Had a meeting in downtown Milwaukee but stayed at the Courtyard out by the airport. Retrieved my bags and called hotel for a driver to pick me up. I was informed it would be a couple of hours but to go to a local transportation service and they would take me to the hotel at no charge. The person at the local transportation company was a total jerk. I asked how long before the next van and she said maybe 30 or 60 minutes not really sure. Caught a cab for 10 dollars and at the hotel in about four minutes. I was steaming.
Went to the front desk. The person already had my room key ready with water and a snack. I told her about the local transportation company and she said that she would pay for the cab ride and offered my a free drink in the bar.
The speed of her actions and her attitude really disfused the situation. Declined the cab ride. It was not the hotel's fault. You could tell she was intent on correcting the situation.
This is GREAT Service...stay again...you bet...upon check out the same person was there and asked all of the questions...sleep well, etc, etc...seemed sincere and told me that they were checking with the transportation company on why it was taking so long....
- Official Description (provided by the hotel):
- The new state-of-the-art lobby at the Courtyard by Marriott Milwaukee Airport provides greater flexibility and choices for our guests. At the center of it all is The Bistro, your destination for a great Starbucks beverage, breakfast, or drinks and dinner during the evening. You'll also enjoy inviting, flexible spaces where you can work or relax, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard technology. Plus, our well-equipped fitness center, indoor pool and whirlpool will help you stay refreshed and energized. The Courtyard by Marriott Milwaukee Airport is centrally located to the Harley Davidson museum, Miller Park, Summerfest Grounds, and the Milwaukee Art Museum. We are also near many corporate offices including Caterpillar, Rockwell Automation, Johnson Controls, Krones and many others. Whether traveling for business or pleasure, your stay at the Courtyard by Marriott Milwaukee Airport is sure to exceed all of your expectations! ... more less
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