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“Wonderful people, tired hotel”

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Holiday Inn Milwaukee Riverfront
Ranked #18 of 56 Hotels in Milwaukee
Certificate of Excellence
Reviewed April 27, 2013

The people were all fantastic, friendly, and helpful. The hotel could use some updating. Elevator was broken for days, lobby was closed because it flooded and had large fans drying it off. Exercise room was sparse and the bike did not appear to work.

  • Stayed: April 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Bruce W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this reviewResponded May 14, 2013

Thank you for your comments regarding your recent stay.

We apologize for the inconvenience regarding our elevator and lobby areas. The elevator, being a machine, did break-down unexpectedly on us. We also experienced very heavy rains on top of a quick snow melt that did cause some flooding in our Lobby area. Nothing like a 1-2 punch for us!

I can assure you now that all is in proper working order in both areas. These unfortunate instances did take away from the positives of our Hotel.

We are quite proud of our staff and their attentiveness to guest needs, and am glad to read that you enjoyed their efforts! We are also proud of the enhancements that we have made to our Hotel and restaurant, The Anchorage, over the past 2 years.

They have included, but are not limited to items such as new box-springs and mattresses (part of the Hilton "Serenity Collection"), new public-area wallpaper and carpeting, new flat-screen TVs, the implementation of a more sophisticated, complimentary WI-FI service, new in-room guest safes, a repaved parking lot, a remodeled indoor pool, a fresh decor to our Lobby, the addition of a gift shop/vending area, and a completely remodeled restaurant in The Anchorage.

We do hope to welcome you back soon...and without the negative issues that were out of our control.

-- Michael Dietrich
General Manager
Hilton Milwaukee River

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517 - 523 of 704 reviews

Reviewed April 25, 2013

This hotel is in serious need for both renovation and better management. There were elevator issues (yet they still allowed its use), housekeeping issues (not picking up trays or delivering towels) and lobby issues (it was flooded).

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this reviewResponded April 26, 2013

Thank you for your comments regarding your recent stay.

Yes...it was an embarrassing situation regarding our elevator. We were aware of a steadily increasing issue that required a major replacement part. But we were also assured that the unit would function properly until the elevator company would make the required repair.

Obviously, this was not the case, and once this issue arose again, we did in fact shut down this cab for safety's sake.

A similar embarrassing circumstance occurred with our lobby area as well, which was negatively affected by the Milwaukee area's recent bout of severe, torrential rain storms and flooding where our drain tiles simply could not keep up with the deluge. Again, immediate maintenance attention was brought to this matter.

I'm sure you appreciate that, with any working machine, coupled with the elements of Mother Nature, that there may be issues that arise that are out of our control. We thankfully are actively and successfully correcting both items.

I have also personally addressed the items that are more in our control, such as housekeeping's responses to guestroom requests, as well as the restaurant's responses following room service orders.

We are proud of both areas of the Hotel, as our housekeepers have received service awards from Hilton, and our signature restaurant, The Anchorage, is an area icon.

I can assure you that these issues were isolated gaffes, and we apologize for any inconveniences. I do hope that we may prove ourselves to you for a future visit to the Hilton Milwaukee River!

-- Michael Dietrich
General Manager
Hilton Milwaukee River & The Anchorage

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Reviewed April 24, 2013

I have stayed here twice when I had to be in Milwaukee on business. The hotel is very well maintained, the restaurant buffed breakfast is well stocked, and the rooms are clean and quiet. Isn't that what you really want in a hotel?

  • Stayed: April 2013, traveled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank Patricia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this reviewResponded October 11, 2013

Belated 'thanks' for your comments here on Trip Advisor!

Our Hotel and destination restaurant, The Anchorage, proudly presents clean and comfortable accommodations, as well as memorable dining all in a very unique setting.

But we also strive to do this with a dedicated staff that sets us apart!

Glad that we are your hospitality choice for your Milwaukee business trips

-- Michael Dietrich, G.M.
Hilton Milwaukee River & The Anchorage

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Reviewed April 23, 2013

Although I arrived well before check-in and it took a couple hours to receive my hotel key, the staff was incredibly kind and helpful. I had a wonderful experience once I was settled into my rooms. The room I stayed in felt luxurious, and I had the best night's sleep I have in awhile! The bedding was simply heavenly.

