The hotel and rooms were aesthetically very nice, modern, clean, and smelled fantastic! Unfortunately, the staff was quite cold (with the exception of the very helpful and friendly young maintenance man that was working in the evening, and the GM).
When I called the hotel to confirm my reservations, they answered in a kind of cold unwelcoming way. I had called a few times (different shifts), and it was the same each time (and it wasn't them responding to just me, because before I ever spoke they answered this way). This concerned me a little, but I let it go. During my entire stay there, I never saw any of the front desk staff (on any shift) SMILE or be warm and welcoming. They were accommodating, but it was with gritted teeth. The exception was the GM who offered to comp us a rollaway because our room was dirty upon late evening arrival and the adjoining door wasn't initially working. (By the way, I'm NOT complaining about the dirty room or the adjoining door and wasn't upset by it. Things happen, and they had already accomodated us with adjoining rooms. They were on top of the situation. The maintenance gentleman that they sent to clean our room and fix our door did a very good job and was very helpful.)
I used my CHOICE POINTS for my entire stay and required an incidental c.c. I didn't have a c.c., but did have a debit card which they wanted to authorize for a ridiculously excessive amount ($240 +). (Eventually they authorized it for $135+ which was still a stress for us.) The claim was that they needed to authorize it for the amount of the full stay, but this was actually much higher than the actual stay cost (I know Corporate's rate). I totally understand needing an incidental c.c. AND being able to authorize it just in case damage is done to the room; but let's be reasonable. $50-$100 is reasonable and they are able to select a "NO POST" option that doesn't allow a guest to charge anything to their room (like movies). You would think when a guest is using points, the staff would give them a little extra consideration (like a warm friendly smile and demeanor). The staff needs to realize when a guest is using points, CORPORATE IS PAYING FOR THE ROOM. Coorporate is REWARDING this guest for being beneficial to the company. The guest should not be walking away feeling like they were treated less by the staff. I feel this way.
- Official Description (provided by the hotel):
- At the Sleep Inn & Suites Milwaukee Airport we guarantee high quality modern accommodations, friendly and efficient service, clean and comfortable surroundings. The Sleep Inn & Suites offers 24-hour shuttle service to and from the Milwaukee airport and complimentary parking. We offer a complimentary breakfast daily, an indoor pool and whirlpool, Fitness Room and Business Center. Our guest rooms feature a 32" flat panel television, microwave, refrigerator, plush bedding, a work area and lounge chair. The hotel is located just 8 miles south of downtown Milwaukee and only 1.2 miles from the General Mitchell International airport. We offer a Park N Fly program to stay, park and return up to 2 weeks later while we house your vehicle. We offer corporate, group and leisure rates and pride ourselves on our price competitiveness and value to our guests. We invite you to "Sleep Inn". ... more less
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- Also Known As:
- Sleep Inn And Suites
- Sleep Hotel Milwaukee