We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent restaurant service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Best Western Plus Milwaukee Airport Hotel & Conference Center
Ranked #28 of 56 Hotels in Milwaukee
Reviewed April 19, 2013

Recently I had the opportunity to visit the onsite restaurant several times during a business trip. Although my visits were weekly or bi-weekly, Dee in the lounge made me feel like I was a regular customer. She was very accommdating with special requests and remembered my preferences between visits. Her exceptional customer service made the visits great every time!

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank DentalFriends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (952)
Traveler rating
Traveler type
Time of year
Language

793 - 799 of 952 reviews

Reviewed April 17, 2013

A family event brought a large group of us into Milwaukee and we selected the Best Western Plus at the Milwaukee Airport as our 'home base'. The customer service we received exceeded any experience that we've had at any other hotel. Without going into long details, there were at least 5 individuals that we specifically noted exceeded our expectations (enough to remember their names). This hotel has set the bar very high. On my future travels into Milwaukee, I will be staying here again. This hotel is doing something right!

Room Tip: This hotel has a longer distance from the lobby to the guest rooms. When you check in, don't br...
See more room tips
  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bautchtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2013

Recently, I had to visit my hometown and my First Choice has always been Best Western. My stay was wonderful during the 4 nights. I plan on visiting Milwaukee in the near future and will stay hopefully in the same room. The rooms are reasonably priced especially for the total value you receive when you consider a free breakfast. I highly recommend this hotel.

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Don N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2013

Close to the airport. We were a later flight and the driver was on the way to pick us up when we called. Rooms clean. The angle of the TP holder in the bathroom would drive me nuts if it was in my house, but it's not. Breakfast buffet was good. Staff was very friendly. Easy to get to highway.

Room Tip: Rooms are quieter away from the pool.
See more room tips
  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 906Janet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2013

When arriving in from our flight we called for a pickup,after an hour and another call we were finally picked up. Hotel is old and needs to be refurbished. King size bed had queen size sheets.The breakfast buffet was ok but the dining room really needed a good cleaning from the floors to the windows. Needs a good facelift ! We ate in the bar area and the food was good and service was ok.

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Waverider_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2013

Absolutely wonderful property, friendly and courteous staff displayed the true meaning of hospitality with the utmost professionalism going above expectations. Food in the onsite restaurant was delicious.

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank OpenedGate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternPLUS, General Manager at Best Western Plus Milwaukee Airport Hotel & Conference Center, responded to this reviewResponded April 16, 2013

Thank you for taking the time to review our hotel. I am delighted to read you enjoyed your experience at our property. We strive daily to exceed the industry in superior customer care. Service is our mainstay but I am glad you were also able to experience the delicious fare from our mostly from scratch kitchen. Next time you return make sure you take some time to relax in our indoor pool and whirlpool under the dome in our tropical atrium. We hope to have you back again soon and thank you again for taking the time to review our hotel.

Sincerely,

Mark A. Johnson
Vice President/General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2013

We stayed at this hotel for two nights. To start we went down to the front desk and asked for towels and they said that they would bring some to us in a moment, we waited over a half hour for towels. So we headed back to the front desk and then asked again and finally the lady picked up the phone and asked them to be delivered. Then the day we checked out, we realized when we got home 7 hours away that we forgot our jacket (over $200 jacket) We called and they said they could not help us with that because the housekeeping manager was not available for the rest of the day! How is there not a record of what was found!!! This hotel does not care about its guests. I will never stay here again! They are plain rude and unorganized.

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jessica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternPLUS, General Manager at Best Western Plus Milwaukee Airport Hotel & Conference Center, responded to this reviewResponded April 16, 2013

Thank you for taking the time to review our hotel. I regret to hear it took longer than necessary to receive the towels you requested. You should never have to wait for additional amenities when requested. I have personally ensured the front desk manager has taken corrective action and used this as a training opportunity for our staff. As for the jacket you left I apologize you were not able to reach our executive housekeeper the evening you departed. For security purposes all items left in our guest rooms are promptly logged and stored in a secure location for 90 days. At that point we ask that you contact our executive housekeeper to arrange for us to get the item returned to you. The lost and found department is open seven days a week and messages can be left if someone is not available to take your call. I apologize you were not able to reach the lost and found department right away Sunday night. If you still require assistance please do not hesitate to call me directly at 414-769-2100, extension 313. Thank you again for taking the time to review our hotel.

Sincerely,

Mark A. Johnson
Vice President/General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Milwaukee hotels
0.8 mi away
Sleep Inn & Suites
Sleep Inn & Suites
#21 of 56 in Milwaukee
238 reviews
0.3 mi away
Hyatt Place Milwaukee Airport
0.2 mi away
Clarion Hotel Airport
Clarion Hotel Airport
#46 of 56 in Milwaukee
455 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Hilton Garden Inn Milwaukee Airport
1.6 mi away
Hampton Inn Milwaukee Airport
1.6 mi away
Country Inn & Suites By Carlson, Milwaukee Airport
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Milwaukee Airport Hotel & Conference Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Milwaukee Airport Hotel & Conference Center

Address: 5105 S Howell Ave, Milwaukee, WI 53207 (Formerly Best Western Plus Milwaukee Airport Hotel & Conference Ctr.)
Phone Number:
Location: United States > Wisconsin > Milwaukee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Milwaukee
#24 Romantic Hotel in Milwaukee
#25 Business Hotel in Milwaukee
Price Range: $85 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Milwaukee Airport Hotel & Conference Center 3*
Number of rooms: 139
Official Description (provided by the hotel):
In addition to an indoor pool, Best Western Plus Milwaukee Airport Hotel & Conference Center provides a whirlpool and a 24-hour fitness center. Dining options at the hotel includes Aviator Bar & Grill. Aviator Bar and Grille - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Room service (during limited hours) is available. Guests can enjoy a complimentary breakfast each morning from 6am-10am and early travelers have a quick and easy Grab & Go breakfast option. An Airline arrivals and departures monitor is located in the main lobby and on site wired and wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 12,000 square feet (1115 square meters) include a conference center. This family-friendly hotel also offers an arcade/game room, multilingual staff, and gift shops. A round trip airport shuttle is complimentary to guests (available 24 hours). Onsite self parking is complimentary. Best Western Plus Milwaukee Airport Hotel & Conference Ctr is a smoke-free property. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Best Western, Expedia, Hotels.com, Booking.com, Travelocity, Priceline, Orbitz, Hotwire, getaroom.com and HotelQuickly so you can book your Best Western Plus Milwaukee Airport Hotel & Conference Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Milwaukee Airport Hotel Milwaukee
Best Western Plus Milwaukee Airport Hotel And Conference Center
Best Western Airport Hotel
Best Western Milwaukee
Milwaukee Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing