Service: I'd like to start this review by saying we were staying at Hotel Metro 2 nights for a wedding. I called the day I received the invite with the room code. The person who answered the phone was incredibly unhelpful and uncaring. It set a very bad tone for me. I emailed the hotel and requested someone call me to discuss my reservation but no one ever called. Having said that, when we arrived, it took a lot to get rid of my negative impression. But the staff while we were there turned out to be outstanding. The valets/doormen were especially nice along with Angie at the front desk. Although we did have to call several times to get a rollaway and extra blankets - they were nice about it.
Room: We had a king suite (no fireplace) that faced the city, though the windows are incredibly old and thick so it was hard to see out anyway. No fireplace meant we had a full length sofa, which was good since we had 4 ppl in the room. The room had many tables/chairs, lots of space until we put the rollaway in there. Nice TV's, good privacy wall. A/C was good, full minibar that we didn't use.
Bathroom: Big bathroom but the tub takes up most of the space - not much counter space and a small shower. Bathtub was nice, good warm water and Aveda products including bath salts. Robes were quite plush.
Food: We ate breakfast twice, approx $10 per entree for yummy pancakes and meat, though it took a long time to come out of the kitchen. Room service was the same price. Wedding food, especially steak was delicious. Again, wedding service staff was top notch.
Pool/Zen on 7: Access floor 7 via floor 6 stairway and come out to an indoor whirlpool (open 5 am - midnight but no swimming pool) and sauna, indoor bar, indoor workout room, but outdoor rooftop walkway/patio around the perimeter which has nice views.
Noise: Prior reviewers mentioned the noise. Indeed loud music next door til late on weekends but on the 4th floor, with the A/C on medium fan we barely heard it.
Location: Adjacent to Pfister, closest place for snacks and pop is Metro Mart about 4 blocks away. Lakefront and Discovery World are walkable.
Honestly, if it weren't for that inital poor reservationist, this might have been a 5 star review.
- Official Description (provided by the hotel):
- This historic, Art Deco inspired, hotel is located in the heart of downtown Milwaukee's Art and Entertainment District. Our suites are not just spacious, they are HUGE! Our suites range from 450 sq.ft. to 750 sq.ft. and can accommodate up to four guests per room. We are located in the middle of a very walk friendly and restaurant rich neighborhood. We are very close to Lake Michigan's waterfront, the Milwaukee Art Museum, Harley Davidson Museum, BMO Harris Bradley Center and the Wisconsin Center. Hotel Metro is a Four-Star, full-service hotel and has been fortunate enough to have been recognized as "One of the Top Hotels in the World" by Travel & Leisure Magazine, as well as "Where to Stay" by the New York Times. Most recently, we were honored with the 2013 & 2014 Excellence Award from TripAdvisor. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Hotels.com, Expedia, Hotwire, TripOnline SA and Cancelon so you can book your Hotel Metro reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Metro Hotel Milwaukee