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“Great hotel and incredible service!”

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Milwaukee Marriott West
Ranked #1 of 4 Hotels in Pewaukee
Certificate of Excellence
Madison
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Great hotel and incredible service!”
Reviewed October 1, 2013

I just stayed as guest, dined as a guest, and hosted a 1 1/2 day conference at this property and it is one of the best locations I've visited for business travel. Why?

1. Incredible service-from pre-meeting planning, to hotel room check-in, conference set-up, service and take-down, to evening dinner service, and check-out this was a great hotel. Chantel and her staff worked with my staff to create a great experience for our statewide Association conference.

Dinner service in the restaurant was on the slow side, but impeccable. Granted, we were partly to blame for the slow service. We started out with a reservation of 10-15 people (staff and a few others who had expressed interest in meeting up for dinner). We ended up with 18-20, joining the table in 2-3 separate groups, all with drinks, entrees and separate checks (for the most part). I've waited on tables and banquets...this is no small task. Tara, our server, was awesome. She was friendly, all of the food arrived on time and to perfection and I wasn't aware of any food service or billing errors (no small miracle). All staff, from catering to front desk were really friendly...in the case of conference catering staff, almost too friendly!

2. Venue-the conference center, hotel rooms, and restaurant were all really well designed and clean. While our conference meeting rooms did not have windows in each room (one of my wish-list items for work meetings), they were appropriately sized for our group, sound/lighting was pleasant and when you walked out of the conference sessions you were greeted by a wall of windows and fall colors in the trees outside. The dining room was large enough to accommodate smaller groups, but had a very nice sized and offset from the main dining room that accommodated our group of 20.

Guest rooms-the rooms were clean, updated, and comfortable. All staff, from catering to front desk were really friendly...in the case of catering staff, almost too friendly!
The conference food was really good quality for mass-quantity produced conference food...the best I've had at a conference in a long time.

The location is pretty far out of downtown Milwaukee-pros: if you don't want to deal with downtown Milwaukee and are more comfortable in the burbs this is great for your. Downtown Waukesha isn't too far away and offers a nice small downtown feel with good options for local restaurants, art studios, and local shopping etc. Cons: things are a short drive/shuttle away vs. walking to a close location for offsite dining/shopping compared to some downtown options. But the service and venue was perfect for our needs!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chile4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John W, Director of Sales at Milwaukee Marriott West, responded to this review, October 2, 2013
Wow, what a nice review! Thanks for remembering everyone. I have already emailed your review to all the departments and people mentioned. This really felt good and we appreciate you for taking the time to share your experience. We look forward to serving you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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282 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Any
English first
Chicago, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 30, 2013

We choose this hotel because my nephew is living in Waukesha. This is a very nice Marriott. I felt safe, it was clean and quite which is remarkable because on my floor alone there was a cheer leading camp, bachelorette party and a woman with two very young kids. We didn't hear a peep. I would stay here again if I visit family. If I were going to Milwaukee I'd probably find something in the downtown area.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meredith K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John W, Director of Sales at Milwaukee Marriott West, responded to this review, October 1, 2013
Thanks for sharing your experience we appreciate your business and look forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 14, 2013 via mobile

Love this property. At first was disappointed about the business park location and no restaurants but the food in-house was incredible and reasonably priced. Super clean, great staff and even the GM introduced himself and was personable. Even though I do most of my work in the city, considering making this my new home base in the MKE!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MNTravelGuy213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John W, Director of Sales at Milwaukee Marriott West, responded to this review, September 16, 2013
Thanks for the great review. We would be delighted if you were to make us your new home base. Thanks for staying with us and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Old Windsor, United Kingdom
Level Contributor
45 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 14, 2013

Have used this particular hotel for business trips on many occasions in the past but not since many years. The renewed acquaintance was not a disappointment. The facility is as clean and fresh as it always was, so it is obviously well run and maintained. The rooms are spacious, conventionally appointed and convenient for business purposes. The large room-high/wide windows are refreshing. Two-tier wifi service is novel and reasonable in that it is free for "normal" but charged for hi-speed usage. The restaurant was unfortunately a disappointment and did not match the expectations generated by the rest of the hotel. Breakfast in particular was rather tasteless and the choice limited (again for this class of hotel). Although parking and freeway access are very good, the noise level from the room is still very good. The staff I encountered were efficient, polite and helpful. The express checkout service did not function as well as expected. The bill was not in my room before my 4AM departure and the TV checkout service did not function smoothly (unable to confirm the displayed bill). Fortunately the front desk staff was present and fast. So all in all, a reliable choice even for infrequent visits.

