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“Yikes!!! Unwanted Guests in my Room” 1 of 5 bubbles
Review of Comfort Suites Milwaukee Airport

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Comfort Suites Milwaukee Airport
Ranked #3 of 8 Hotels in Oak Creek
Certificate of Excellence
San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Yikes!!! Unwanted Guests in my Room”
1 of 5 bubbles Reviewed July 9, 2012

We checked in on a Wedneday night. Next morning we discovered numerous live bed bugs on the bed and pillow. Changed room but still had the creeps. In addition vomit near the hot tub from the night before as well as human waste in the pool. Totally discussing. This location certainly isn't what it use to be. PS. I don't have still images but I have video so I couldn't upload.

  • Stayed April 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank TatiNMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Comfort Suites Milwaukee Airport, responded to this review, July 11, 2012
Thank you for posting your review from your stay at our hotel this past spring. We strive to exceed every guests expectations every time they stay with us. I apologize that your stay was not perfect.

If a guest should report an insect in a room, we call our pest control experts to inspect and treat guest rooms as needed. In addition, we have a preventative program in place as well.
This is a sensitive issue that plagues hotels and travelers alike.

I have shared your comments regarding the pool area with our management staff, maintenance and housekeeping department. They join me in apologizing for your experience.
We appreciate the feedback to improve our overall operations. If I can be of further service,
please don't hesitate to call the hotel.

Take Care,
Teresa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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322 reviews from our community

Traveler rating
    146
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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  • German first
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English first
indianapolis
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed July 1, 2012

The rooms are large and would accommodate a family very well. They have a nice pool are, however it isn't very well lit, but it was nice. The beds were OK, the pillows were comfortable except they aren't very big or long, idea size for children but if you are used to standard size pillows, you may want to bring your own. The breakfast wasn't anything fancy, sausage patties, waffles you can make, juice, bagels, scrambled egg circles that fit on English Muffins, English muffins, pastries and cereal. Wasn't around during the drink and pizza time, so not sure how that was. They don't have travel guides for local attractions, however they do have a magazine that lists the different events and attractions for the area. The only major complaint I have is the location of the elevator, there is only only one elevator and it isn't located in the center of the hotel so depending on where your room is located, you may have lots of walking to do to go to and from your car. Overall though was a nice hotel for the price.

Room Tip: Room near the elevator would be better.
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tlynnindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tdamato, General Manager at Comfort Suites Milwaukee Airport, responded to this review, July 26, 2012
Thank you for your posting onTrip Advisor! We love reading our guests comments and reviews during our staff meetings!

Enjoy your summer - Teresa, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, AZ
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed June 28, 2012

Booked this for a brief stay in Milwaukee with my husband and teenage son. This is not a very scenic area, but it's close to the airport and right off major interstates, making it a quick commute to the downtown and other area attractions.

Hotel was very clean, room large with lots of amenities: fridge, microwave, in-room WI-FI, and sitting area with separate TV. Also an excercise room. Indoor pool area was a treat, including a spa, separate splash pool and play area for little ones as well as a connecting game room.

Staff was friendly and went out of their way to help us out, especially when we discovered I accidentally made our reservation for dates the week after our actual arrival. They were able to accommodate us without any problem.

Complimentary breakfast is served in the area that doubles as their pub at night. There was a good variety of hot and cold selections and it was kept well-stocked throughout the time we were there. We also received a card for a complimentary beverage (beer/wine) in the pub during evening hours which was a nice touch - something we didn't expect.

Would highly recommend this property for a Milwaukee stay for just about anyone. Not too expensive, great value!

  • Stayed June 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Phoenix_AZBeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Comfort Suites Milwaukee Airport, responded to this review, July 1, 2012
Thank you for taking time to post your review. I am glad you found our hotel to exceed your expectations!

