This hotel is well located in downtown Milwaukee. The suites we were given were functional if not particularly attractive. The dining room was quite good for a hotel. The missing link is service. Our first set of reservations were never recorded. When I did not receive an e-mail confirmation, I called again. There was no record of my reservation. I made a second set of reservations and received an incorrect confirmation. On my third attempt, I finally generated a correct confirmation. I also requested an early check in.
When I arrived, there were further mistakes at the hotel inconsistent with my reservation.We finally resolved that. I was told for early check in, an additional fee was charged. I was not told that on any of my calls for reservation.
We finally did receive a room key several hours after we arrived. We discovered two deficiencies in the room invovling the telephone and defective lamps. We were told they would be fixed within an hour. Our other family members arrived and we toured several child friendly attractions in Milwaukee. We returned near dinner time and discovered neither the phone or lighting issue had been addressed.
I had a sense that no one was really focused on the customers. This could be a very good hotel. Right now, it is mediocre at best.More
- Free Wifi