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“Hotel great service no fans in bathroom”

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Holiday Inn Milwaukee Riverfront
Ranked #17 of 56 Hotels in Milwaukee
Certificate of Excellence
Rochester, United States
1 review
“Hotel great service no fans in bathroom”
Reviewed September 27, 2013

Beds comfortable, friendly staff, restaurant in pretty setting, variety of food but cooked poorly, butter with bread tasted terrible. Beds very comfortable, bathroom clean but no fans and poor circulation.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sande N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, October 2, 2013
Thank you for your comments.....all of them assist us to be a better hotel and restaurant facility!

We are proud of our staff, our Hotel's unique setting, and our signature restaurant, The Anchorage. But the efforts of a friendly staff, a comfortable and clean room, and a river-side setting are lost if something as simple as butter for toast was not done properly. I will look into this.

I trust that this isolated issue will not deter you from visiting us again!

-- Michael Dietrich, G.M.
Hilton Milwaukee River & The Anchorage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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665 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (136)
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English first
Gainesville, FL, United States
1 review
Reviewed September 27, 2013

As I approached the hotel, the first thing I saw was the yellow warning curbing had been repainted recently, with overspray on the sidewalk. 5 minutes on hold to announce I was arriving a day early and three people to deal with it: unacceptable. Mattress barely acceptable. Ice machine reported not working; not fixed although I was there Thursday thru Monday. Had to go to another floor for ice. Glasses stayed in hallway for two days at a time.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Donald K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, October 7, 2013
Thank you for your comments, as they assist us in current and future enhancement projects, as well as maintaining high levels of customer service.

We are aware of items that are currently pending, such as finishing the warning paint on newly repaired curbs and front patio areas, as well as a soon-to-be repaired ice machine as we are awaiting replacement parts from the manufacturer. These are all physical items in our control that are currently being addressed. We apologize for any inconvenience.

Our bedding, however, is new, an element of the "Hilton Serenity Collection", and was part of a guestroom enhancement project that also included new flat-screen TVs, in-room safes, and new corridor carpeting and wallpaper.

I will address the side issues of customer service in regards to our phone operators and room service, as was noted in your comments.

The Hilton Milwaukee River and our noted restaurant, The Anchorage is very proud of our unique facility, our recent improvement projects, and our staff members, and look forward to continuing to provide top-level service to our guests.

We hope to welcome you back soon!

-- Michael Dietrich
General Manager
Hilton Milwaukee River & The Anchorage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redford, United States
1 review
Reviewed September 27, 2013

I was in town for a wedding so this hotel was 1 of 2 that had blocks of rooms for the out of town guests and I made the right choice. The Hilton was a clean friendly place to stay the staff was exceptional.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Eric F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, October 1, 2013
Thanks for your comments!

Of course we have to agree with you.....that you did make the right lodging choice while in the Milwaukee for a wedding!

The Hotel and our restaurant, The Anchorage, are both noted for their levels of staff attentiveness, customer service, and cleanliness, and I'm glad to read that you appreciated it all.

Please visit us again soon!

-- Michael Dietrich / G.M.
Hilton Milwaukee River & The Anchorage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ponte Vedra Beach, Florida, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed September 27, 2013

Comfortable, Affordable and Convenient. The Staff is always friendly and helpful. Just what you want when you travel. I give Hilton Milwaukee River two thumbs up! Thanks for a quiet, comfortable place to stay when I am traveling.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, October 1, 2013
Thank you for your two thumbs-up review and comments!

Combined with our noted restaurant, The Anchorage, our Hotel and staff strives to create a conductive environment for both social and business travelers, all within a very unique setting.

Hope to welcome you back again!

-- Michael Dietrich / General Manager
Hilton Milwaukee River & The Anchorage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
Reviewed September 26, 2013

I've been staying at the Hilton Milwaukee River Inn for at least one stay a month over the last 3 years. The staff is friendly and goes out of there way to make sure your stay is comfortable. The restaurant has awesome food. Try the Carrot Cake...claimed by staff to be the "Best in the World". I'd have to agree. And, don't forget to visit my favorite bartender Jill!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, October 1, 2013
Thank you for your comments, as well as your loyal patronage over the past few years.