  • Stayed: April 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Sarah Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this reviewResponded October 9, 2013

Thank you for your kind comments about our staff and our new bedding upgrades that is part of the "Hilton Serenity Collection"! We also added new flat-screen TVs, in-room safes, and new hallway carpeting and wallpaper during our recent enhancement projects.

It's always nice to read guests’ comments where the words "wonderful" and "heavenly" are used!

Please visit us again!

-- Michael Dietrich, G.M.
Hilton Milwaukee River & The Anchorage

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Reviewed April 22, 2013

Hi
Just want to provide a huge compliment to the Hilton Milwaukee River Hotel again! We have been staying there for the past few years and love it. All staff are pleasant and helpful. As always a great time.

I will write a separate review for the Anchorage restaurant next!

Tks MJ & DC.

  • Stayed: April 2013, traveled with family
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Thank Merrie Jo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this reviewResponded October 8, 2013

Thanks for your compliments and for continued patronage over the past few years!
Very appreciated!

Hope to welcome you back soon!

-- Michael Dietrich, GM
Hilton Milwaukee River & The Anchorage

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Reviewed April 22, 2013

It was a pleasant hotel with a large attached restaurant and banquet area. We enjoyed the breakfast buffet which was included in a package. The staff was helpful and courteous. One plus is the close proximity to the Bayshore Town Center Shopping--a new townlike mall.

  • Stayed: April 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Pamela K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this reviewResponded October 7, 2013

Thank you for your comments from your earlier stay with us!

You join many guests who compliment our unique Hotel on features such as our proximity to the Bayshore Town Center Mall, our levels of customer service, and most of all, our noted restaurant, The Anchorage!

Please visit us again!

-- Michael Dietrich / General Manager
Hilton Milwaukee River & The Anchorage

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Reviewed April 18, 2013

Wish we could have stayed another night but the hotel was sold out. Hard to tear ourselves away from the lovely, comfy beds with wonderful real down comforters. LOVE that they triple sheet the beds! This way you KNOW that every part of the bed is freshly cleaned instead of like other places that use bed spreads that chances are, haven't been washed in ages. So, YEAH HILTON! Staff very friendly and very helpful. Room was very clean. Free fast WiFi. Great safe location just north of downtown with river view. Very reasonable price for the quality. Will be back.

  • Stayed: April 2013, traveled on business
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Thank leftatthefork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this reviewResponded August 5, 2013

Thank you for your kind comments, especially about our guestrooms and housekeeping staff, following your stay with us!

They are all much appreciated!

We previously completed a phase of various enhancements and upgrades, with guestroom linens being a part along with new guestroom TVs, in-room safes, a complimentary WIFI system, and new hallway carpeting and wallpaper.

I'm glad that all was to your liking, and look forward to welcoming you back soon!

-- Michael Dietrich, General Manager
Hilton Milwaukee River & The Anchorage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Milwaukee Riverfront

Address: 4700 N Port Washington Rd, Milwaukee, WI 53212-1041 (Formerly Milwaukee River Inn)
Phone Number:
Location: United States > Wisconsin > Milwaukee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Milwaukee
Price Range: $105 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Milwaukee Riverfront 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
Located along the banks of the Milwaukee River and just minutes from the heart of downtown, the Holiday Inn Milwaukee Riverfront is the latest addition to the Greater Milwaukee scene. Enjoy a luxury selection of spacious guestrooms including deluxe rooms featuring impressive river views. From plush pillow-top mattresses and luxurious linens to premium bath products, our hotel offers a modern twist to a relaxing and peaceful stay. Whether traveling on business or just for leisure, our hotel's accommodations and amenities will exceed your every expectation. When staying with us take advantage of complimentary Internet access, complimentary parking, and an extravagant dining experience. Explore all of Milwaukee's rich history and settle in at our hotel after a day on the town. With a variety of local businesses, corporations, shopping and nightlife, there's plenty to do when visiting the Milwaukee/Glendale area. Guests can take advantage of our hotel's free shuttle service to local attractions and shopping within a three mile radius. The hotel has been designed to not only give guests easy access to the city's entertainment, but also to provide a serene environment with unparalleled hospitality. ... more   less 
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Also Known As:
Hilton Milwaukee River Hotel Milwaukee
Hilton Hotel Milwaukee River
Milwaukee Hilton

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