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“Great customer service” 4 of 5 bubbles
Review of Hampton Inn Lacrosse Onalaska

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Hampton Inn Lacrosse Onalaska
Ranked #1 of 6 Hotels in Onalaska
Certificate of Excellence
Phoenix, Arizona
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great customer service”
4 of 5 bubbles Reviewed June 17, 2013

Had 2 night stay in early May for family wedding. In my opinion, they exceed expectations related to onsite customer service. Each and every staff member was incredibly helpful and went out of their way to provide great assistance. The breakfast offering was kept fresh and clean throughout the morning. (Please keep in mind that this is limited offering and not to be confused with a full restaurant experience as some guests seemed to assume.)

The only hiccup occurred in cleaning room after 1st night as by the time they got to our room, we were getting ready for wedding and staff kept knocking to see if we had vacated room. We had explained that we were getting ready for an event, but I finally told them that we didn't need the room cleaned, but really just needed clean towels & that closed out that issue. (We had been out of the room for several hours earlier in the day & thought that would have given them ample opportunity to clean the room.) Property is in great location as you have quick access to interstate, shopping & restaurants.

Room Tip: The back of the property is close to Interstate 90, so you may be bothered by traffic noise.
See more room tips
  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gma2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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471 reviews from our community

Traveler rating
    300
    126
    32
    8
    5
See reviews for
163
113
25
127
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Any
English first
DeForest, WI
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed June 15, 2013

I was on crutches because of a broken ankle and Deb the Front Desk Clerk put me a "wait list" for a handy-capped room. Called me the day before arrival to say she was saving a room on the 1st floor for me. Also, when I checked out she brought my luggage from my room to the front because I couldn't. This is a very clean and well run property.

  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Poppa96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shakopee, MN
Level Contributor
331 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 915 helpful votes
5 of 5 bubbles Reviewed June 13, 2013

We stayed here on Friday night, June 7, 2013. We were in Winona for the day and wanted to spend the night in the La Crosse area so that we could do sight seeing around town on Saturday.

We love Hampton Inns! This one exceeded all expectations. I am a Hilton Honors member and booked this directly through their web site. I also used my AAA discount. We had the fasted check-in I have ever experienced! Our room was 201. The elevator is to the left of the lobby. Our room was at the far end of the hall.

This room is HUGE! In room, heart-shaped, jacuzzi tub (for two); king bed, sofa, lounge chair, two ottomans, desk with office chair; flat screen tv; microwave; fridge and very, very large bathroom with walk in shower (room enough for two). Everything was sparkling clean and fresh. They make a point of writing a personal note stating that the duvet and sheets have been freshly laundered.

Even though we were on the second floor and facing the freeway, we never heard any traffic noise at all. After you arrive you have no need to drive to dinner. Directly adjacent to this hotel are two full service restaurants with full bars. Outback Steakhouse and Manny's Cocina (Mexican fare).

Breakfast onsite was tasty, hot and abundant! We had eggs, waffles, French toast sticks, yogurt, fruit, juices, etc. Very good and always complimentary!

I would recommend this hotel to anyone and everyone!

Room Tip: If you have mobility issues you may want to ask for a room closer to the elevator.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Steve0315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Charles, United States
1 review
5 of 5 bubbles Reviewed June 11, 2013

Everyone was very friendly, made a couple changes to my reservation and they were great! We enjoyed our stay, breakfast, and the pool. We left an item in the room and they mailed it to us quickly. Very nice hotel.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Katherine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Airy, Georgia
Level Contributor
111 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed June 10, 2013 via mobile

What can really be said, it's what we've come to expect from Hampton. Clean comfy rooms, nice evening snacks, a decent breakfast in the morning. Staff here was very helpful. WiFi was fast for the place being full.

  • Stayed April 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Roger E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redlands, CA
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed June 9, 2013

We stayed in this Hampton Inn for one night, a Saturday. After a long drive we were anticipating those lovely cookies in the early evening. What a shock! No cookies! When I asked the desk clerk his response was that Hampton Inn corporate had cut out the cookies on the weekends because it was too costly and too difficult to keep restocked because "all of the kids take them and everything." Really? This was one of the hallmarks of Hampton Inns and something that put them ahead of other chains on my list. So, now they drop to the category as the same as everyone else. So, Hampton Inn corporate feels that the cookies are only for mid-week and only for adults? It makes me want to take more than my usual four the next time. Kids eat too many cookies? Well, this 65 year old female kid eats cookies too. How cheap can you get? The hotel itself was decent enough, typical Hampton Inn. There's an Outback Steakhouse nearby within walking distance and their food and service was very good. But, the hotel? Not outstanding.

Room Tip: Don't stay on the weekend, no cookies.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank onlyleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middleton, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed June 5, 2013

With the state track meet in LaCrosse, the Onalaska Hampton Inn was very busy. They did a wonderful job of greeting people and providing an excellent breakfast for the big crowd Friday morning. Well done Hampton Inn staff.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Thomas V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Lacrosse Onalaska

Property: Hampton Inn Lacrosse Onalaska
Address: 308 Hampton Court, Onalaska, WI 54650
Phone Number:
Location: United States > Wisconsin > Onalaska
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Onalaska
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Lacrosse Onalaska 2.5*
Number of rooms: 107
Official Description (provided by the hotel):
Plan your next stay at the Hampton Inn La Crosse/Onalaska located only 4 miles from the La Crosse Municipal Airport. Other attractions include the Black River wetlands and businesses such as APAC, Midwest Security Insurance and Sagebrush. All Hampton Inn guest rooms include free internet, free hot breakfast (or grab a On the Run breakfast bag), free hot tea and coffee in the lobby. Relax in our pool or whirlpool or use our fitness facility. ... more   less 
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Also Known As:
Hampton Inn Lacrosse Onalaska Hotel Onalaska
Hampton Inn Onalaska
Onalaska Hampton Inn
Lacrosse Wisconsin

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