I'm glad to read that both the Hotel's staff, as well as the staff in our signature bar and restaurant, The Anchorage, make your stays with us as enjoyable as that huge Carrot Cake dessert that we offer! (The Anchorage also has its own Trip Advisor site for direct culinary and staff comments.)

We look forward to welcoming you back!

-- Michael Dietrich, GM
Hilton Milwaukee River & The Anchorage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach, United States
1 review
Reviewed September 26, 2013

I really like the location, their dining experience and the staff. Easy Freeway access and just a short distance to just about anything. Pricing is very reasonable. I really enjoyed my stay of 6 nights.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Steve N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, September 30, 2013
Thanks for your comments about our Hotel and our restaurant, The Anchorage!

Our convenient location, our helpful staff, and our signature restaurant hopefully combined to make your stay with us a pleasant one.

Please visit us again soon!

-- Michael Dietrich / GM
Hilton Milwaukee River & The Anchorage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Rapids, Iowa
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 25, 2013

We recently stayed at Hilton Milwaukee River for a weekend trip to see the Cardinals (versus Brewers).

The staff at front desk and in the restaurant were wonderful. So very friendly and helpful.

The restaurant food was exceptional, including an amazing dessert! In addition, we enjoyed the breakfast buffet on Saturday and the brunch on Sunday, both of which were exceptional and included made to order omelets. There is also outdoor seating by the river if you choose which is a nice benefit.

Both evenings we spent in the bar, where the drinks were fabulous and the bar tender lots of fun!!

The ball park was a short cab ride (maybe 15 min). The hotel was in a very nice area (with sidewalks near by for those who like to jog outside). There is also a wonderful outdoor mall within a mile of the hotel (shuttles available to get there),

I would absolutely stay there again... and we are hoping to make this a tradition for our group!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victoria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, September 30, 2013
Thank you for your comments and your continued patronage for your road trips to see the St. Louis / Milwaukee baseball rivalry continue. (The '82 World Series seems like a distant memory to us here!!!)

Glad to read that you enjoyed the staff and services offered at the Hilton Milwaukee River and our restaurant, The Anchorage!

We're quite proud of the unique setting and quality that The Anchorage offers, from its staff and quality entrées to our riverside vantage points and patio setting. (They also have a dedicated Trip Advisor site for your direct, culinary comments.)

We're also proud of the staff we have here to accommodate our guests. From housekeeping to the bartenders, we are all focused on providing quality service in a relaxing atmosphere.

Our proximity to Miller Park is a welcomed asset to our baseball fan guests, just as much as our convenient location and complimentary shuttle service to the Bayshore Town Center Mall. Seems like you experienced them all for your stay, as the area does provide many business and social options.

We look forward to being a part of your family's Cardinals/Brewers tradition here!

-- Michael Dietrich / General Manager
Hilton Milwaukee River & The Anchorage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Milwaukee Riverfront

Property: Holiday Inn Milwaukee Riverfront
Address: 4700 N Port Washington Rd, Milwaukee, WI 53212-1041 (Formerly Milwaukee River Inn)
Phone Number:
Location: United States > Wisconsin > Milwaukee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Milwaukee Riverfront 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
Located along the banks of the Milwaukee River and just minutes from the heart of downtown, the Holiday Inn Milwaukee Riverfront is the latest addition to the Greater Milwaukee scene. Enjoy a luxury selection of spacious guestrooms including deluxe rooms featuring impressive river views. From plush pillow-top mattresses and luxurious linens to premium bath products, our hotel offers a modern twist to a relaxing and peaceful stay. Whether traveling on business or just for leisure, our hotel's accommodations and amenities will exceed your every expectation. When staying with us take advantage of complimentary Internet access, complimentary parking, and an extravagant dining experience. Explore all of Milwaukee's rich history and settle in at our hotel after a day on the town. With a variety of local businesses, corporations, shopping and nightlife, there's plenty to do when visiting the Milwaukee/Glendale area. Guests can take advantage of our hotel's free shuttle service to local attractions and shopping within a three mile radius. The hotel has been designed to not only give guests easy access to the city's entertainment, but also to provide a serene environment with unparalleled hospitality. ... more   less 
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Also Known As:
Hilton Milwaukee River Hotel Milwaukee
Hilton Hotel Milwaukee River
Milwaukee Hilton

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