I made an appointment for a massage and they made me wait 20 minutes. I've never had to wait so long for a massage appointment. On top of that, she shorted my time by a few minutes. She should have maybe given me an extra 5 minutes or something for making me wait. The massage itself wasn't that great. It was just ok. She didn't focus on the areas I asked her to and was not very complete. There are many other great massage therapists out there, don't waste your money at the Knick. My experience sucked!