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“Service with a capital S”

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Hilton Milwaukee City Center
Ranked #13 of 56 Hotels in Milwaukee
Certificate of Excellence
Kenosha, Wisconsin, USA
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Service with a capital S”
Reviewed October 27, 2012

I recently attended a conference for the Midwest Association of Financial Aid Administrators at the Hilton Milwaukee City Center. The meeting rooms were exquisite, clean and comfortable. The food was prepared and presented perfectly. But more importantly, from the parking garage, to the conscierge, to the wait staff, to the engineers, to the cleaning staff, I did not meet one without a smile and a kind word and a very helpful nature. They handled this large conference as if it were a Sunday gathering of family. The hotel is to be commended for their hiring practices and training. Bravo!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Kenoshacampers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,022 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (290)
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English first
Grand Rapids, Michigan
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 25, 2012

Stayed here while attending a conference in the convention center next door...location was my deciding factor in staying there but it was a nice hotel. It wasn't especially close to a lot of the restaurants or bars we walked to in the evenings but nothing felt like a terribly long distance.

There is a lot of old charm from the historic hotel, but some of the common areas/conference spaces looked more dated and drab than remodeled to look like elegant old spaces.

The rooms are small but comfortable...don't upgrade your room to a higher floor for a view, there isn't all that much to look at and the limited number of elevators get busy very quick, especially during conference/convention breaks, so you can be left waiting for an elevator car for a while.

The Miller Time Pub and Chop House pub/restaurants are convenient and had a great selection of food and drinks.

Room Tip: Don't upgrade your room to a higher floor for a view, there isn't all that much to look at a...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank WMICHBEN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland,USA
Level Contributor
90 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 24, 2012 via mobile

Stayed at the Hilton for a conference. The lobby is very nice and has lots of Art Deco elements. The check in clerk must have had a long day because I was asked for identification and credit card without any greeting, otherwise the staff was very friendly. Room was small and clean, bathroom very small. The microwave was greasy and terrible out of place in the room. All in all a average experience. The miller pub is worth checking out, burgers are good and priced reasonable.

  • Stayed October 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mid-atlantic-usa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMilwaukee, Manager at Hilton Milwaukee City Center, responded to this review, November 26, 2012
Dear Guest,

Thank you for choosing to be our recent guest on your travels from Maryland! Please accept my sincere apologies for your reception to the Hilton Milwaukee. There is no excuse for the way that your arrival was handled. We understand that travel is not as convenient as it used to be; and we aim to provide a warm and sincere greeting from our hotel to you as guest! I am also sorry to hear of the cleanliness issues you faced in our guest room in regards to the size and cleanliness.

Your experience is not typical of the Hilton Milwaukee and I want to assure you that your comments have been heard and addressed by our team!

I look forward to your return to ensure we provide the service that both our hotel and you as our guest expect of the Hilton Milwaukee!


Jacob Ruck
Manager at the Hilton Milwaukee
jacobruck@hiltonmilwaukee.com
414.390.8390
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oshkosh, Wisconsin
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 23, 2012

We were tired, we were stressed from travel and we needed to be treated kindly. The staff at the Hilton in downtown Milwaukee seemed to somehow sense all of this. The staff was, each to a person, kind to us and went beyond what would be considered "normal" good service. Both my husband and I left feeling special! That little extra bit went so far. So, thank you to the staff, all of you. This review is the best way I can think of to give back. Oh, and the next time stay, a "goodie bag"!

Room Tip: Upstairs, close to elevator.
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  • Stayed July 2012, traveled as a couple
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Helpful?
1 Thank september23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin Z, Manager at Hilton Milwaukee City Center, responded to this review, October 27, 2012
Dear september23,

Thank you. Thank you so much. Anybody who travels knows how exhausting a trip can be, and how often times the "check-in" process anywhere is the last thing one needs after a long day of travel. With that in mind, I'm so very happy we were able to make that process not only painless for you and your husband, but a memorable, positive one at that.

This is the kind of experience we seek to achieve with all of our guests - and you are spot on with a TripAdvisor review being the best way you can give back to us as a property, by sharing your experience with prospective guests.

