First time at HGI Milwaukee. Hilton HHonors Diamond for ten years. First assigned room was an interior room with windows separating it from a fully lit, unlocked room (ironically named the "Loyalty Room." A good night's sleep is a huge priority for me, so not knowing who would be going in and out of the adjacent room and at what hours, I asked to be moved. My new room initially seemed better although on the first floor which I hate at any property. At 6:15 a.m., I was awoken by loud noises, banging, and a truck engine. Literally a few feet outside my window is a garbage truck lifting and dumping garbage dumpsters. (see photos)
Other gripes, at breakfast, I had to ask for silverware...despite being told my food would be brought to me, I ended up walking back to cooking area to get my omelet. During breakfast, employee was vacuuming floor and luggage carts immediately next to breakfast area. At zipout check, called twice letting the phone ring more than a dozen times each. Dreading a long line, I headed to the front desk to check out the old fashioned way. Only one staffer at the front desk...who was on the phone!
Will never return to this HGI property.
- Official Description (provided by the hotel):
- Exploring downtown Milwaukee is easy when you stay at the Hilton Garden Inn Milwaukee Downtown. Right in the heart of the city, everything is nearby this hotel, situated in the historic Landmark Building. One of the closest hotels to Summerfest Grounds & the Marcus Amphitheater, This hotel is also near the U.S. Cellular Arena and Frontier Airlines Convention Center. Milwaukee Art Museum, Lakeshore State Park at the Lake Michigan Lakefront are also within minutes from the hotel. Plan your next event at our hotel. Our beautiful decor creates the perfect setting for any special event, weddings and meetings. Complimentary internet is included with all stays and an onsite restaurant provides convenience when lodging with us. ... more less
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