We stayed at this hotel while attending Summerfest in Milwaukee, WI. Location wise, it is a quick drive to Brookfield, Waukesha and Milwaukee as it is right off of 94 (but considering it "west Milwaukee" is a stretch - it's about 15 miles to downtown.)
The hotel itself was clean and quiet, decorated in somewhat dark Frank Lloyd Wright style, and seemed well maintained. The facility itself was average, although a bit overpriced for the area.
The downside of our stay was the staff. At check-in, the employee behind the counter seemed flustered and short in conversation, did not welcome us to the hotel or the area, and seemed agitated when I told him the information he had listed for the room type was incorrect. Also, the price confirmed to us at check-in did not match the price we booked the room for online, but the employee had no response when I asked about the rate. At check out, as a courtesy, I told the employee at the desk that we were done in our room, but instead of saying "thank you for staying with us" she said "do you need anything else from me?". The serious lack of customer service make us question if we would return to that hotel even though the facility was in good condition and clean.
- Official Description (provided by the hotel):
- Beautiful Frank Lloyd Wright inspired construction. Lobby area bar and fireplace. New fitness center. Huge swimming pool and whirlpool area. Business center, sundries shop. Attached to the award winning Thunder Bay grille and across from the Machine Shed Restaurant. ... more less
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- Also Known As:
- Holiday Inn Pewaukee Hotel Pewaukee
- Radisson Pewaukee
- Pewaukee Radisson