Thank you so much again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas, United States
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 18, 2012

Me and my mother stayed here while visiting Milwaukee; we loved the hotel! It was very clean and the staff was very nice. Check-in and check-out was breeze and the fact that the hotel has a garage with direct access to the hotel made us feel safer. The location of the hotel made it easy for us to get to all the places we wanted to go and the restaurants inside the hotel were great too. Bottom line, if you are looking at hotels in the area, check out the Hilton City Center. We got a fantastic deal on Priceline!

Room Tip: We had a corner room, so it was more spacious than an average room!
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  • Stayed October 2012, traveled with family
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Helpful?
Thank Chelsie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin Z, Manager at Hilton Milwaukee City Center, responded to this review, October 27, 2012
Hi Chelsie!

Wow! Thank you so much for your great review! I'm so happy to hear that both you and your mother both had a positive experience in our hotel and our city. One of the greatest things about Milwaukee is how it hits that sweet spot between small and big cities, and that makes it, as you said, "very easy...to get to all the places you wanted to go."

We're also happy that you had a chance to experience some of our own dining options.

We hope we have the chance to see both of you again in the near future!
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Fort Worth, Texas
1 review
Reviewed October 15, 2012

Love, Love, Love this hotel! The staff are amazing! Our conference was here this year as well as back in 2009. Victor, one of the servers in the ballroom meal area was super helpful. I remembered him and saw him again this year! Everyone was helpful from concierge staff, the doormen, registration desk, housekeeping...Staff didn't seem to mind when we inadvertently had a flash mob in the lobby singing the theme to Laverne & Shirley. Next time I'm in Milwaukee, I'll definitely be staying at the Hilton!

Room Tip: Loved my corner room with double beds! Huge! Bathroom was super nice!
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  • Stayed October 2012, traveled on business
    • Value
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    • Cleanliness
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Helpful?
Thank ilikephysics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin Z, Manager at Hilton Milwaukee City Center, responded to this review, October 16, 2012
Hi ilikephysics,

Thanks for taking the time to share your experiences here on TripAdvisor. It was a real pleasure for the entirety of the hotel to host the Higher Ed Web conference this year, and we're thrilled to hear all of the great feedback that attendees like yourself have shared with the hotel staff.

For the record, the Laverne & Shirley flash mob was fantastic, and quintessentially Milwaukee. We're very proud of our city and our hotel, as they really do go hand-in-hand.

Happy to hear that you'll be staying with us next time you make your way to Milwaukee, and we look forward to having you!

Thanks again,

Dustin Zick
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DeKalb, IL
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 15, 2012

I stayed here for a conference for four days in October It's an older, historical hotel ... very clean and well maintained. Friendly staff. Convenient to get to the Frontier Airlines Center across the skywalk. Nice location not far from all kinds of bars and restaurants. Convenient parking right next door. I would stay here again.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JOBrien1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin Z, Manager at Hilton Milwaukee City Center, responded to this review, October 27, 2012
Hi JOBrien1111,

Thanks for taking the time to review us on TripAdvisor. We're happy to hear that your experience was exactly on par with that of the other guests who were in for your conference, and most importantly on par with the experience that we seek out to achieve for all of our guests.

Should you visit our city in the future be it for business or pleasure, we'd love to have you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Milwaukee City Center

Property: Hilton Milwaukee City Center
Address: 509 W Wisconsin Ave, Milwaukee, WI 53203-2001 (Formerly Hilton Milwaukee City Center)
Phone Number:
Location: United States > Wisconsin > Milwaukee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Milwaukee
#7 Family Hotel in Milwaukee
#8 Romantic Hotel in Milwaukee
#8 Business Hotel in Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Milwaukee City Center 4*
Number of rooms: 729
Official Description (provided by the hotel):
This elegant, historic hotel is a landmark in downtown Milwaukee. Recently renovated guest rooms and suites provide modern comforts. The hotel is connected by skywalk to the Wisconsin Center and is in the middle of thriving downtown shopping, eating and theater areas. All of Milwaukee's great attractions are minutes away including Miller Park, BMO Harris Bradley Center, Milwaukee Art Museum, Harley Davidson Museum and Discovery World. ... more   less 
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Also Known As:
Hilton Milwaukee City Hotel Milwaukee
Hilton Hotel Milwaukee City Center
Milwaukee Hilton

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