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Best Western Premier Waterfront Hotel & Convention Center
Ranked #1 of 11 Hotels in Oshkosh
Certificate of Excellence
GreenLeadersBronze level
Burlington, Wisconsin
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Battle of Bago”
Reviewed February 24, 2014

Love this hotel in Oshkosh. Best place to stay while my husband was fishing on the Battle of Bago fishing contest. It offered me all that I need while he was fishing. Loved the onsite food services offered. Will stay here again if we are in the area again.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank sandi e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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896 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (93)
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English first
Kenosha, United States
1 review
Reviewed February 20, 2014

I was here for a business meeting. I enjoyed the breakfast and lunch that was served. My room was very nice and clean but didn't like the bed. The hotel as a whole was very nice. I would recommend this hotel to anyone and stay again. I would look forward to coming in the summer though to see the waterfront and the ships come thru the draw bridge. .

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Connie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oshkosh
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 18, 2014

We stayed at this hotel the night and night after our wedding. The pool was full of a kid birthday party group. We could not enjoy that. Room service was cold and incorrect and way overpriced. The room itself was very nice, beds very comfortable and clean. I would NOT stay here if you want to relax other then in your room. And do not order room service

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Cindy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review, February 24, 2014
I appreciate and thank you for the valuable time you took to share your comments about your stay. Please accept my personal apologies for your disappointments during your visit.

Thank you for acknowledging that the room was nice, the beds were comfortable and the hotel was clean.

The restaurant and room service has earned a reputation with our local guests and hotel guests for providing a quality product at a value price. Your experience truly is not typical. I asked my restaurant manager, Jason, to look into your issue and respond to you. In quotes, below, is his response.

“I am sorry that you experienced an incorrect and cold room service order. To say that it was unacceptable would be quite the understatement. Please be assured that the issues which occurred have been taken up with the Room Service Attendant, the Kitchen Expeditor, and the rest of the Ground Round Management team. Thank you for offering the feedback you did so we can use it as a coaching opportunity to better serve you and other guests in the future”. Jason C., Ground Round General Manager

Regretfully, inadvertent issues can occur. My team and I have great pride and train to provide the best in customer service and product throughout the hotel. We will continue our process improvement steps with our room service delivery.

I regret the pool was noisy with loud kids and parents yelling. We do not sell or promote birthday parties in our pool area. I suspect this was another hotel guest staying in the hotel and one of their children was having a birthday and had other relatives staying in other rooms. If this was something that was not of the nature of normal family activity in a pool area, I apologize that a member of our management team did not notice this and did not take action to bring it under control. Another alternative would be to inform one of our front desk team so that a member of management could address the issue at hand. I am truly sorry it became an issue during your time at the pool.

We will continue to put our efforts towards creating a pleasurable memorable experience for our guests. I hope by addressing our guests’ comments, I can improve our current and future customer’s faith in us, as we work to always improve. I am hopeful you will respond to the earlier direct email I sent you so I can personally address your room service issue.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caledonia, Wisconsin
Level 3 Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 17, 2014

Great room comfortable and roomy. Lots to do inside and as well as outside..swimming, jacuzzi ,game room, exercise room, bar lounge with a restuarant attached (Ground Round)..excellant food and appetizers and drink specials. The location in downtown make it convienient to walk to entertainment,restuarants and bars. Very enjoyable stay as all the staff was friendly and acccomidating.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Senorita1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oshkosk, United States
1 review
Reviewed February 8, 2014

Showers back up into the tub and black crap came into the tub from the drain. Reported it in the morning and had same problem second day... This should have been fixed or offered different room....Other wise location and the free breakfast at the Ground round was worth it..

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review, February 16, 2014
Please accept my personal apology for this negative experience during your stay. I am very sorry this issue was not handled to your satisfaction.

The hotel was closed for just under 15 months in order to complete what amounted to a $13 million renovation. We believe debris from renovations and loosened debris from the pipes drying and not being used for over a year caused some build-up in areas of the plumbing. Some drain back-up has occurred on a very intermittent basis and we have been able to resolve these instances in very short order. We expected we had your problem resolved on the first day of your stay and had no reason to believe this would occur a second time. Like unexpected and unwanted maintenance issues in our own homes, the first try at a remedy to a situation isn’t always 100% successful. When you brought the matter to our attention, we offered a substantial discount to the cost of your rooms for the inconvenience. We believed you had left the hotel satisfied with this service gesture. After reviewing this Trip Advisor post, I am concerned that we did not. Please contact me if I can assist you any further with this incident.

I hope by addressing your comments and the comments of our other guests, I can improve your faith in us and the Best Western brand as we always work to make improvements with the goal of earning your loyalty as a return guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kaukauna, United States
1 review
Reviewed February 7, 2014

Excellent hotel, nice bar, and a great restaraunt. Well located on the river-nice river walk and outdoor patio. Convenient parking in hotel ramp with easy access. Highly recommended. Staff was outstanding-very helpful and courteous.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Gary V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grafton, United States
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 4, 2014

The hotel was clean and comfortable. We had a great time in the Ground Round Lounge. The food prices are reasonable and the food was good. We had some good appetizers in the lounge and an awesome breakfast the next morning. Thank you for a good time!

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Cheri R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Premier Waterfront Hotel & Convention Center

Property: Best Western Premier Waterfront Hotel & Convention Center
Address: 1 N. Main Street, Oshkosh, WI 54901-4810 (Formerly Oshkosh Premier Waterfront Hotel)
Phone Number:
Location: United States > Wisconsin > Oshkosh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Oshkosh
#1 Romantic Hotel in Oshkosh
#1 Family Hotel in Oshkosh
#1 Green Hotel in Oshkosh
#1 Best Value Hotel in Oshkosh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Premier Waterfront Hotel & Convention Center 3*
Number of rooms: 176
Official Description (provided by the hotel):
Nestled on the banks of the Fox River in downtown Oshkosh, lies the beautiful Best Western Premier Waterfront Hotel and Convention Center. The majority of the hotel’s guest rooms provide a beautiful view of two of the community’s greatest assets; the Fox River and Lake Winnebago. Enjoy direct access to the Riverwalk which connects to the popular Wiouwash Trail. Perfect for walking, jogging or biking. The hotel’s convenient downtown location provides easy access to dining and entertainment venues, shops, the Leach Amphitheater and the Grand Opera House, all within walking distance. Experience the Ground Round at River’s Edge Bar and Grill providing casual dining and cocktails. This fun filled lounge and eatery features seasonal dining on the riverside patio, large windows that overlook the water, private dining and nightly specials. Bring your boat and tie up along one of the many piers located right in front of the hotel. The 176 room, full-service hotel features an indoor pool, whirlpool, fitness center, game room, and business center. Weddings and conference attendees enjoy the convenience of the sky walk which connects to the Oshkosh Convention Center. The hotel and convention center, combined, provide over 25,000 sq. ft. of meeting space with the flexibility of 19 breakout rooms. Some meeting rooms provide beautiful views of the Fox River. The University of Wisconsin Oshkosh is a short one mile away. There is no other choice when looking for a place to relax, meet or socialize in Oshkosh. The hotel is located just minutes from E.A.A., home of the nation's largest airshow and popular aeronautics museum. Oshkosh is known as “Wisconsin’s Event City” and our hotel is often in the heart of the activity. The hotel is just the right place for any occasion! ... more   less 
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Also Known As:
City Hotel Oshkosh
Park Plaza Oshkosh
Oshkosh Park Plaza

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