Arrived after a concert at the Bradley Center, around 11, with my 13 year old daughter. Upon check in, was told Valet service was done for the night, so I had to leave my daughter with the luggage and park in a ramp down the block, alone, and walk back. Not cool.
Finally got to bed, and about 2:15 a.m. the fire alarm goes off. We jumped out of bed, down 10 flights of stairs into the lobby. Talking with other guests who said this wasn't the first time even TODAY that the alarms had gone off and the fire department had shown up. One guest said it had been going on while she checked in. Another family who had been staying there for 2 days said this was the FOURTH time since they had checked in. Milwaukee Fire Department response time was impressive, and we were released to go back to our rooms about 1/2 hour later. We got up to our room, fire alarm strobe light in our room was still going off. And continued to flash for another 1/2 hour. Then when they figured that out, the fire alarm beeping in our room continued for another 1/2 hour. I called down to the front desk and the desk clerk said he was "working on it", so I'm not sure if it was a matter of his not having the proper knowledge to shut it off or what the deal was. I would have liked one of the managers to get out of his/her bed and come attend to this, as none of us in the hotel were getting any sleep, why should s/he? I had to be up before 7 a.m. for a 3 hour drive back home on next to zero sleep.
The next morning, I saw the manager and asked to have the Marriott rewards points put back on to our account. Not sure how long that will take, but it had best be a full refund,
On the plus side, the beds were some of the best I've slept in in any hotel. And the room/hotel was clean.
- Official Description (provided by the hotel):
- Opening May 2013. Situated in the historic Straus Building in the heart of downtown Milwaukee, the NEW Fairfield Inn & Suites invites you to relax in our comfortable guest rooms or socialize in our urban public spaces! Just steps from the critically acclaimed restaurant scene, famed Milwaukee Art Museum, BMO/Harris Bradley Center, vibrant theater district, and major corporations, this hotel is adorned with contemporary accommodations and a stylish urban warehouse lobby reminiscent of Milwaukee's yesteryear. ... more less
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- Also Known As:
- Best Western Hotel Towne
- Best Western Milwaukee
- Milwaukee Best Western