We followed the construction of The Brewhouse Inn and Suites on Facebook and were intrigued. On our visit to Milwaukee we narrowed our selection of Hotel down to The Pfister and The Brewhouse and ended up choosing the Brewhouse.
We loved the whole concept and believe that this could be an exciting trend. It comes down to this. If you like the History of Beer and like reclaimed industrial areas then this is a special place. The rooms are clean and very cool. They have a Steam punk theme. The Kettles on the 2nd floor are a great touch and we enjoyed the Beer commercials that were playing. The Bar/restaurant next door had Very good food and cold beer. They even have a very nice outdoor section. We really enjoyed it and the portions were big. It is pretty neat to have a PBR at the former Pabst brewery.
Bea the breakfast attendant was great, She was very friendly and seemed interested in our trip.
Areas that need IMPROVEMENT include, Customer service, it is almost non existent. Room #304 should not be given out when the bar/restaurant is open. The noise is unbearable. We were upgraded after being assured that the noise was a Saturday night only type of thing. They forgot about Sunday Night Football. As I stated we were upgraded to a very nice room but had to move our own bags. Valet parking worked well but was expensive, $26 a night. When we were checking out I came down for 2 cups of coffee and asked the front desk if he could send up a cart. I had 2 hot cups of coffee in my hand and did not think that asking for a cart was a major request. The Clerk first said, You need your car?, No I need a cart , I replied. He says well their is one right there, use that one. I explained that I have 2 cups of coffee in my hands. He pushed it to the elevator for me. My job was to get it out of the elevator and down the hallway. You can do better. This is a Hotel. not a condo community. Milwaukee is becoming a little more of a tourist stop these days, Stop being so surprised that people actually want to visit your city and not just a business stop over or in for a game. Overall the Hotel was a cool experience, if the customer service was better we would consider staying there again, but at this point we have seen it and would most likely stay downtown closer to the action and with better customer service. They did compensate us for our noisy room.
- Official Description (provided by the hotel):
- Extended stay, all-suite boutique hotel transformed from the original Pabst Brewing Company Brewhouse. Located on the west side of downtown Milwaukee, the Brewhouse Inn & Suites harkens back to a bygone era in the city's brewing history. While retaining many of the unique features of the famous 1877 cream city brick Pabst brewhouse, including the dramatic five story skylit atrium with original brew kettles and stained glass window depicting King Gambrinus (patron saint of brewing), the hotel has added the superior service, tasteful amenities, and latest technology the discriminating traveler has come to expect. The ninety oversized rooms, all of them suites with large windows, exposed beams, and brick walls, are decorated in a stylish, neo-victorian, steampunk decor. Eclectic, yet so comfortable, all suites are equipped with full kitchen facilities, cable television with high definition flat screen lcd tv's, custom designed work desks with convenient power outlets, free hard wired and wireless internet access, and include complimentary breakfast. With a business center, fitness room, laundry facilities, valet parking, and gift shop, The Brewhouse Inn & Suites offers both the extended stay and overnight guest everything they require to make their stay relaxing and productive. Eight miles from Mitchell Field, and less than one mile from the Wisconsin Center, the Bradley Center, and Marquette University, The Brewhouse is convenient to all downtown attractions and businesses. ... more less
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