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“HGI”

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Hilton Garden Inn Oconomowoc
Ranked #1 of 4 Hotels in Oconomowoc
Certificate of Excellence
Madison, Wisconsin
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“HGI”
Reviewed December 14, 2012

Nice. The hotel staff are some of the best I have experienced in all my travels. Especially the desk staff and housekeeping. Food was great, but could use more sweet pastries for breakfast. The health trend is over and you should offer comfort food.

  • Stayed January 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank billy o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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344 reviews from our community

Traveler rating
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    10
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Sheboygan, Wisconsin
Level Contributor
49 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed November 13, 2012

I've stayed here many times since the property opened and have been pleased with each stay. Much of the staff is the same from when the property opened. They are friendly and professional and seem to remember and acknowledge me when interacting with me.

The property is well kept and always clean. They recently refreshed the lobby and now offer coffee, tea and flavored water at all times. It's nice to be able to have coffee mid-afternoon without having to walk across the street to Starbucks.

My only criticism is that the fitness center and pool close at 10 pm. It'd be nice if they were open 24 hours or at least unti midnight.

  • Stayed November 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
6 Thank BuckyBadger123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabethtown, Kentucky
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 11, 2012

This was a very interesting experience. First, there is nothing open after 10p in Oconomowoc and this hotel definitely takes advantage of this, to the detriment of travelers. My bags were delayed, and I requested a few toiletries from the front desk. Desk Staff politely told me that I could purchase these items. I was very surprised, because I've never experienced this in any Hilton. So I called Hilton Honors, and they were apologetically less than helpful. I have choices, and Hilton will be losing future business from me.

I had the "do no disturb" on my door. After day 2, janitorial staff removed it and entered the room anyway. I was very disturbed by that because they didn't do anything necessary. They replaced two towels and removed two others. And they just threw the cover back over the bed, rather than actually making the bed. I believe, and will always believe, the only reason they entered was for less then noble reasons.

I requested a high room, and I made my reservations months prior to the stay. Upon my arrival, I was told they only had rooms on the first floor. That wasn't true, because there people in my group who arrived after me, and they were not on the first floor.

The room was a basic room, nothing special. The rooms had microwaves and mini-fridges, so if you stay here don't waste money on the over-expensive breakfast. Overall, if you desire hospitality, and those who care about your business, I would strongly suggest that you find another hotel. I was told that the Staybridge was very nice.

Room Tip: I really doesn't matter, hotel staff won't honor requests unless they feel like it.
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  • Stayed October 2012, traveled on business
    • Value
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Helpful?
2 Thank JperiodSMITH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cody g, General Manager at Hilton Garden Inn Oconomowoc, responded to this review, November 13, 2012
We are sorry we were not able to provide you with the quality of services you deserve and that we’re known for giving. This is not characteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. I’ve spoken to our staff regarding your feedback and can assure you this matter has been addressed. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, Kentucky
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 8, 2012

My parents and I stayed here a number of times as we visited my inlaws. This is hotel is in a easy to find location with plenty of restaurants close by. It's also not too far from Milwaukee which makes it an easy stay if other hotels are booked while you're in town.

  • Stayed December 2011, traveled with family
    • Value
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    • Cleanliness
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Helpful?
3 Thank Charlie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
363 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed July 12, 2012

Tis is my favorite hotel in the Milwaukee area. It is close enough to Milwaukee but yet provides a great retreat after a long days work. The hotel staff is always great. The indoor pool is great year round.

Room Tip: Stay on the east side for a great morning sunrise!
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  • Stayed December 2011, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
4 Thank Mickey2go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
upstate ny
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 9, 2012

Stayed at this hotel my last 4 trips to Oconomowoc on business. Hotel is very clean, has good food and a staff that are eager to please. Highly recomended!!

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank camviperride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 8, 2012

The Hilton Garden Inn in Oconomowoc is a great place to stay. The rooms are very nice. A bedroom, bathroom and a little living room. Everything you need for a stay. They have two TV's. A bathtub and shower. On the side of your bed theres a little what it looks to be a weird timer, is a comfort notch, you can turn it closer to "Firm" or "Soft". The restaurant is very nice. The staff is kind. The hotel gives you newspapers everyday.
4-1/2 Stars from me!

Room Tip: Choose the other "King Sized Bed Suite" or the "2 Queen Sized Suite". For a goo...
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  • Stayed July 2012, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Alex K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Oconomowoc

Property: Hilton Garden Inn Oconomowoc
Address: 1443 Pabst Farms Cir, Oconomowoc, WI 53066-4881
Phone Number:
Location: United States > Wisconsin > Oconomowoc
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Oconomowoc
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Oconomowoc 3*
Number of rooms: 100
Official Description (provided by the hotel):
Hilton Garden Inn Oconomowoc offers a clean room and amenities for your comfort during your visit to Oconomowoc, Wisconsin. The Hilton Garden Inn Oconomowoc is located for easy access to Milwaukee and Madison. Each Hilton Garden Inn Oconomowoc hotel room offers free high-speed internet, a microwave and refrigerator for added convenience. ... more   less 
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Also Known As:
Hilton Garden Inn Oconomowoc Hotel Oconomowoc
Hilton Oconomowoc

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