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“Walk to restaurants in Historic Third Ward”
Review of Hotel Metro

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Hotel Metro
Ranked #39 of 56 Hotels in Milwaukee
Eau Claire, Wisconsin
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Walk to restaurants in Historic Third Ward”
Reviewed April 18, 2013

Wonderful stay at Hotel Metro in downtown Milwaukee.
When we first checked in, our room was totally retro and cool, but was super noisy from the heating system (loud clanking), so the staff upgraded our room immediately to a spa suite. This room was a hypoallergenic room with air purifier and hypoallergenic sheets and bedding. I would stay in this type of room again, I felt great the next day.

The bed was comfortable and the room was quiet.

Valet parking (29$ overnight) was pricey but convenient. We were able to walk to the Historic Third ward from this hotel for Dinner and Breakfast which was a huge plus for us.

Room Tip: If your room is noisy from the heating system, ask for another room.
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  • Stayed March 2013, traveled as a couple
    • Value
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Helpful?
Thank rmtphd_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris_Willis, General Manager at Hotel Metro, responded to this review, April 23, 2013
Thank you rmtphd_13 for your review of you recent stay at Hotel Metro in downtown Milwaukee. The hotel is located in the most ideal spots in downtown Milwaukee! Right between the East side and our amazing Third Ward district. We now have our bicycles available for guest(s) to use, complimentary, during the warmer months as well as our London Cab, which is also available complimentary on Friday and Saturday nights to take guest(s) to local venues/entertainment areas within 1 mile of the hotel.
Our "clanking" steam heat is being addressed by our new director in engineering as we are a Historic Hotel in Milwaukee and use the city's steam for heat during the colder months. It will be resolved for future, just FYI.
We hope you travel to Milwaukee for our upcoming sporting / festival / jazz in the park / art museum events and you book with us in our PURE room again! It is truly an amazing night's experience!
See you soon!
Sincerely,
Kris Willis
General Manager
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426 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
Reviewed April 14, 2013

The staff went out of their way to make sure our stay was relaxing and comfortable. The location was great, near quite a few nice restaurants, and in the hotel, the Zen on Seven bar and hot tub is a beautiful getaway.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Witraveler90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris_Willis, General Manager at Hotel Metro, responded to this review, April 23, 2013
Witraveler90 - Thank you for your comments on TripAdvisor! Our Rockstar employees are truly examples of hospitality "awesome-ness!" I will make sure we share your comments with the entire team!
When making arrangements for your next visit to Milwaukee for business or pleasure, please let us know so we can personally say Hi and make your reservations with you directly.
Sincerely,
Kris Willis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenfield, Wisconsin, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 8, 2013

My cousin and I (and our husbands) decided to grab a night at a hotel downtown. We planned on cocktailing comfortably for a birthday night out on the town.

The rooms were very clean, the beds were SQUISHY AND SOOO COMFORTABLE, the bathrooms were large, the hotel was quiet, the bar/drinks/food downstairs were outstanding, there are tons of clubs/bars/delicious top-notch restaurants all within walking distance. Great valet, great staff.

I accidentally clicked 5 star on a swimming pool when, in fact, I am not sure if they have one because we did not go in one. I didn't want to put one star if they did actually have a pool.

Room Tip: We had a two bed double room, there were separate rooms!
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  • Stayed March 2013, traveled as a couple
    • Value
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Helpful?
Thank Ashlee Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris_Willis, General Manager at Hotel Metro, responded to this review, April 23, 2013
Thank you AshleeZ for your review. We understand you have many choices when wanting to stay in downtown Milwaukee and thank you for choosing Hotel Metro!
We do not have a pool - but out salt water hot tub is pretty outstanding! I will also make sure our Super Star valet team and staff get your compliments as we do strive for excellent guest service; and that helps when we love what we do.
We hope to see you soon, if not for an overnight for dinner and/or cocktails in METRO!!
Sincerely,
Kris Willis
General Manager
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Bettendorf, Iowa
Level Contributor
3 reviews
Reviewed April 1, 2013

Room was nice, the London Taxi Cab was a fun experience and the valet staff was excellent. Location is great easily able to walk to several locations. Did not get to see the rooftop, maybe next time. Lounge area was nice had a sax and piano band, we really enjoyed our stay.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank beerad007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris_Willis, General Manager at Hotel Metro, responded to this review, April 2, 2013
Thank you beerad007 for your response on TripAdvisor! I am glad to hear you enjoyed and were able to experience many of our outstanding guest service amenities, and I have to say our valet team are all Super Stars! Our London Cab worked the streets of London then found a home with us at Hotel Metro and we too find it very special!
Our rooftop Zen on Seven with guest amenities and catering space is open each day to hotel guests to use our exercise room, salt water hot tub or sauna which overlook the beautiful Milwaukee skyline. Then on Monday, May 6th our rooftop bar and outside/inside seating area will be open to the public from 5p-12midnight every Monday, for drinks and light appetizers (til 9p) and it is just amazing to be out there! With a waterfall feature, lighting, great seating areas - you cannot go wrong with a Sangria and watching the stars pop over the Milwaukee neighboring buildings!
We look forward to having you stay with us in the very near future and enjoying the summer weather from our 7th floor Zen on Seven or taking a stroll to our Great Lake 4-blocks away.
Sincerely,
Kris Willis, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedarburg, Wisconsin
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 18, 2013

We stayed here for a Saturday night getaway, hoping to relax and get a good nights sleep. At $200 a night , it was a splurge for us We were kept up most of the night by the banquet that was being held in the room below us and then after that ended by the noise down on the street out front of the hotel where there was a nightclub with a line of patrons outside. They were extremely loud and that noise continued until bar closing time (3:30 AM) I emailed the hotel the next day to let them know of our disappointment and checked the box that asked for someone from the hotel to contact me. I never received a call or follow up. I would call that very poor customer service.

