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“Excellent Stay”
Review of Sleep Inn & Suites

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Sleep Inn & Suites
Ranked #23 of 56 Hotels in Milwaukee
Certificate of Excellence
Level 6 Contributor
240 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Excellent Stay”
Reviewed August 22, 2013 via mobile

Had a wonderful two day stay. The place is like new, the rooms are big and clean. Front desk service was excellent. Perfect location to the airport and to the Summerfest grounds.
Near the interstate.

Hey,what was not to like?

Stayed August 2013, traveled as a couple
Helpful?
Thank Jack H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy F, General Manager at Sleep Inn & Suites, responded to this review, August 26, 2013
Thank you so much for taking the time to complete a review of our property. I will share your comments with our staff, we truly appreciate the compliments. We utilize all reviews to enhance our service for each and every guest and could not do so without your feedback.
Again, with many thanks.
We hope you will return to the hotel in the near future.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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232 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
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English first
Beloit, Wisconsin
Level 4 Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 14, 2013

We couldn't get a hotel downtown for a wedding we attended in late July and Sleep Inn was the only place we could get for under a hundred bucks. I didn't really relish staying near the airport but you honestly couldn't hear anything, which was nice since I'm a light sleeper. It was also surprisingly convenient, being only about 15 minutes from Lake Park.

Those were the pluses; the two things I had problems with were: the shower head was really high in the shower and almost impossible to adjust (it made for an uncomfortable shower) and the eating area for the breakfast buffet was tiny. We had to take our food back to our room which was really awkward since we were on the second floor.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jicar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy F, General Manager at Sleep Inn & Suites, responded to this review, August 21, 2013
Thank you for offering feedback on your recent stay with us. Your comments assist our staff in providing the experience guests expect and deserve. It is with regret that you did not find your shower to be comfortable, we offer 2 room types, one with the higher shower head and one with a lower one, I am sorry we did not have the opportunity to move you to a room more suitable to your needs. Our breakfast area has been expanded with an outdoor seating area and an overflow eating area in the adjacent meeting room, I apologize these were not available to you at the time you arrived for breakfast.
Again, your comments assist us in enhancing guest experience and are most appreciated.
We hope you will stay with us again should you travel to the area.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Battle Creek, Michigan
2 reviews
Reviewed August 13, 2013

I was very happy with the price and the location. The staff was very helpful and friendly. Easy access to the city waterfront. Breakfast included in price was good. Several restaurants close by. Rooms are very clean.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Earl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy F, General Manager at Sleep Inn & Suites, responded to this review, August 21, 2013
Thank you so much for your comments regarding your stay at the Sleep Inn & Suites. I have posted your review for the staff to read which encourages them to continue to provide the superior service we strive to deliver to each and every guest.
Thanking you once again and we look forward to your return.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Geneva, Wisconsin
Level 5 Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 12, 2013

Stayed here night before U.S. A. national triathlon. Staff was friendly and accommodating. They even did the breakfast an hour early so athletes could participate. Clean room but beds seemed saggy in middle.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Penni J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy F, General Manager at Sleep Inn & Suites, responded to this review, August 21, 2013
Thank you for sharing your experience during your stay at our hotel. We are pleased you enjoyed your stay and breakfast. I will take your feedback and insure we are providing the most comfortable beds by doing a routine check on mattresses. It is with regret your bed was not of the utmost comfort.
Once again we thank you for your comments and hope to see you again in the near future.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Daytona Beach, Florida
Level 6 Contributor
139 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed August 9, 2013

