We got into town late and were meeting people for dinner at 8 so we quickly checked in and left our luggage, turned on the AC and went to dinner.
When we returned much later, I noticed a black, ashy substance on the comforter. I called down to the desk and asked about it and she said that is was lint or something from the air conditioner. I asked if it was mold and she said no, definitely not. She asked if we wanted to change rooms but the thought of changing at this late hour and we had to be up early didn't appeal, so we took the comforter off the bed.
I then went to take a shower and when I pulled the shower curtain shut an filthy, damp wash cloth fell into the shower! It was disgusting. I asked my family if anyone had used a washcloth before we left and no one had. The fan did not work in the shower and the faceplate was off an outlet and dangling on the lamp cord that was plugged into it. There was no paper and pen in the room and NO comment card.
The next morning when we went down I told a young lady huddled at the desk in a cardigan with a hole in the shoulder about our experience, she wrote down all our issues and said it sounded like the room needed maintenance. She made it sound so normal and common place! Then we went to have breakfast and 'Fox and Friends' was blaring instead of the news. We did get a complimentary USA Today so we were able to read the news.
On the plus side, it was a nice large room, though we weren't in it much.
- Official Description (provided by the hotel):
- Stay Smart at the Holiday Inn Express Hotel in the Greater LaCrosse Area. Whether corporate or leisure travel brings you to our premiere location, our friendly and professional associates are sure to make you feel appreciated and welcome. The hotel is located just minutes from the Mississippi River, historic downtown LaCrosse and UW LaCrosse. Begin your day with our Express Start Breakfast Bar featuring our signature hot cinnamon rolls, and hot breakfast items such as scrambled eggs, sausage, bacon and biscuits with gravy. All of this plus fresh brewed Smart Roast coffee, juice, cold cereal, yogurt and bagels .Our newly renovated hotel features spacious, contemporary guest rooms with complimentary high speed wireless Internet access and local phone calls. Work out in our fitness center or relax in our heated indoor swimming pool and whirlpool. The Holiday Inn Express Hotel, Onalaska is located across the street (walking distance) from TGI Fridays, all guests receive a 15% discount with room key. For those who prefer to relax and dine in, Room Service is available from TGI Friday's Nightly 5pm-10pm On site meeting accommodations for up to 40 people. Stay 'smart' when you stay at the Holiday Inn Express Hotel. Pet Friendly Hotel! ... more less
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- Also Known As:
- Holiday Inn Express Onalaska (La Crosse Area) Hotel Onalaska
- Holiday Inn Onalaska
- Onalaska Holiday Inn