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“Fourth wonderful stay at the Hotel Metro” 5 of 5 stars
Review of Hotel Metro

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Hotel Metro
Ranked #37 of 55 Hotels in Milwaukee
Hitchcock, Texas, United States
1 review
“Fourth wonderful stay at the Hotel Metro”
5 of 5 stars Reviewed February 9, 2013

This hotel is outstanding! The room was beautiful and spotless. The staff is extremely helpful and courteous. Everyone that we interacted with was service oriented, friendly, and made sure we were pleased with every aspect of our stay. Some of the staff that we interacted with were: Miguel Soto, Rooms Division Manager; Casey Connors, Guest Service Rep/Night Auditor; Clinton, Guest Service Rep; Molly and Ted, restaurant waitstaff; and many others including the valet and housekeepers. The fact that I can recall so many of their names and what they did for us during this and previous stays is testimony to their committment to quality service. We look forward to future stays at the Metro Hotel and recommend it to family, friends, colleagues, and anyone else who might ask.

Room Tip: Every room I have ever stayed in at the Hotel Metro is excellent.
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Barbara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
414Allison, General Manager at Hotel Metro, responded to this review, February 15, 2013
Barbara B Thank you for your TripAdvisor review!! We consider your review an honor since the South is usually the one with the Great Hospitality!! Our rock star staff here is one of the best in the midwest and I will be sharing your review with all of them so, they too can see their awesome service does not go without notice!
We look forward to having you stay with us again, and thank you again for choosing Hotel Metro while visiting Milwaukee.
Sincerely,
Kris Willis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

400 reviews from our community

Traveler rating
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    58
    29
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Montello, Wisconsin
Level Contributor
3 reviews
5 of 5 stars Reviewed February 4, 2013

We had a wonderful stay at Hotel Metro. The staff was very helpful and we were very pleased with our meals when we ordered room service. The room was beautiful. The whole experience was better than we expected. We are already making plans to stay there again.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jennifer G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
414Allison, General Manager at Hotel Metro, responded to this review, February 7, 2013
Thank you Jennifer G for your review on TripAdvisor! We am glad that our Super Star team gave you an over-and-above experience when staying with us recently. We will pass along your comments so that we can continue to strive for excellence and it does goes noticed!

Please give us a call prior to your next travels to Milwaukee and make sure you check out a couple of our packages that include valet and vouchers to METRO our Restaurant & Lounge (room service too!), that way you get to experience it all again.

We look forward to having you stay with us again soon and keep checking our website for some new menus in March for METRO!

Sincerely,
Kris Willis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 23, 2013

Gorgeous rooms, very reasonably priced and they allow pets ($25/night extra). We brought our 50-pound dog and stayed Jan. 21-23, 2013, the coldest days all season. If you're going to get stuck in one building during the most frigid days of a Wisconsin winter, make it Hotel Metro. It worked out perfectly: it was too cold to go out, so we enjoyed the room and had all our meals in the Metro Cafe downstairs. Everything we ate was perfect: mushroom ravioli, Porterhouse steak, meatloaf, chili, blueberry pancakes, country-fried steak and eggs. And the best dessert I'd had in a long time: upside-down apple pie. I ordered it both nights I was there! For a vacation when the weather worked against us, we had a surprisingly good time stuck indoors.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Regina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
414Allison, General Manager at Hotel Metro, responded to this review, January 25, 2013
Thank you Regina R for your awesome TripAdvisor review! It was our pleasure to have you stay with us as well as your beautiful dog (I believe I remember you!)! Our fantastic Chef is adding an In-Room Dog Menu so that we can offer our four-legged friends some excellent treats while traveling; so come back soon and try them out! Also as a reminder, our patio during the summer is dog friendly and we have many parks and entertainment places within blocks that also love having dogs visit!
Thank you again for being our guest during the coldest days of the year, thus far! We all look forward to having you stay with us soon, so call personally so we can get everything you need or require!
Sincerely,
Kris Willis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schaumburg, Illinois
1 review
5 of 5 stars Reviewed January 23, 2013

I have twice stayed at this hotel, and have no complaints at all. The staff, all of them: valet, front desk, guest services, management, bartenders, waitstaff, and maintenance, are outstanding. Every interaction I had with them was positive. Not only are they courteous and accomodating, but they go above and beyond as well. The valet actually allowed my car to run outside to re-charge my dead battery, watching it while I went in for breakfast...

The room was large and clean, with fireplace, and beautiful views of the city. The salt-water jacuzzi, fitness room, and sauna were all well maintained, and so cool because they are on the roof with floor to ceiling windows with views of the cityscape.

