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“Staff needs to pay attention”

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Hilton Milwaukee City Center
Ranked #12 of 56 Hotels in Milwaukee
Certificate of Excellence
Orlando, Florida
Level 5 Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Staff needs to pay attention”
Reviewed May 9, 2013

My husband and I stayed at the Hilton May 5-9. We've stayed there many times before but this time we noticed a complete lack of attention to our concerns. For example:

Our lock box stopped working. Had to call twice to get someone to bring batteries. Batteries didn't do it so they were going to replace the front of it the next morning. Never did.

Called twice about our toilet leaking. They apparently don't care if your toilet leaks - no one came to fix it.

Mold issue in the shower - not good.

We did enjoy the two restaurants in the building and the bellmen were always helpful. It is a beautiful old hotel but needs some TLC and general maintenance.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank 15degrees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrandonDrusch, Manager at Hilton Milwaukee City Center, responded to this review, June 20, 2013
Dear 15degrees: Thank you for staying with us on your May visit to Milwaukee! I want to apologize for the challenges that you encountered in your guest room. I have shared your comments with our Management team to ensure that these types of concerns no longer occur. I am happy to hear that you did enjoy the dining options as well as the interactions with our Front Service Team. I look forward to having you back as a guest in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (295)
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English first
United States
1 review
Reviewed May 9, 2013

My daughter and I have stayed in this hotel twice. It is very beautiful and the accommodations are very nice. The location is so convenient for downtown activities. She is 8 and loves the fancy decor of the lobby and the quality of the room service. The staff is incredibly thoughtful and helpful.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Laura N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Level 6 Contributor
196 reviews
163 hotel reviews
common_n_hotel_reviews_1bd8 305 helpful votes
Reviewed May 8, 2013

I stayed at the Hilton in downtown Milwaukee based on the recommendation of my business host, who said it was something to be experienced. It was wonderful. I did not expect the old-style decor and basic grandeur of the lobby and was concerned because I have had many disappointing experiences at hotels with stunning lobbies. The women at check-in were helpful not only in making sure I got a room that met my needs but in orienting me within the city, giving me good guidance about how to get around without a car. I needed help with directions and a restaurant recommendation and other front desk and bell staff were impeccably helpful whenever I needed them.

The room I was given was on a high floor with a great view of the city. Some people have commented about the rooms at this hotel being small; my room was good sized, and large enough for me to exercise in the morning. I heard no noise from the hallways and got a great night's sleep.

I did not use any of the hotel's food or other facilities so my comments and ratings are limited to the room itself and the staff I interacted with, but based on these, I'd definitely return to this hotel when I return to Milwaukee.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank fenwayman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 6 Contributor
101 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed May 6, 2013

Stayed here one night for work and thought the location was great as was the service and rooms. I am diamond member and I walked by the lounge which looked nice and looking forward to my next visit. Nice decor, good size room and bathroom.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Catherine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davison, Michigan
Level 4 Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 6, 2013

This is a nice hotel in a good location. Very clean and the staff was great. It has a very nice restaurant, sports bar/restaurant, and Starbucks. The beer cheddar soup in the sports bar is great! My only complaint would be that the rates are a little high.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathy2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 4, 2013

Very nice hotel, great staff, clean, very beautiful building. The only thing lacking is a pool since the waterpark shut down. Very comfortable bed and good conveniences in the hotel. Great downtown location. I would definitely stay here again!

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level 4 Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 1, 2013

Lets first start by saying the location near the amtrack station is great and that's about it!!! When we check in they said they only had double and queen beds because they were sold out. i do feel they did that because we purchased through priceline. Also the front desk wasn't that Welcoming! Biggest complaint....how loud the cleaning staff is in the mornings. It's 8 am and they are knocking on people's doors like there is no one else sleeping. It happened each morning I felt like opening my door and screaming at them. They would sing and make noise with their carts....I have never experience that amount of noise from a cleaning staff!!! Next issue the bathroom. I am 5 feet so I'm very tiny and petite but omg that bathroom was even too small for me. When you are in the toilet you can close the door. It's a disgrace for the Hilton do have a bathroom like this. The rooms are definitely not worth the price. Also the concierge didn't know anything. We would ask different questions about bus schedules etc and they had no clue. Very unprofessional environment with young clueless staff. FYI I'm not a hater on young people because I'm in my 20s too but damn these people need some manners and knowledge! And a new pet peeve I have been experiencing hotels are not leaving a do not disturb sign in the rooms.... Come on hotels that should be a basic !!

Room Tip: Stay away from the street side gets loud in the mornings!
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gcm1106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrandonDrusch, Manager at Hilton Milwaukee City Center, responded to this review, May 3, 2013
Thank you for the details of your review. We greatly appreciate you taking the time to share your thoughts about your experience with us. I have shared your concerns with the respective managers regarding the noise in the hallways as well as the challenges encountered upon arrival. We are disappointed that your experience did not meet our expectation of service and hope that you will consider staying with us again on a future visit to Milwaukee.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Milwaukee City Center

Property: Hilton Milwaukee City Center
Address: 509 W Wisconsin Ave, Milwaukee, WI 53203-2001 (Formerly Hilton Milwaukee City Center)
Phone Number:
Location: United States > Wisconsin > Milwaukee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Milwaukee
#7 Family Hotel in Milwaukee
#8 Business Hotel in Milwaukee
#8 Romantic Hotel in Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Milwaukee City Center 4*
Number of rooms: 729
Official Description (provided by the hotel):
This elegant, historic hotel is a landmark in downtown Milwaukee. Recently renovated guest rooms and suites provide modern comforts. The hotel is connected by skywalk to the Wisconsin Center and is in the middle of thriving downtown shopping, eating and theater areas. All of Milwaukee's great attractions are minutes away including Miller Park, BMO Harris Bradley Center, Milwaukee Art Museum, Harley Davidson Museum and Discovery World. ... more   less 
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Also Known As:
Hilton Milwaukee City Hotel Milwaukee
Hilton Hotel Milwaukee City Center
Milwaukee Hilton

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