When we (two couples) arrived last weekend with our Expedia confirmation in hand, Stoney Creek did not have that Expedia reservation in their system. Sara at the front desk went above and beyond the call of duty to help us rectify this problem. She advised that in the last two months, since Expedia when 'live', they have had LOTS of problems with Expedia reservations. While standing at the front desk, we called Expedia to get an immediate refund. Once that was done, Sara booked reservations for us. Two king rooms were not available, but she did find one handicap king for our friends (he is 6;4") and we took the room with two double beds for the first night. Sara then booked us into an available king for our remaining two nights. Because of the inconvenience, each couple received a $10 certificate to eat at a local restaurant. Sara was friendly, professional, and efficient in her handling of this matter, which in turn, kept us calm also! We have stayed here many times previously and will return again when in the area.
- Official Description (provided by the hotel):
- Stoney Creek Hotel & Conference Center of La Crosse/Onalaska is your haven after a busy day of snow skiing, shopping or cruising the Mississippi river. We have 157 uniquely appointed hotel rooms, including theme suites with whirlpool baths and stone fireplaces. For family getaways, our rooms feature king-size beds and sturdy double-deck log bunks for the kids. We offer 12,000 square feet of flexible meeting space just right for weddings, reunions and business events. ... more less
- Reservation Options:
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- Also Known As:
- Stoney Creek Inn - La Crosse Hotel Onalaska
- Stoney Creek Hotel
- Stoney Creek Onalaska