By the end of a two night stay, more than anything, I was extremely impressed by the exceptional customer service I experienced throughout the hotel. Andrew and Asa at the front desk, Chris and David in the restaurant, and Jessica in the lounge all stand out as extremely helpful, fun, and very outgoing employees. Each one provided something unexpected -- personal recommendations, a second set of complimentary breakfasts, a variety of samples and tastings in the lounge, directions, etc. Not begrudgingly or because there was an issue, but because it seemed to be part of their outgoing, friendly nature. This service was personable, conversational, and Disney class. It's nice to have employees not complain to you or intimate their job and/or manager and/or life is a big hassle. Even the valet attendants seemed excited to be there, which may be far from the truth, but no employee hinted as such.
Took advantage of a LivingSocial deal that included complimentary cocktails and breakfast, and added a second non-LivingSocial night; a great decision as there is so much to do in this area. The hotel is located within walking distance to many shops, restaurants, theaters, breweries, the public market, Third Ward, etc. The breakfast buffet was more than plentiful and extremely tasty. The loose, casual, fun atmosphere and banter of the staff with customers was spilling over from table to table. In the lobby and the restaurant, managers were visible throughout the stay, engaging us to ensure everything met our needs several times throughout the weekend.
Complimetary coffee, bottled water, pretzels, and a granola bar were in the room upon arrival and replinished daily. The room was adequate, no issues with the kingsize bed, nice plasma TV, the bathroom was small, but manageable.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Milwaukee Downtown is perfectly located in the heart of downtown Milwaukee and provides the ideal location when visiting the Brew City. The Wisconsin Center is adjacent to our hotel while the Milwaukee Public Museum and the BMO Harris Bradley Center are just steps away. Our newly renovated rooms offer free WiFi, as well as a complimentary refrigerator and microwave. Enjoy breakfast, lunch, and dinner at the Avenue Bar & Grill and check out our seasonal sundeck patio. Our award-winning staff looks forward to welcoming you with our signature chocolate chip cookie to our fabulous hotel and the legendary city of Milwaukee. ... more less
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- Also Known As:
- Doubletree Milwaukee
- Milwaukee Doubletree