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“Very Comfortable Place to Stay in Oshkosh” 4 of 5 stars
Review of Hilton Garden Inn Oshkosh

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Hilton Garden Inn Oshkosh
Ranked #2 of 12 Hotels in Oshkosh
Certificate of Excellence
GreenLeadersBronze level
Milton, Wisconsin
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Very Comfortable Place to Stay in Oshkosh”
4 of 5 stars Reviewed November 7, 2013

We've stayed at this property on past occasions too and always been satisfied with the facilities and the staff. This time we did notice a couple things about the room that caused us to take pause.

When we first tried to turn on the TV, all I could get was "snow". Even with my moderate knowledge of electronics, I was unable to figure it out. The maintenance man came to my rescue and advised that several of the cable boxes require you to press up channel several times to get to the usable channels. I felt kind of dumb until he told me it was a common issue with guests. I wondered aloud why if it was so common wasn't there a sign or some other form of notification on the TV or remote.

The mattress seemed a bit worn; kind of like several really large guests had been sleeping in the center of the king sized bed. Even though the mattresses were the "adjustable" kind, it did not seem to help compensate for the low spot in the center.

Although the scuffs and scrapes in the paint had been dutifully touched up, whoever picked out the paint was seriously color blind. I'm thinking the walls probably looked better before the new paint was applied.

The highlight for us was the breakfast. Entrée made to order and the extras available at the buffet. The server was very friendly and attentive. I don't know what the regular cost of the breakfast is as it's included in our stays.

All things considered, I will stay at the Hilton Garden Inn of Oshkosh again next time I'm in town.

Room Tip: This hotel is adjacent to the airport so if you like to watch small planes take off and land, ask fo...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank David10_1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Garden Inn Oshkosh, responded to this review, December 3, 2013
Thank you for your comments about our hotel. We are very sorry for the fact that you did not have a comfortable stay. Be assured that we are sharing your concerns with all appropriate management so that corrective measures are taken. I'm glad to hear that the rest of your experience was positive and we hope that this does not affect your decision to choose Hilton Garden Inn again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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403 reviews from our community

Traveler rating
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    63
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • Any
English first
Manitowoc, United States
1 review
4 of 5 stars Reviewed November 1, 2013

Hotel staff were very pleasant and easy to work with. My room was clean. I did leave several things behind accidentally, but the housekeeping staff denied finding the majority of what I left. They did offer though to mail back what they did say they found.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Garden Inn Oshkosh, responded to this review, December 3, 2013
Thank you for providing feedback following your recent stay. I appreciate your kind words regarding the staff and I will be sure to share this with them. I apologize for the issue experienced with housekeeping. We hope that this experience will lead you to return in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed October 31, 2013

This hotel is clean. The staff is friendly. But it is run unprofessionally. Two recent issues arose this week that provide good examples. The standard breakfast buffet includes hot oatmeal. But they ran out of oatmeal. Rather than walk across the street to the supermarket as a stopgap until their major shipment arrives, they stopped serving oatmeal for the past two days. I don't know if it will have arrived by tomorrow morning. They don't seem to take it seriously enough to depart from their plans to provide better customer service.

Similarly, their griddle went down earlier in the week. For two days they were unable to serve pancakes. Things go wrong everywhere. And these issues are minor. But there seems to be no one interested in expediting resolution to the problems. They just roll with it, rather than thinking about the inconvenience to their customers.

Things that break in the small gym can go days without repair.

Room Tip: Seek a room that faces away from the street for more quiet -- if you like to open the window.
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank globetrotter4949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Garden Inn Oshkosh, responded to this review, December 3, 2013
Thank you for providing feedback following your recent stay. I appreciate your kind words regarding the staff and I will be sure to share this with them. I apologize for the issue experienced with breakfast and the level of service to your desires. I agree a quick solution would have been in order. Service attentiveness will always be a priority to the hotel. We hope that you will return to us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, United States
1 review
5 of 5 stars Reviewed October 29, 2013

Accomodations were clean, quiet, and comfortable. Staff was very helpful in making sure I could efficiently get to my business meetings and recommended local establishments for dining and entertainment. The dining facilities had a good selection of choices and quality preparation. Easy access to anywhere in the area. The amenities were nice and the heater.air conditioning was quiet and effective.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank George M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Garden Inn Oshkosh, responded to this review, December 3, 2013
We're so glad to hear of your positive experience! Thank you for sharing, and for choosing Hilton Garden Inn!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BRISTOL, United States
1 review
5 of 5 stars Reviewed October 27, 2013

Not over the top, but excellent place for business stay. Would also stay for family/friends/solo/couples trip. Would prefer option of continental breakfast instead of sit-down $10 breakfast. A family of 4 would have to spend 40$ for breakfast alone. Not a good value for breakfast.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Nancy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed October 21, 2013

Spent one night on our way to Door County. Hotel is next door to Whitman Airport but didn't hear a single plane. Easy access off highway and close to shopping center, outlet mall (must visit) and restaurants (although this hotel has restaurant and bar). Clean, quiet and a good, hot breakfast.

Room Tip: Stayed in 301, top floor, corner. Heard the neighbors briefly upon arrival, then was quiet throughou...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank chitravelers11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princeton, IL.
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed October 14, 2013

Stayed here on points on the way to Door County for a vacation. We were pleasantly surprised to find ourselves upgraded to a one bedroom suite. This hotel has a parking lot for cars in front and planes in back. It was clean, quiet and comfortable. The staff was very friendly. The location was perfect for us - it was close to restaurants, the experimental aviation museum and an outlet mall. Will stay here again if the opportunity presents itself.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank tmadlaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Oshkosh

Property: Hilton Garden Inn Oshkosh
Address: 1355 W 20th Ave, Oshkosh, WI 54902-6651
Phone Number:
Location: United States > Wisconsin > Oshkosh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Oshkosh
#3 Family Hotel in Oshkosh
#4 Romantic Hotel in Oshkosh
#7 Business Hotel in Oshkosh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Oshkosh 3*
Number of rooms: 126
Official Description (provided by the hotel):
Plan your next stay at the Hilton Garden Inn Oshkosh located right off Highway 42 on Witman Airfield. We are near the EAA Aviation Center. We are also close to other area businesses such as Oshkosh Corporation and Miles Kimball. We also offer private airplane parking. Guest rooms include free internet and the Garden Sleep System. Relax in our pool or whirlpool or use our fitness facility. ... more   less 
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Also Known As:
Hilton Garden Inn Oshkosh Hotel Oshkosh
Hilton Oshkosh
Oshkosh Hilton Garden Inn

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