My previous stays at this location have been great. This time however I was checked into a room directly underneath an area of construction. I am a very reasonable person and put up with the pounding until about 7pm at which time I called the front desk to find out when that would end for the evening as I had an early morning. The young lady at the front desk said they normally end around 7:15 or 8 at the latest. I decided to wait since moving would be inconvenient. 8pm arrived along with a tremendous headache from the pounding. I walked down to the front desk and asked if there was another first floor room like mine I could move to and mentioned that I couldn't believe they would check someone into that situation. The young lady barely looked at me and said "I didn't check you in and we only have so many rooms available because of the construction." She informed me that the only room available was a different type of room. I asked if she could first find out when the crew would be done. She said she would check and call me. She called me a few minutes later and said they were done for the evening and I shouldn't hear anymore pounding. A few minutes later a very loud bang. Light pounding and noise were continued off and on until well beyond 9:30. Quiet after 10. The next morning I went to the front desk asking to be moved for my second night. Different person and was very empathetic and found a room just like my previous one on the first floor and I could move my stuff right away. Why wasn't that available to me the night before? As I began this review I have had otherwise great experiences at this property and will be back but perhaps some consideration and customer service awareness coaching would be helpful. Kudos to the front desk on the morning shift.
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- Also Known As:
- La Quinta Inn Oskosh Hotel Oshkosh
- La Quinta Oshkosh
- Oshkosh La Quinta