I ate breakfast twice at the in-hotel restaurant and had dinner there once. The food was very good, and I highly recommend eating there at least once. The general atmosphere of the hotel is peaceful, friendly, and classically retro. I highly recommend this place, and will be returning just for fun in the future.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank LauraS102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
414Allison, General Manager at Hotel Metro, responded to this review, January 25, 2013
Thank you LauraS102 for your review on your recent stay at Hotel Metro! Actually 2 stays!! The entire team will be excited to read your review as we all strive for excellent guest service or the kind of service we would all expect when traveling! Please reach out to us personally when making plans to come back so we can fulfill all your needs and requests.
We look forward to having you stay with us again, soon!
Sincerely,
Kris Willis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
5 of 5 stars Reviewed January 8, 2013

We had a great stay at the metro. The staff was exceptionally courteous. Everyone we encountered from valet to check-in to room service greeted us with a smile. The room was clean and swanky. I loved the old time feel and was proud to support a historic building. Food was great as was service at the restaurant. Walking distance to lots of restaurants, shops, breweries and the art museum. The rooftop spa was closed but in room Jacuzzi was great. We would gladly stay again.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Debra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
414Allison, General Manager at Hotel Metro, responded to this review, January 17, 2013
Hello Debra. Thank you for taking time to write us a review in regards to your recent stay! I will be sharing your comments with our staff since we all strive to offer excellent guest service! Our building is that we are honored to be housed in is 76 years old and Hotel Metro is celebrating 15 years of service this June!! We would be honored to have you stay with us again to enjoy our Salt Water Hot Tub on the 7th floor overlooking the awesome Milwaukee skyline soon! Please call us direct so that we can assist with all your needs and we look forward to having you stay with us again. See you soon! Sincerely, Kris Willis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level Contributor
127 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed January 1, 2013

I wish I had remembered to bring my swimsuit, then I could have enjoyed the saltwater pool that was open until midnight. Next year! My boyfriend treats me to a whirlpool room every New Year's Eve and it's always been wonderful. The heating unit was noisy at first, but then we didn't use it after we warmed up the room to our liking, so the room was nice and quiet after that. The hot water whirlpool was wonderful, and they give you some bath salts to add to the tub - nice! They even gave us complimentary champagne and two chocolate covered strawberries in the mini-fridge. I love the toiletries that they provide and the valet service was fast and friendly. If you happen to go in summertime, check out their beautiful rooftop garden.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank russianwulfgar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, Wisconsin
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 26, 2012

Great location with spectacular rooms. I was completely caught off guard by how large my room was for the price, and the atmosphere of the hotel is extremely luxurious. Beats out many other hotels that I have stayed at in Milwaukee over the years. This is a must stay hotel!

  • Stayed December 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank timothy v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
414Allison, General Manager at Hotel Metro, responded to this review, January 17, 2013
Hello Timothy. Thank you for writing your review of your recent stay with us on TripAdvisor!! We are also glad you found us! Our average size guest room is 570 square feet and all rooms include soaking tubs, stand up glass showers (which all are being remodeled now!!) self serve mini bar, 5 layeres of Eqyptian Cotton sheets, working desk and more! We have many room styles to choose from or call us direct for your next stay and we will book you your same room! Thank you again and we look forward to having you stay with us again on your travels to Milwaukee. Sincerely, Kris Willis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Metro

Property: Hotel Metro
Address: 411 E Mason St, Milwaukee, WI 53202-3702
Location: United States > Wisconsin > Milwaukee > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in Milwaukee
#15 Romantic Hotel in Milwaukee
#18 Business Hotel in Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Metro 4*
Number of rooms: 63
Official Description (provided by the hotel):
This historic, Art Deco inspired, hotel is located in the heart of downtown Milwaukee's Art and Entertainment District. Our suites are not just spacious, they are HUGE! Our suites range from 450 sq.ft. to 750 sq.ft. and can accommodate up to four guests per room. We are located in the middle of a very walk friendly and restaurant rich neighborhood. We are very close to Lake Michigan's waterfront, the Milwaukee Art Museum, Harley Davidson Museum, BMO Harris Bradley Center and the Wisconsin Center. Hotel Metro is a Four-Star, full-service hotel and has been fortunate enough to have been recognized as "One of the Top Hotels in the World" by Travel & Leisure Magazine, as well as "Where to Stay" by the New York Times. Most recently, we were honored with the 2013 & 2014 Excellence Award from TripAdvisor. ... more   less 
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Also Known As:
Metro Hotel Milwaukee

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