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“3rd Return Visit”

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The Pointe Hotel & Suites
Ranked #2 of 7 Hotels in Minocqua
Certificate of Excellence
Geneva, IL
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“3rd Return Visit”
Reviewed October 10, 2013

Pros:
1) Staff is really friendly, cheerful and veryhelpful. The other couple we were with had a really bad bed, and they had no problem moving them immediatey.
2) Rooms are suites, really cozy, with fully equipped kitchens, flat screen TVs in each room, electric fireplace.
3) Outside, there are gas barbeques on the grounds; firepits with wood and paper supplied; comfortable chairs and tables.
4) Spectacular view no matter where your room is located.
5) Someone complained about outside noise; however, we slept through a huge storm didn't know it happened. All the rooms are on the lake side, hallway is facing road, and even at that the road is far away and down a hill. The only rooms which partially face the highway are the 2 BR suites which are on the north tip of the building, but all of their patios/balconies still face the lake.

Cons:
1) Towels in rooms and in pool need to be larger and softer. Pool towels were TINY and scratchy. Since they encouraged eco-friendliness, should be supply room with more bath towels (we got two), and larger, because they were always damp from not completely drying over four day visit.
2) Note the fact sheet you receive at check-in: complete housekeeping only occurs after four days; the daily service is ONLY trash removal, making up bed and replacement of coffee packets (we had a glitch in that housekeeper forgot to replace coffee every day, had to ask)

[BTW, coffee maker takes large (12 C) basket filters, if you want to bring your own coffee and filters - the supplied coffee is a very light roast.]

3) Breakfast is supplied in lobby area. However, it's limited to commercially prepared and pre-peeled hard-boiled eggs, make-your-own waffles, deli-sliced warm thin ham slices, southern style (lump) hash browns, some kind of cereal, apples and limited selection of toastable items.
Would be nice to add yogurts, muffins, small danish and variety of fruits. We were just at a Hampton Inn two weeks ago, and in addition to all of the above mentioned foods, there was scrambled eggs, bacon, sausage, grits & gravy. Point is, if you serve meat and potatoes, why hard-boiled eggs?
4) Pool area is really nice, but really DARK - looks like it used to have multiple skylights, but now sealed over.
5) Rooms extremely quiet, contrary to LisaVan19 comment. So quiet that we weren't even aware that we slept through a tremendous thunderstorm. All rooms face west to lake, with only the hallway on the east side; the highway is on the east, across the parking lot, and down a large hill. The only rooms with any highway exposure are a few of the 2BR suites, which are all on the north tip of the building. I believe three of them have east side facing highway. But, all of those 2BR units have balconies/patios facing north to the lake and across the lake downtown Minocqua, not facing to the highway.

Room Tip: Rooms on west side are quieter; first floor rooms have advantage of walkout to grounds, while rooms...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RichSGeneva_IL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PointeGM, General Manager at The Pointe Hotel & Suites, responded to this review, October 15, 2013
Dear Guest,

Thank you for your review of our property. We appreciate all the nice things you have said about our establishment; but, let me address some of the "con" items that you elude to. Please understand that we do appreciate your comments as it helps us get better at what we do to service our patrons.

First, our linen service is not done in house. We utilize the services of a large, well know national firm to provide our linens. Our pool towels are the standard size and quality that can be found in many hotels throughout the country. The scratchy feel of the towels is due to EPA regulations that do not allow softners to be used in commercial laundry applications. Also, these products have been eliminated in some cases due to allergens. Thank you for your suggestion about bath towel counts in the rooms, we have looked into it and have made appropriate adjustments.

Our establishment is a condominium hotel and our room housekeeping services are common to other condominium properties that operate as hotels. Our daily services provide trash removal, making of beds, replenishment of towels if requested (green intiative), and replacement of toiletries. However, if daily full service is requested, that is certainly provided.

Continental breakfast: because of the limitations of not having a full service kitchen, there are some breakfast items that we unable to provide. Our breakfast is continually being evaluated and modified for improvements. This is where our guests comments and suggestions become very worthy. Even with our limitations, we have received very positive guest comments about our upgraded continental breakfast,

Pool area: thank you for your comments regarding our pool area. The area has lighting that surpasses all State and County public safety and health codes. We have found over the years that our guests prefer a more soothing atmosphere and would like to see less harsh lighting. Even with that preference, we still meet lighting codes and regulations.

