Dawn provided.
The room is standard, it is okay for an overnight stay. Sometimes we get a room with a microwave/refrigerator. Other times I don't, but this is really not a huge deal, because I stay one night only.
The most important thing is customer service - Linda is a great asset to your administration. Due to the experience that my colleagues and I had with Dawn's management style, we almost left to a different hotel. However, Linda provided valuable customer service and took several steps to ensure we were satisfied customers. We opted to continue to give holday express our business because Linda took the time to address our concerns.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel & Suites Pleasant Prairie / Kenosha Wisconsin. We are an all suite hotel in the Kenosha area that offers comfortable living in 81 newly studio styled rooms. Guest greet the morning with our complimentary hot Express Start breakfast bar with local hot items. The Holiday Inn Express Hotel & Suites Pleasant Prairie / Kenosha Wisconsin is centrally located between Chicago and Milwaukee and only a short drive to the Great Lakes Training Naval Base, Six Flags Great America, Prime Outlet Mall, Jelly Belly Factory Gurnee Mills and corporations such as b>Snap On Headquarters, Jockey International, Daimler Chrysler/b> Ocean Spray. Yamaha Motor Midwest Headquarters, Permacel / Nitto America, Rust-Oleum, Hospira, Volkswagen of America, SuperValu and many Racine companies just a short 10 minute drive north. The Holiday Inn Express Hotel & Suites Pleasant Prairie / Kenosha is the perfect hotel to stay when visiting the Kenosha, Pleasant Prairie,, Lake Geneva, Racine or Gurnee Illinois area. The Holiday Inn Express Hotel & Suites Pleasant Prairie / Kenosha features the largest area indoor heated pool, hot tub and fitness center. We also have a large meeting room with a capacity of 50 for meetings, seminars and social events. Pets are not allowed, please read pet policy. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Expedia, Travelocity, Orbitz, Cancelon, TripOnline SA, Hotwire, HotelQuickly and getaroom.com so you can book your Holiday Inn Express - Pleasant Prairie reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express - Pleasant Prairie Hotel Pleasant Prairie
- Holiday Inn Pleasant Prairie
- Pleasant Prairie Holiday Inn