My wife and I were given a gift certificate for our anniversary which was valued at $150.00. We booked three weeks in advance and chose the Emma room with a jacuzzi tub for a Saturday night in mid September. My wife called the day before our stay to let Anita the mansions host know we would not arrive until after 7:00p.m. She said it was not a problem but she would be leaving by 4:30 p.m so we would have to let ourselves in with the code for the front door. Our key would be in the door of our room upon our arrival. My wife and I thought this arrangement was strange but we have never stayed at a B&B before so we were not sure if this is a common practice in the B&B industry.
We arrived the next evening and had no problem finding the house, but the parking lot was somewhat confusing. It is located several buildings down the block in a dark,seedy looking area. (The lot is locked with a gate after midnight).
My wife had the code for the front door and we walked into the foyer where we were greeted by a college student dressed in a t-shirt and sweats. She said she would take us to our room and told us to follow her to the second floor. The door was locked with no key in sight. The young lady immediately left us standing at the locked door and took off to the first floor with a confused look on her face. I decided to go to the third floor while we waited and noticed the Blue rooms door was wide open. I knew something was terribly wrong because we were told that all of the rooms were booked for the night when my wife called the day before. So we dragged our belongings back to the entrance foyer and waited for the young lady to come back. About 10 minutes went by before her return, only to be told that someone else had taken our room and there was nothing that could be done about it! We could stay in the Blue room ( the cheapest room without a jacuzzi tub and the bathroom down the hall) or we could leave. I asked if they would make other arrangements at another hotel for us and we were told no. My wife asked to speak with Anita and we were spoken to as if this mess was our fault! Finally, another person showed up (no idea who she was)and told us the mix up was caused when one of the Theatre members (not employed by Brumder Mansion) decided to show guests to their room. How nice, except for the fact the room he or she gave them was the wrong room! She said she was sorry and offered us the next two nights in the room of our choice. We told her we would not be in Milwaukee for two more nights and that we only wanted the room we paid for. We were tired and upset but it was now close to 8:45p.m so we reluctantly took the Blue room for the night. We left before 7a.m because we couldn't stop thinking about how poorly this place is run.
Since our visit, we have tried to contact the owner thru email. We paid for a $150.00 room and received a $100.00 room . Someone replied to us and said an investigation was being conducted
and we would hear from them soon. Three weeks have passed, we are still waiting.
So if you enjoy total chaos and unprofessionalism when you arrive at a B&B, this is your place. Otherwise, do yourself a favor and stay somewhere else. We have stayed at the Ambassador Hotel which is down the same street(Wisconsin ave.) and enjoyed its wonderful Art Deco interior and professional staff.. No more B&Bs for us!
- Official Description (provided by the hotel):
- Brumder Mansion Bed and Breakfast is a romantic, 1910 Victorian, Arts and Crafts mansion that offers beautiful common rooms full of antiques, old world charm, and the original craftsmanship and artistic treasures that were lovingly built into this warm, relaxing place so long ago. Our five guest rooms and suites also have antiques, and each has its own personality. All have their own bathrooms, and either an electric or gas fireplace. Four suites have both a whirlpool, and a lovely marble shower. All guest accommodations have access to robes, complementary water and drinks, cookies and desserts, wine, and hair dryers, ironing boards and irons. They all have flat screen televisions, DVD players, and access to a large selection in the Brumder Mansion dvd library located on the second floor. Brumder Mansion also has a theatre in its basement area, where guests can buy a ticket and enjoy the play being presented on the Brumder stage. Check out Milwaukee Entertainment Group's website, linked on our website, for upcoming shows. The theatre area and the first floor rooms can also be rented for events, and meetings. Weddings and receptions have also taken place here. We also offer a full, delicious breakfast, with coffee or tea, made by our chef. Come and enjoy a stay in Brumder Mansion. ... more less
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- Also Known As:
- Brumder Mansion Hotel Milwaukee
- Brumder Mansion b&b