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“Did not sleep” 3 of 5 bubbles
Review of Hilton Garden Inn Oshkosh

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Hilton Garden Inn Oshkosh
Ranked #2 of 11 Hotels in Oshkosh
Certificate of Excellence
GreenLeadersBronze level
Kenosha, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Did not sleep”
3 of 5 bubbles Reviewed December 3, 2013

The hotel overall was conveniently located and upon arrival I was pleased. The front desk was helpful but not very knowledgeable about local dinning options. Once inside of my room I discovered the beds were not comfortable and each time anyone moved the beds made a horrible noise and disrupted our sleep.

  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Duane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Garden Inn Oshkosh, responded to this review, December 4, 2013
Thank you for your comments about our hotel. We are very sorry for the fact that you did not have a comfortable stay. Be assured that we are sharing your concerns with all appropriate management so that corrective measures are taken. I'm glad to hear that the rest of your experience was positive and we hope that this does not affect your decision to choose Hilton Garden Inn again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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470 reviews from our community

Traveler rating
    227
    134
    66
    31
    12
See reviews for
155
96
22
156
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • Any
English first
United States
2 reviews
5 of 5 bubbles Reviewed December 2, 2013

Good experience overall, clean, comfortable rooms, good services, friendly, helpful staff. I would recommend to others. Lobby was warm and welcoming. I would get a better quality coffee for the rooms and lobby - a bit weak but we are used to strong coffee.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Connie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Garden Inn Oshkosh, responded to this review, December 3, 2013
Thank you for your kind comments. I too enjoy a stronger coffee but obviously something like that product needs to appeal to the majority! I look forward to welcoming you back to Oshkosh.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Menominee, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 2, 2013

It was a nice hotel and the hotel staff was excellent. Rooms were spacious enough to have the kids sleep on their air mattresses. The pool was nice, not big, but the kids enjoyed it and the towels were located right in the pool area itself. The fitness room was nice but since I was not familiar with the area figuring out the channels early in the morning was not an easy task, but nice equipment for what I needed. We would stay there again if we were in the area.

  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank gerk34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Garden Inn Oshkosh, responded to this review, December 3, 2013
We're so glad to hear of your positive experience! Thank you for sharing, and for choosing Hilton Garden Inn!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 26, 2013

Excellent and caring staff...superb facilities....very safe and warm..I do not all the names of the staff members but ALL of them were warm, caring and superb! There is no wonder I keep coming back to this place because they are so good.

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jeff G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Garden Inn Oshkosh, responded to this review, December 3, 2013
Thank you for your kind comments. We're glad to hear that you enjoyed your stay with us in Oshkosh!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, United States
1 review
4 of 5 bubbles Reviewed November 25, 2013

Very nice hotel; staff was very nice. We had a late dinner which was good. Restaurant staff was friendly. We also had a light breakfast; that staff was equally as nice. We ended up sitting there for a while and they checked on us even after we paid. Hotel was very clean and quite.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Garden Inn Oshkosh, responded to this review, December 3, 2013
We're so glad to hear of your positive experience! Thank you for sharing, and for choosing Hilton Garden Inn!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed November 22, 2013

Just stayed here again. Do it at least once per year on business. Very convenient location right off highway and minutes from downtown. Not sure how old the facility is but is one of those places that is getting ready for a room update. Cracked floor in the bathrooms. Showers need updates.

I really like the hotel and would recommend it, just needs some TLC.

  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Garden Inn Oshkosh, responded to this review, December 3, 2013
Thank you for your review. We try to stay on top of the condition of the rooms as that is a priority to the property. Please note we have addressed the room's condition and I apologize that you had to experience that level of quality. I hope to welcome you back to the Hilton Garden Inn Oshkosh in the very near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton, Wisconsin
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed November 7, 2013

We've stayed at this property on past occasions too and always been satisfied with the facilities and the staff. This time we did notice a couple things about the room that caused us to take pause.

When we first tried to turn on the TV, all I could get was "snow". Even with my moderate knowledge of electronics, I was unable to figure it out. The maintenance man came to my rescue and advised that several of the cable boxes require you to press up channel several times to get to the usable channels. I felt kind of dumb until he told me it was a common issue with guests. I wondered aloud why if it was so common wasn't there a sign or some other form of notification on the TV or remote.

The mattress seemed a bit worn; kind of like several really large guests had been sleeping in the center of the king sized bed. Even though the mattresses were the "adjustable" kind, it did not seem to help compensate for the low spot in the center.

Although the scuffs and scrapes in the paint had been dutifully touched up, whoever picked out the paint was seriously color blind. I'm thinking the walls probably looked better before the new paint was applied.

The highlight for us was the breakfast. Entrée made to order and the extras available at the buffet. The server was very friendly and attentive. I don't know what the regular cost of the breakfast is as it's included in our stays.

All things considered, I will stay at the Hilton Garden Inn of Oshkosh again next time I'm in town.

Room Tip: This hotel is adjacent to the airport so if you like to watch small planes take off and land, ask fo...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David10_1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Garden Inn Oshkosh, responded to this review, December 3, 2013
Thank you for your comments about our hotel. We are very sorry for the fact that you did not have a comfortable stay. Be assured that we are sharing your concerns with all appropriate management so that corrective measures are taken. I'm glad to hear that the rest of your experience was positive and we hope that this does not affect your decision to choose Hilton Garden Inn again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Oshkosh

Property: Hilton Garden Inn Oshkosh
Address: 1355 W 20th Ave, Oshkosh, WI 54902-6651
Phone Number:
Location: United States > Wisconsin > Oshkosh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Oshkosh
#3 Family Hotel in Oshkosh
#4 Romantic Hotel in Oshkosh
#7 Business Hotel in Oshkosh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Oshkosh 3*
Number of rooms: 126
Official Description (provided by the hotel):
Plan your next stay at the Hilton Garden Inn Oshkosh located right off Highway 42 on Witman Airfield. We are near the EAA Aviation Center. We are also close to other area businesses such as Oshkosh Corporation and Miles Kimball. We also offer private airplane parking. Guest rooms include free internet and the Garden Sleep System. Relax in our pool or whirlpool or use our fitness facility. ... more   less 
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Also Known As:
Hilton Garden Inn Oshkosh Hotel Oshkosh
Hilton Oshkosh
Oshkosh Hilton Garden Inn

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