I'm not sure of the gentleman's name, but there is a guy at this Arby's that emulates the customer service that everyone else should imitate. He gave me a 10% discount when I had to wait (actually not that long) to place my order at the drive thru. Really upbeat and energetic. Even complimented my jacket. Personable, friendly, helpful. I don't think I have ever left a fast food restaurant's drive-thru feeling happy before.
I returned again two weeks later, this time ordering to go at the inside counter. This guy was in the kitchen, and made my cracklin chicken sandwich (my favorite). Same great service. He makes this place enjoyable.