Room Tip: Freeway-facing rooms are bright and have appealing views but are not noisy.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roger P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John W, Director of Sales at Milwaukee Marriott West, responded to this review, September 16, 2013
Hello and thanks for your feedback. I'll be sure to share the good and not so good. We sincerely appreciate you for taking the time to let us know. We hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St.Paul Mn
Level Contributor
57 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed September 3, 2013

I stayed here with a friend for three days during the Harley 110th birthday celebration. One of the reasons I booked here was the consistent positive reviews that I read on T.A. The Hotel did not disappoint. It was everything that you would expect from a Marriott. Sparkling clean, quiet, comfortable beds, flat screen H.D. Tele with an abundance of channels including HBO, (my personal fav.) in room fridge,
I didn't use any of the Hotel services so I can't really speak to any of them.I will say that one of the touches that we all really appreciated was a bike washing station out back that had towels, car wash soap, hoses, buckets and sponges.I'am sure it was specific to this event but we all were appreciative of the thoughtfulness non the less.
There was a minor glitch upon checkin where we were initially given a single room,(sorry but Harley riders don't typically share the same bed) I called the desk and was told that they were full and that they could give us a rollaway.As politely and diplomatically as I could after riding all day, reminded the front desk person that our reservations had been made and paid for almost a year prior.After a brief hold she came back and said she would send someone up to move us to a new room with two beds and that is exactly what happened. I will say the room faced the rear of the bldg. and didn't have the great view that the first one had but at that point I wasn't about to argue.
That was the only negative thing that happened and it was immediately corrected, so hardly worth mentioning really. In fact one could turn it around and point out what a great job the staff did to resolve the issue, so I will leave it at that.
All in all I would concur with everyone that this Hotel will not disappoint and completely lives up to the Marriott name.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank butchpSt_PaulMn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John W, Director of Sales at Milwaukee Marriott West, responded to this review, September 5, 2013
Thank you for all the great comments. Glad you were here for the Harley 110th. Wow what a special event. Hope to see you again for the 115th if not sooner.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Bern, North Carolina
Level Contributor
322 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed August 23, 2013

Very centrally located for either Milwaukee or out to Oconomowoc. Staff was very attentive and courteous. One person in particular, Gloria Lecher was extremely helpful and we appreciated the attention she offered. Both of us felt that this was one of the cleanest Marriott hotel we've ever been to - although they are are usually very clean.
Great staff at the bar as well !

Room Tip: Sixth floor is super
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Guhor1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John W, Director of Sales at Milwaukee Marriott West, responded to this review, September 5, 2013
Thank you for recognizing Gloria. I shared with her your compliments. Looking forward to serving you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee, United States
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 14, 2013

We got a fantastic rate on this hotel and we were very impressed with the cleanliness, kindness of the staff and overall accommodations. The beds were comfortable, the bathrooms very clean and the views were wonderful. Would highly recommend!

Room Tip: Ask to stay in a room facing the front of the building to catch a GORGEOUS sunrise!
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cms0928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John W, Director of Sales at Milwaukee Marriott West, responded to this review, August 15, 2013
Thanks for the wonderful review. We are delighted you enjoyed your stay and look forward to seeing you again. I will share with the team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Milwaukee Marriott West

Property: Milwaukee Marriott West
Address: State Highway 164 at I-94, Exit 295 off I-94, Pewaukee, WI 53186
Phone Number:
Location: United States > Wisconsin > Pewaukee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Pewaukee
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Milwaukee Marriott West 3.5*
Number of rooms: 281
Official Description (provided by the hotel):
Explore Milwaukee with the help of Milwaukee Marriott West. Close to major attractions including Miller Park (home to the Brewers), Lake Michigan, the Harley Davidson Museum and Milwaukee's Summerfest. Our hotel has 281 deluxe guestrooms and suites with generous amenities, including a 24-hour business center, indoor pool and whirlpool, fitness center, concierge lounge and complimentary parking. Savor breakfast, lunch or dinner at our BLVD Kitchen & Bar which is an exciting new American bistro that adds an unexpected twist to traditional bar and grill fare. Business travelers, groups and event planners benefit from our hotel's convenient access to Interstate 94, providing access to downtown and General Mitchell International Airport. With 10,000 sq. ft. of state of the art event space, Milwaukee Marriott West is ideal for wedding receptions, special events, business meetings, conferences and trade-shows. ... more   less 
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Also Known As:
Marriott Milwaukee West Hotel Pewaukee
Marriott Hotel Pewaukee
Marriott Waukesha
Marriott Hotel Milwaukee West

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