Room Tip: I would request an inside room that doesn't face Milwaukee Street.
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  • Stayed February 2013, traveled as a couple
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Helpful?
1 Thank jmw-travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris_Willis, General Manager at Hotel Metro, responded to this review, April 2, 2013
Dear jmw-travels - Thank you for taking time to express your concerns from your stay with us in March. Hotel Metro's location of downtown by the great Cathedral Square entertainment area / business area; we do have alot of "foot traffic" due to the restaurants, night clubs and events that do occur. We are working year over year on having adult supervision at night to move along all our fun loving visitors and locals to their next "hot spot!"
My apologies as well as to no response to your email complaint - I am personally following up to track down and follow up with a few department leaders to see where we went wrong. I know that we all would love to have you return during a festival, Jazz In The Park night or other great event to get a feel of the excitment of downtown Milwaukee.
Sincerely,
Kris Willis, General Manager
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wisconsin
Level Contributor
5 reviews
4 hotel reviews
Reviewed March 11, 2013

This hotel has everything I look for in a hotel. Courteous, friendly, helpful staff. A great lounge and restaurant with convenient hours. The rooms was spacious with a great array of amenities. The location of the Metro is within walking distance of all that downtown has to offer. It is obvious that the staff is proud of Hotel Metro. We will certainly stay here again.

Room Tip: Rooms on the west side face a parking ramp.
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  • Stayed March 2013, traveled as a couple
    • Value
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Helpful?
Thank Jane Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris_Willis, General Manager at Hotel Metro, responded to this review, March 12, 2013
rikawisconsin - Thank you for your TripAdvisor guest comments on your stay! We look forward to having you stay in the near future while visiting Milwaukee. Our lounge has awesome Happy Hour specials and $5 Martini's on Friday; and being located downtown we are located close to events like Summerfest, Bastille Days and Jazz in the Park at Cathedral Square and all our ethnic festivals throughout summer! Let along the beach and lakefront only 4 blocks away - ask about our bicycles to ride there and check it out!
Hoping to see you soon in Spring!
Sincerely,
Kris Willis, General Manager
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Madison, Wisconsin
Level Contributor
4 reviews
3 hotel reviews
Reviewed March 6, 2013

Other than a miscommunication before our trip, we've always had great accommodations and service at Metro, and this time was no different.
I had emailed the hotel twice to inquire about movie or DVD player availability in the rooms before the trip, and didn't receive a response until after we had left for Milwaukee, but Cindy Dunn contacted me afterward and made it right--we've stayed at Metro a few times, and this was the only time we had any sort of misstep.
The staff, especially Ryan, Katherine, Diana, Dasha and Chelsie were outstanding as usual, and the room was beautiful. The exhaust fan in our bathroom roared (the cover was loose), but to us that's pretty minor, and I did let them know about it, so I'm sure it will be attended to.
We really like staying at Hotel Metro, and we will return, hopefully soon.

Room Tip: Go with a King suite, and if possible, get a corner--lots of windows, and the room is incredibly spa...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kris_Willis, General Manager at Hotel Metro, responded to this review, March 12, 2013
Thank you Brian E for your guest comments! Our team of Superstars never cease to amaze me when we hear all the awesome guest service offerings they take care of and our guests write about! The team takes pride in Hotel Metro and what we do have to offer, like the DVD Players and other arrangements that our Concierge can help you with.
You stayed in our Master Suite which is enormous and does have the great wrap around windows overlooking downtown! Hotel Metro offers 11 different styles of suites and you choose our "grand daddy" if I may and is my favorite as well, since it has the sitting area/living area seperate from the bedroom and the oversized bathroom with soaking tub seperate from the shower and a towel warmer!
Thank you for choosing Hotel Metro while visiting Milwaukee and we hope to see you soon!
Sincerely,
Kris Willis, General Manager
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Additional Information about Hotel Metro

Property: Hotel Metro
Address: 411 East Mason Street, Milwaukee, WI 53202-3702
Location: United States > Wisconsin > Milwaukee > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in Milwaukee
#15 Romantic Hotel in Milwaukee
#18 Business Hotel in Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Metro 4*
Number of rooms: 62
Official Description (provided by the hotel):
This historic, Art Deco inspired, hotel is located in the heart of downtown Milwaukee's Art and Entertainment District. Our suites are not just spacious, they are HUGE! Our suites range from 450 sq.ft. to 750 sq.ft. and can accommodate up to four guests per room. We are located in the middle of a very walk friendly and restaurant rich neighborhood. We are very close to Lake Michigan's waterfront, the Milwaukee Art Museum, Harley Davidson Museum, BMO Harris Bradley Center and the Wisconsin Center. Hotel Metro is a Four-Star, full-service hotel and has been fortunate enough to have been recognized as "One of the Top Hotels in the World" by Travel & Leisure Magazine, as well as "Where to Stay" by the New York Times. Most recently, we were honored with the 2013 & 2014 Excellence Award from TripAdvisor. ... more   less 
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Also Known As:
Metro Hotel Milwaukee

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