I rarely feel compelled to write a review but this stay really was unimpressive, especially based on the Metro's high-end image and price. Despite an advanced reservation in which I was assured a certain style of suite layout, we ended up in a "conference room" suite, so most of the space in the room was devoted to a potential business meeting, despite my booking a romance package - which made no sense. (I was offered a $25 restaurant voucher when I brought this room issue up with the front desk staff.) The room faced a parking garage over an alley and the "beeping" of a service truck at 4:30am was obviously a negative. Despite an advanced request for their antique cab ride to dinner, I was called 30 minutes prior and told there was a conflict and they needed their shuttle for other guests, so because I couldn't rush down right away for the shuttle I just ended up taking my own car to dinner. The next morning (Sunday) the desk clerk had no suggestions on a local church and just pointed us to the computer in the lobby if we wanted to use it. (Not the service you expect from a "high-end" hotel.) The final straws were financial as they charged my bank card twice for the room hold and I had to get my bank involved to correct the error. There were also mistaken charges from the mini-bar which had to be resolved, probably because house-keeping didn't account for the prior guest usage of items which were posted to our stay.
The Metro is a very unique property with lots of potential - but without the proper service levels and attention to detail it will unfortunately continue to disappoint discerning guests.
- Official Description (provided by the hotel):
- This historic, Art Deco inspired, hotel is located in the heart of downtown Milwaukee's Art and Entertainment District. Our suites are not just spacious, they are HUGE! Our suites range from 450 sq.ft. to 750 sq.ft. and can accommodate up to four guests per room. We are located in the middle of a very walk friendly and restaurant rich neighborhood. We are very close to Lake Michigan's waterfront, the Milwaukee Art Museum, Harley Davidson Museum, BMO Harris Bradley Center and the Wisconsin Center. Hotel Metro is a Four-Star, full-service hotel and has been fortunate enough to have been recognized as "One of the Top Hotels in the World" by Travel & Leisure Magazine, as well as "Where to Stay" by the New York Times. Most recently, we were honored with the 2013 & 2014 Excellence Award from TripAdvisor. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, Priceline, Odigeo and Jetsetter so you can book your Hotel Metro reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Metro Hotel Milwaukee