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Ambassador Hotel
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Reviewed July 12, 2011

We came here for Summerfest and given the other downtown hotels closer to the Summerfest grounds charged for parking and did not have free shuttles, this turned out to be a gem of a hotel. Nice remodel job and the neighborhood isn't too bad. Two nice breakfast places close by (Ruby G's and Broken Yolk) within walking distance. Overall great experience

  • Stayed: July 2011, traveled as a couple
    • Value
    • Sleep Quality
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Thank Tony357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2011

I really wanted to give the Ambassador a better review. It's an older hotel that's been nicely renovated. Our room was generally comfortable, except for the small bathroom with a mini toilet. (Munchkins would sit on that toilet and exclaim, "Holy cow, that's a tiny toilet!" The art deco touches are nice, as are the old-style elevator doors that you must pull open once the elevator arrives on your floor. If I was evaluating the room and hotel and not the service, this would be a four-star review.

But, it's impossible to review this hotel with commenting on the service. It felt as if a great hotel was handed to a bunch of amateurs to run the place. The front desk staff and people in the Envoy Lounge were not terribly attentive and seemed a bit unhappy to be working on the holiday weekend we visited.

But the really disappointing thing was the housekeeping staff; it's not the room wasn't clean--it was well maintained--but they were quite rude. Our first morning, they knocked on our door at 9:12 am, which seemed awfully early to be disturbing guests. Admittedly, we forgot to put the "Do Not Disturb" sign out, but that still seems very early. When we told them the room was occupied, they left--but returned 14 minutes later and knocked again! This time we opened the door and asked them to return later, and we got a lecture on using the "Do Not Disturb" sign. The next morning we left our room and were glared at by the housekeeper as we strolled down the hall. And the morning after that, the same housekeeper saw us walking down the hall to breakfast and yelled down the hall, "Are you checking out?" The experience of being watched by the housekeeping staff so they could pounce in our room was just a bit creepy.

This place has promise, and I probably would consider staying here again, but I felt the staff didn't live up to the promise of the wonderful, stylish building.

  • Stayed: July 2011, traveled as a couple
    • Value
    • Sleep Quality
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Thank augieray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AHAdministration, Manager at Ambassador Hotel, responded to this reviewResponded July 12, 2011

Thank you for taking the time to write your review with a truly objective approach. Please know that we take all customer reviews (both good and not so favorable) very seriously and give each of them individual attention. Your experience has been shared with our staff and is being used as a training tool for both employees and management. The experience that you shared is a great example of how each employee's interaction with our guests can effect the guest's experience in a much larger way than they realize. We truly hope that you consider staying with us again and are confident that you will be impressed with the level of service our staff provides.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2011

This was our third time here. Much of what I liked was still enjoyable: the decor, clean spacious room (king deluxe) with great lighting, darkening curtains and great ac for a comfortable sleep, lounge with interesting cocktails.

We also had breakfast at the restaurant the day we left and had a time problem. Service was very slow, we were told there was a "back-up" in the kitchen. (There were quite a few empty tables.)

This time the location and shuttle was more of a problem, I am sure because it was a busy weekend. We called for pickup at the train station and were told the shuttle would be there in ten or fifteen minutes. After 40 minutes and no shuttle, we took a taxi. I didn't expect them to drop everything to pick us up but if I would have know the wait time I would have happily taken a taxi right away. (It was only $8.) When we checked in they gave us the shuttle schedule. Unfortunately sometimes that was followed and sometimes it was not. (The #30 bus across the street runs along Wisconsin and we did take that one day. The fare is $2.25) On two other occasions we ended up taking a taxi when the wait time exceeded what we were expecting. (Again, not a huge deal but a bit frustrating.) Unfortunately there really isn't anywhere to walk from the hotel other than a 24 hour diner. Next time we will stay somewhere closer to downtown where I think getting around would be easier and maybe a bit less expensive.

  • Stayed: July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank kmjohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jjossart, Manager at Ambassador Hotel, responded to this reviewResponded July 7, 2011

We appreciate you visiting us at the Ambassador for your third time. Our apologies for the shuttle service not meeting your expectations on your most recent visit with us. As you can imagine, the festival season is our busiest time of the year not only for the hotel but our complimentary shuttle service. Our shuttles run constantly throughout the day and depending on traffic congestion and road closures to accommodate the pedestrian traffic on the lake front, the shuttle can be unexpectedly delayed. We would love to have you back for a fourth visit and please feel free to contact me directly and I will see to it that you will once again find yourself having a “Great Stay” and “Great Experiece”!

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Reviewed July 1, 2011

We were actually given a card key and entered an occupied room. The guest was not in his room, but I'm quite sure that if he knew that we were in there, he would not have been happy. When we told the gentleman behind the service desk that the room was occupied, he was not surprised nor apologetic. He acted like it was an every day occurrence. Is it? How safe are my belongings? How safe am I? At check out the next day, the lady behind the service desk couldn't explain my bill to me. Really? Are these employees trained? After many excuses why I couldn't talk to the manager, I finally get to speak to the reservations manager 10 hours later. Too late!

Stayed: June 2011, traveled with friends
Thank coghlind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AHAdministration, Manager at Ambassador Hotel, responded to this reviewResponded July 6, 2011

The safety and security of our guests is a top priority to the Ambassador. We go through great lengths and expense to ensure that we do all we can to ensure the safety and security of our guests. Our staff is trained extensively and also attends numerous ongoing training sessions on all topics related to their respective jobs. Please note that management was not made aware of this situation or given the opportunity to resolve the problem.

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Reviewed June 19, 2011

Stayed here recently for 2 nights, we were originally booked at the sister hotel Ambassador Inn but transferred across the road. The reception and ground floor have been impressively renovated in an art deco style. Our room was a generous size and the bathroom was OK, though having the wash hand basin in the room seemed a bit odd. The bed was comfy and we asked for and were given, a quiet room at the back.

They have an excellent shuttle bus service, the drivers are more like tour guides they are so helpful and informative. Our deal didn't include breakfast but it was possible to buy vouchers for $7.95 which was very good value, the breakfasts were cooked to order and tasty.

The only thing that we weren't very impressed with and let them down was that the towels had seen better days - they were more grey than white and very frayed. The bedding, although clean had also seen better days.

We would still stay there again however if the price was right.

Room Tip: Use the shuttle bus, the drivers are excellent.
  • Stayed: June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank pandmg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jjossart, Manager at Ambassador Hotel, responded to this reviewResponded July 7, 2011

Thank you for taking the time to share your experience. We are delighted you enjoyed your time at the Ambassador Hotel. Thank you also for sharing your experience with the breakfast vouchers and our Shuttle Service. Our drivers are true Ambassadors and strive to exceed your expectations. We look forward to your return to Milwaukee and the Ambassador Hotel!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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