We hope this clarifies your concerns, and once again know that we appreciate your comments. Thank you for being our guest.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
Green Bay, WI
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 17, 2013

The hotel is right on the highway, so no matter where you stay, the noise is tremendous. We did have a lakeview room, but the room overlooked the highway and lake was across from it. So loud. There was a nice jacuzzin in our room and the bedding was comfy. The room was clean, but they charge $2 for ice, which I thought was odd. Because of the location I would not stay there again.

Room Tip: Try and get a room as far from the highway as possible. We were in the first building right by the r...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LisaVan19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PointeGM, General Manager at The Pointe Hotel & Suites, responded to this review, September 18, 2013
Dear Guest,

Thank you for your review of our property.

Yes, twelve of our rooms do overlook the highway and north bay, while fifty-seven rooms overlook the quiet west bay of Lake Minocqua, well away from the highway. All hotel properties within close proximity of downtown Minocqua have highway locations; it is difficult to escape highway noise. The style of the unit chosen is only located in that area of the hotel. Guest comfort is priority, and an upgrade would have been attempted upon request, and with unit availability.

Thank you for your comments about the room. Our crew takes great pride in providing our guests with well maintained, comfortable rooms.

I appreciate your comments. I hope you will return for another stay. Please ask our Guest Service Representative for room opportunities overlooking the west bay of Lake Minocqua.

Thank you.
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Warrensburg, New York
Level 6 Contributor
171 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 10, 2013

This is an excellent place to stay in Minocqua. The location is beautiful for kids and adults. You can swim, fish, kayak, canoe,barbecue or just relax. The complimentary breakfast was a great way to start the day. The staff were very friendly and helpful even during the busy labor day weekend. There is a lot to do in the area but this place makes your trip special.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PointeGM, General Manager at The Pointe Hotel & Suites, responded to this review, September 12, 2013
Thanks Mark, for your guest response. You have listed some of the many amenities our resort hotel offers our guests, and I hope you had a chance to use some of them while our guest. The Pointe Hotel & Suites is more than just a motel room, and more and more of our first stay guests are experiencing what many repeat guests already know...our amenities will enhance any guest lodging experience. Sounds like you had a great time at The Pointe and in the Minocqua area. I hope you will return again and experience that fun once again. Thanks for being our guest!
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Westchester, Illinois
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 21, 2013

The pointe was all the comments given stated and more. The staff was friendly and helpful, the room was very clean and comfortable and the view was beautiful. They served a nice complimentary breakfast each day and the pool and hot tub were very nice. Great location.
I would certainly stay there again and would recommend it to my friends.

Room Tip: We stayed on the third floor for the best views.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank didee926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PointeGM, General Manager at The Pointe Hotel & Suites, responded to this review, August 1, 2013
Dear Guest,

Thank you for your kind words in your review. Everything you commented on, our hospitality team strives to accomplish on a daily basis. Our goal has been and will continue to be a simple goal; to provide the best guest experience possible. We appreciate you choosing The Pointe as your lodging choice when visiting the Minocqua area. We hope to see you in the future. Best regards.
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Minneapolis
Level 5 Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 11, 2013

My friend & I just came back from a 4-day stay at the Pointe. What a wonderful place! We initially reserved a 1-bedroom suite, but negotiated a 2-bedroom standard suite for only $50/night more. The 2-bedroom deluxe suite had a whirlpool bath in one bedroom & 1 king & 2 twin beds in the bedrooms. We gladly gave up the whirlpool (in the summer?) & were happy with the 2 queen beds in the standard suite. The place was spotless & the furniture very comfortable. The beds were rather firm as someone previously mentioned, but it didn't bother us. The screened porch was great, although the view from the 3rd floor was obstructed by trees & the board that separated the top & bottom screens. But, we still enjoyed sitting out there with our morning coffee & evening glass of wine, listening to the loons. The breakfast was not extensive, but was fine for us-make-your-own waffles, sausages, breakfast potatoes, biscuits & sausage gravy (very good), cereals, breads & OJ. The staff was very friendly, especially Tonja at the front desk. We wondered if she ever went home! The only bumps we had were no corkscrew in the kitchen (Tonja looked in several vacant suites & all of them were missing corkscrews-apparently a popular item for guests to take home with them) & having only a couple small pots & pans to cook with (we made dinner one night). But, we worked around these small issues & had a great time. I definitely would recommend it & hope I can go back there soon!

