I have never experienced such exceptional customer service before in a hotel, and that includes stays in a couple of five star locations abroad. From the moment I walked in I felt like people were looking out for me. Getting me an elevator, helping me make sure the reward points were correct, but Trinity was just amazing. After she helped us with our internet question, she asked if we'd seen the fireplace, walked us around the library, was obviously very excited about helping the guests experience the beauty of the hotel.
For some side information, the books were donated by the bookstore that used to occupy the space but is now on the street behind the hotel. Some of the wall art to the right, when you walk in, is also made of donated books. It was just beautiful.
I loved the old buildings out the window and took a lot of architecture pictures. Downtown Milwaukee has great old architecture. Not just new glass and steel modern boxes.
The room was comfortable, the bathroom good sized. We wanted for nothing. Thank you for a great stay!
- Official Description (provided by the hotel):
- Milwaukee Marriott Downtown is a brand new full-service hotel that offers the epitome of luxury and convenience to make it one of the top hotels in downtown Milwaukee. Ideally located in the heart of East Town, this hotel offers easy access to Milwaukee’s top destinations including the shores of Lake Michigan, Pabst Theater, Cathedral Square Park, the Summerfest grounds, and the famed Milwaukee River Walk. This luxurious downtown Milwaukee hotel offers modern amenities including high-speed wireless internet, an indoor pool, a 24-hour fitness center, and flexible wedding, special event, and meeting facilities equipped with state-of-the-art lighting and audio equipment. Guests love to stop by Millioke Meat. Cheese. Beer. where they will enjoy a delicious menu of Midwestern cuisine paired with a wide selection of craft beer and wine. Guest rooms are highlighted by luxury bedding, HD TVs with premium cable, and stylish design. Choose the Milwaukee Marriott Downtown and discover a Milwaukee, WI hotel destination that provides incomparable service and unprecedented style. ... more less
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