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Reviews (1,463)
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Reviewed September 19, 2017

When you enter this incredibly beautiful hotel, which used to be a banking institution I believe, you'll be amazed at the period architecture. They have kept up every detail including the floor tiles, staircase and atrium.

Upon arrival from a very early morning flight from Toronto, a manager by the name of Adam greeted us, took our bags and even checked us in.

All through the weekend we got to know the front desk staff and another star manager named Clint. The hospitality shown to my husband and I was unlike anything we had experienced before. Each and every staff member greeted us with a smile, and a well wish for the day. They all went above and beyond any expectations that we could have for a weekend hotel stay. I cannot think of any other time that a hotel allowed us to check-in early (10 A.M. on Friday) and check-out late (5 P.M. Sunday) without any hassle or additional fees.

As well, the great personalities of the staff and drive to provide a positive experience for their guests is apparent. Everybody always had a smile on their face and truly appeared to be enjoying their respective duties.

The room were clean and beds were comfortable. What more could you want?

We will definitely be staying at this hotel again for any future visits to Milwaukee.

  • Stayed: September 2017, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Colleen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris A, Guest Relations Manager at Hilton Garden Inn Milwaukee Downtown, responded to this reviewResponded September 26, 2017

Hello Colleen L,

Thank you for taking a moment to share your experience! We take a lot pride in our beautiful hotel and between our managers and our front desk staff, I'm glad to hear you felt just that! Thank you again for choosing us and We look forward to welcoming you back to our hotel in the future!
At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Sincerely,

Kris Anton
Guest Experience Ambassador
Hilton Garden Inn Milwaukee Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2017

Always a very solid experience. Location convenient to third ward. Ample parking across the street. Secure location. Staff are always polite and eager to please. Setting is in a rehab building which is a nice change of pace from the sterile motor lodge experience of many hotels in the area.

  • Stayed: September 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank sshayashi2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris A, Guest Relations Manager at Hilton Garden Inn Milwaukee Downtown, responded to this reviewResponded September 26, 2017

Hello sshayashi2

Thank you for taking a moment to share your experience! We take a lot pride in our beautiful hotel, I'm glad to hear you felt just that! Thank you again for choosing us and We look forward to welcoming you back to our hotel in the future!
At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Sincerely,

Kris Anton
Guest Experience Ambassador
Hilton Garden Inn Milwaukee Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2017

Highest possible rating! This hotel is in the heart of the downtown, close to everything, free shuttle, amazing rooms, great architecture, friendly employees. Very close to public market, Lakefront Brewery, river, everything.

  • Stayed: September 2017, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank elizabethn734
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris A, Guest Relations Manager at Hilton Garden Inn Milwaukee Downtown, responded to this reviewResponded September 26, 2017

Hello elizabethn734,

Thank you for taking a moment to share your experience! We take a lot pride in our beautiful hotel, I'm glad to hear you felt just that! Thank you again for choosing us and We look forward to welcoming you back to our hotel in the future!
At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Sincerely,

Kris Anton
Guest Experience Ambassador
Hilton Garden Inn Milwaukee Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2017

Recently I was in Milwaukee for my nephews wedding. I am glad this was our hotel pick. We arrived early before our check-in time and were accommodated immediately which was great cause we had to get dressed. We were greeted by Abdul the parking valet who was so attentive and treated us like we were his very own family especially my elder Aunt. Great start! We then were greeted by Virgie who just extended the home felt hospitality and helped us get established in the room. If you get a chance to stay here these two alone are worth the trip and stay. I also was given a quick tour of this historic bank which is now the hotel. Boy they don't make buildings like this anymore. Bring your camera!

Room Tip: The first floor has the bank vaults and they are a must see.
  • Stayed: September 2017, traveled with family
    • Value
    • Cleanliness
    • Service
Thank morticiapeanut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris A, Guest Relations Manager at Hilton Garden Inn Milwaukee Downtown, responded to this reviewResponded September 26, 2017

Hello morticiapeanut,

Thank you for taking a moment to share your experience! We take a lot pride in our beautiful hotel, I'm glad to hear you felt just that! We are very fortunate to have someone of the likes of Virgie and Abdul. When it comes to their leadership and passion, they have no equal. Thank you again for the nice comments and I will be sure to pass them on!! We look forward to welcoming you back to our hotel in the future!
At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Sincerely,

Kris Anton
Guest Experience Ambassador
Hilton Garden Inn Milwaukee Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2017

The reviewer who said the building is dirty was all wrong. Everything is clean and well kept. This is an amazing *historic* building, Virgie, the head of housekeeping, filled us in on the fascinating details of this building. I think they should change her title to Hotel Ambassador. She is passionate about the hotel and its history. When you have a person like this as the head of housekeeping....WOW! I so appreciate the time she took with us. Her positive attitude and work ethic obviously affects everyone around her (staff and gusts alike). Thank you Virgie for being the icing on the cake!

  • Stayed: September 2017, traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank Yummy_Mummy117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris A, Guest Relations Manager at Hilton Garden Inn Milwaukee Downtown, responded to this reviewResponded September 26, 2017

Hello Yummy_Mummy117,

Thank you for taking a moment to share your experience! We take a lot pride in our beautiful hotel, I'm glad to hear you felt just that! We are very fortunate to have someone of the likes of Virgie. When it comes to her leadership and passion, she has no equal. Thank you again for the nice comments and I will be sure to pass them on to her!! We look forward to welcoming you back to our hotel in the future!
At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

Sincerely,

Kris Anton
Guest Experience Ambassador
Hilton Garden Inn Milwaukee Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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