Hope to see you again soon - Teresa - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level Contributor
91 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed May 21, 2012

Made reservations by phone for a one night stay on May 3rd, reservation clerk was pleasant. Check in was prompt. Desk clerk was friendly and helpful. Room is very nice and included a microwave and frig. Wake up call and airport shuttle on-time. Shuttle bus driver was friendly even at the early hour of the day. Brown bag breakfast was just right for the ride to an early flight. Upon our return the hotel shuttle arrived in minutes and had us back to the hotel quickly. We will stay here again when we need a stay/park/fly. Would recommend the Comfort Suites to others.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John316Wisconsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tdamato, General Manager at Comfort Suites Milwaukee Airport, responded to this review, May 22, 2012
Nancy -

Thank you for taking a moment to review our hotel. I am glad you found it to be a positive experience!

Take care - Teresa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed May 13, 2012

We stayed here with our 3 grandkids, ages 5, 4, & 3). They loved the 2 pools; being able to go back and forth from one to the other. Also the pools were warm so we all enjoyed. It was great having pizza in the restaurant/pub so the kids could swim right, change clothes, eat and go back to the pool right after we ate. The breakfast had variety for everyone's needs. The room was dated but big enough for us with 3 beds (1 sofa bed). The staff (especially Andrew) were pleasant and it was obvious our happiness was their goal.

  • Stayed May 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tom a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tdamato, General Manager at Comfort Suites Milwaukee Airport, responded to this review, May 14, 2012
Thanks for the great comments! I am glad you had a good time.
Come back and see us again!

Teresa - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Bay, Wisconsin
Level Contributor
286 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 bubbles Reviewed April 24, 2012

We have stayed at this hotel several times when flying out of Milwaukee, however this time was not the excellent service we are use too here! Beware, first of all we didn't get a 3:50am wake up call as requested and then at 4:25am we were being called by the front desk that the shuttle to the airport was waiting for us. The shuttle was scheduled for 4:40am. When we got on the shuttle it was full and the people looked at us as if "why are we waiting for you"? We weren't late!!! The accomadations are great and we probably will try again, but setting our phone alarm as a back up as the clock radio didn't work in the room either.

  • Stayed April 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank GrammaH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tdamato, General Manager at Comfort Suites Milwaukee Airport, responded to this review, April 26, 2012
Thank you for taking time to voice your concerns regarding your recent stay at our hotel.
I forwarded you voice mail to our Front Office Manager to use as a training opportunity.
I apologize that you were made to feel bad for making others wait, when that was not the case.
I hope the rest of your trip went well and look forward to your return visit to our property. I did leave you a voice mail with my phone number incase you wanted to discuss this further.

Thank you,

Teresa - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level Contributor
172 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
5 of 5 bubbles Reviewed April 9, 2012

Due to medical reasons, I needed a room on first floor. My request was honored right away. The check in staff was friendly. My room was wonderful & clean. The pool area was nice & also very clean. Great variety for breakfast too. The hotel was busy, but very quiet. The only issue was around 6am there was an odd humming in my room. I was next to the pool, so my guess is it was pool equipment. It didn't wake me at all, but was just odd. I would absolutely stay here again!

  • Stayed April 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nosilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tdamato, General Manager at Comfort Suites Milwaukee Airport, responded to this review, April 11, 2012
Thank you for your feedback regarding your recent stay. I am glad you found our staff to be helpful and accomodating! I will share your comment regarding the humming in your room with our maint. staff for review and correction.
See you soon!

Teresa - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Milwaukee Airport

Property: Comfort Suites Milwaukee Airport
Address: 6362 S 13th St, Oak Creek, WI 53154
Phone Number:
Location: United States > Wisconsin > Oak Creek
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 8 Hotels in Oak Creek
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Suites Milwaukee Airport 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Comfort Suites Milwaukee Airport Hotel Oak Creek
Milwaukee Airport Comfort Suites
Comfort Suites Oak Creek
Oak Creek Comfort Suites

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