Room Tip: All rooms & suites face the lake. The rooms on the north side towards town & the bridge will...
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yumagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PointeGM, General Manager at The Pointe Hotel & Suites, responded to this review, August 1, 2013
Dear Guest,

Thank you for the nice review of our lodging property. I am glad that you found your accommodations comfortable and your stay enjoyable. As you found, there is nothing better than sitting outside on our units' balcony decks or patios and not only hearing the call of the loons in the evening, but many of our guest experiences also include taking pictures of bald eagles in our trees lining the lake shoreline. It was great having you as our guest and we hope to see you again, soon. Thank you.
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Denver, Colorado
Level 5 Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed July 10, 2013

The Pointe is a great choice when looking for quality lodging in the northwoods of Wisconsin. Our stay over the 4th of July holiday was for the most part, a wonderful one. Warm, genuine hospitality from all staff. Common areas are well-maintained and clean. Rooms have wonderful views of Lake Minocqua. Kitchen was a welcome addition. Rooms include a full size refrigerator, coffee pot, toaster, silverware, dishes, glasses, electric stove, flat screen tv in both bedroom and living room. Patio with two chairs and table.

Bathroom sink counters are extremely small leaving little room to hold your toiletries. Be advised that refrigerator compressors run a lot when refrigerator is empty. This is an issue when trying to sleep on the sleeper sofa. It's just the nature of a refrigerator and not the fault of the hotel. Mattress in room #201 was on the firm, uncomfortable side, making for a sore back the first morning. Continental breakfast was adequate but not as good as many chain hotels. We opted for breakfast at The Island Cafe, just over the bridge. Great choice! We met many folks there who had bad experiences at the Paul Bunyan restaurant and were grateful to find this local gem.

Although this property has its quirks, it remains an excellent choice for quality lodging in Minocqua. We would not hesitate to return and thank all the staff for ensuring our stay was a relaxing one!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RomanceWriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PointeGM, General Manager at The Pointe Hotel & Suites, responded to this review, July 24, 2013
Dear Guest,

Thank you for your review as we appreciate your honest and candid input; it is one resource we use to rate how we are doing service and amenity wise. We take great pride in keeping our facilities first rate, doing our best to offer our guests a great experience. It's nice to know that you would return, as we would love to welcome you back and make your next trip to Minocqua even better. I will pass on your wishes to thank the staff for ensuring your relaxing stay. Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wausau, Wisconsin
Level 6 Contributor
88 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed July 9, 2013

We have stayed at The Pointe Resort in the past and have always been happy with our experience. We were satisfied again during the 4th of July weekend. We spent 2 nights here. We had a suite with one king bed and a queen size bed on the lower level with views of the bridge and Lake Minocqua. The room included a frig, microwave, and large flat screen TV. Friendly staff, adequate continental breakfast every morning. We met some nice guests from Minneapolis and Maryland. The patio door lock was broken but a security bar over the door made the room feel secure. We booked a 3 hour Pontoon ride and tour through Minocqua Pontoon. It was fantastic! We saw eagles, loons and other wildlife, beautiful homes and boat houses! Our tour guide and driver George had a wonderful personality! We would highly recommend! We went one day to the Minocqua Brewery for lunch and its was a wonderful experience! The meal was delicious and so was the Nut Brown Ale!

Room Tip: By restaurant I am speaking about the continental breakfast that they provide every morning free as...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BobHollMusic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PointeGM, General Manager at The Pointe Hotel & Suites, responded to this review, July 24, 2013
Dear Guest,

Thank you for your review of our resort hotel; we appreciate your input. Our hospitality team is glad to hear that once again we were able to successfully meet your lodging needs while visiting Minocqua. We're also glad to see that you were able to experience some of the recreational pursuits found throughout the area and had fun doing it. We look forward to hosting you on a return trip to Minocqua. Thanks for being our guest.
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Additional Information about The Pointe Hotel & Suites

Property: The Pointe Hotel & Suites
Address: 8269 US Highway 51 S, Minocqua, WI 54548
Phone Number:
Location: United States > Wisconsin > Minocqua
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Minocqua
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Pointe Hotel & Suites 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
A 2013 & 2014 Tripadvisor Certificate of Excellence recipient and Certified Travel Green property, with 800 feet of Lake Minocqua frontage affording all rooms and suites waterfront views. Deluxe Studio rooms and One and Two Bedroom Suites - sleep two to six guests in a relaxing, wooded lakeside setting with an easy walk to downtown shopping, eateries and activities. The property also features bicycles, canoes, kayaks, a fishing pier, boat slips, gas grill picnic patios, and lakeside fire pit patio and on-site snowmobile trail access. Conference/banquet rooms welcome company and family events, with the Top of The Pointe room towering four floors above ground level featuring a spectacular view of Lake Minocqua. ... more   less 
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Also Known As:
The Pointe Hotel Minocqua
The Pointe Hotel And Suites
Pointe Hotel Minocqua

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