This is a late review following our US road trip last summer. We stayed at this Sleep Inn in July 2012. The good: the rooms were roomy and comfortable, and the hotel was close to the city.
The bad; obviously poorly trained and uncaring managers.
As my wife and grandson entered the hotel, my wife tripped on the entry mat. Walking behind her I saw her fly into the air dropping out camera and the other bags she was carrying. While laying flat on her back, the desk clerk just gave her a dirty look, never inquiring if she was hurt or helping her in anyway. Luckily, she was only bruised, and I helped her off of the floor and to our room. Later, one of the girls from housekeeping (Jennifer) came over to help, showing more class than her managers.
Later that evening my wife wanted to wash clothes in their laundry. The evening manager would not give her change, and sent her to Wendys across the street. While washing clothes she noticed water pouring out of the washer and informed the manager. He was busy playing on the computer and told her he would take care of it. When retrieving her clothes later, the entire floor was flooded.
My grandson wanted to swim in the pool and the door was locked. When my wife asked the manager about it, he said it would be open soon, as they had to make a payment first!!!
He later unlocked the door, but when asked about towels, he said he would get some but never did.
Unfortunately, none of the managers in this hotel were doing their jobs. Dirty buckets of water were just sitting in the halls as well as other cleaning tools. No one was cleaning anything.
This hotel to change managers badly, as well as provide them with some common sense training.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HunkyJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy F, General Manager at Sleep Inn & Suites, responded to this review, August 12, 2013
Thank you for forwarding your comments regarding your stay last year. We have changed management (I have been here since the end of Sept 2012) and a large number of staff since your stay. It is with regret you did not receive the level of service we strive to provide each and every guest.
I do hope you will consider returning should you come to the area and experience the new staffing and service you should expect from our property.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Level 6 Contributor
328 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
Reviewed August 3, 2013

WE checked in for our two day stay. the person at the desk was ornery. The room itself was clean comfortable and had a good exterior view. Next day when we came back in the afternoon, our key card did not work. We checked at the desk and a different employee provided us with a new key. Yet, we noticed that the room had not been cleaned or the bed made. Complaining at the desk they were surprised. The manager showed up, extensively apologized and gave us plenty of towels. Asking for details she confirmed who was the person registering us the previous day and said that employee had just been fired. Next morning during breakfast she approached us, apologized again and told us we have been taken care of. Checking into our credit card I see we have only been charged for one night. Thanks.
The breakfast was good, Wi.Fi worked very well and the air conditioning unit was efficient and surprisingly quite. This hotel is a very good choice very near the airport but quite and with extreme easy access to downtown.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank martinezcm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLCH38, General Manager at Sleep Inn & Suites, responded to this review, August 5, 2013
Thank you for completing a review of our hotel. I am pleased to learn your experience with us was positive and we were able to rectify the issues you had.
It is our goal to provide superior customer service and we do hope that you will return in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 1, 2013

We live in a very noisy apartment building and wanted a quiet place away for a night. Read the reviews and thought this would do as we knew the area. Check-in was easy, the girl put us on the 3rd floor when we said we wanted quiet. Room was great, although there was a stain on the bed sheet. Everything was fine until the next morning when at 6am, the towel person slammed the doors across the hall and next door...waking us up. And slammed each door not once, but 3 times. Impossible to get back to sleep so checked out breakfast. Woman running it was rude and snotty which didn't make a good impression after another employee woke us up. For this we could have save $114 and just stayed home. NEVER AGAIN!!!! And they need to fix those doors...someone's going to lose a finger with the way they slam shut.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLCH38, General Manager at Sleep Inn & Suites, responded to this review, August 5, 2013
Thank you for your feedback regarding your stay at our property. I have addressed your concerns with the particular staff members as outlined and assure you corrective measures have been taken. I apologize you did not received the quality of service we strive to deliver to each and every one of our guests.
We do hope you will allow us the opportunity to accommodate you in the future and gain your trust back as a guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sleep Inn & Suites

Property: Sleep Inn & Suites
Address: 4600 S 6th St, Milwaukee, WI 53221-2469
Phone Number:
Location: United States > Wisconsin > Milwaukee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Romantic Hotel in Milwaukee
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn & Suites 2*
Number of rooms: 82
Official Description (provided by the hotel):
At the Sleep Inn & Suites Milwaukee Airport we guarantee high quality modern accommodations, friendly and efficient service, clean and comfortable surroundings. The Sleep Inn & Suites offers 24-hour shuttle service to and from the Milwaukee airport and complimentary parking. We offer a complimentary breakfast daily, an indoor pool and whirlpool, Fitness Room and Business Center. Our guest rooms feature a 32" flat panel television, microwave, refrigerator, plush bedding, a work area and lounge chair. The hotel is located just 8 miles south of downtown Milwaukee and only 1.2 miles from the General Mitchell International airport. We offer a Park N Fly program to stay, park and return up to 2 weeks later while we house your vehicle. We offer corporate, group and leisure rates and pride ourselves on our price competitiveness and value to our guests. We invite you to "Sleep Inn". ... more   less 
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Also Known As:
Sleep Inn And Suites
Sleep Hotel Milwaukee

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