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“Great customer service” 5 of 5 bubbles
Review of Crowne Plaza Milwaukee Airport

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Crowne Plaza Milwaukee Airport
Ranked #20 of 55 Hotels in Milwaukee
Certificate of Excellence
Lake Geneva, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great customer service”
5 of 5 bubbles Reviewed March 11, 2014 via mobile

The rooms and beds were extremely comfortable.Was there this weekend for a conference. The front desk was beyond exceptional. Maureen W. Upgraded us to a room further from the elevator without us even asking and was do kind with being friendly every time we saw her. The next morning we met Jeffrey F who went out of his way to help us with printing some things out as well as working out some details on
our bill. He is truly professional and looks like there is amazing future in hospitality as he was training Nita who also was smiley.thanks

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LgSandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clint W, General Manager at Crowne Plaza Milwaukee Airport, responded to this review, March 12, 2014
Dear LGSandra:

Thank you for taking the time out of your day to provide such great feedback while at the Crowne Plaza Milwaukee Airport for a conference. We are the largest conference hotel in the Milwaukee Airport area and pride ourselves in not only providing great facilities but also exceptional "One Step Ahead" service.

Maureen definetely exhibits all of the characteristics of our One Step Ahead service culture and I'm so glad to see that you got to experience that during your stay. Jeff our Front Office Supervisor also does a great job.

Thank you once again for choosing the Crowne Plaza Milwaukee Airport. I will be sure to share your kind comments with our entire staff. We look forward to greeting you the next time your travels bring you to the Milwaukee Airport area.

Sincerely,

Clint Wills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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424 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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  • French first
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  • Any
English first
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed March 1, 2014 via mobile

The hotel was nice. Some rooms are suites and nice. Beds are comfortable. The problems are the small things like the shuttle, internet and tv's. The shuttle is slow to pick up and hard to use to go anywhere around the area. The internet is often painfully slow. The tv's are full of blank channels and burdened with a weird system that makes it hard to change channels. They have access to plenty of channels but management doesn't seem to care to resolve the the programing on the room tv's. They could be a much better hotel if they cared to improve.

Stayed March 2014, traveled on business
Helpful?
Thank crjdrv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clint W, General Manager at Crowne Plaza Milwaukee Airport, responded to this review, March 3, 2014
Dear crjdvr:

Thank you for staying at the Crowne Plaza Milwaukee Airport and for taking the time to provide us with valuable feedback regarding your stay.

I apologize for the few issues you had to endure during your stay. I have addressed the shuttle concerns with our staff to ensure it does not happen going forward.

I also wanted to inform you that we are in the process of upgrading our internet and also our cable television offerings. Each room will have 60 High Definition quality channels within two weeks of writing this response.

Thank you once again for providing us valuable feedback and we look forward to welcoming you back to the hotel the next time your travels bring you to Milwaukee.

Sincerely,

Clint Wills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
100 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed February 28, 2014 via mobile

Was here for a 5 night business stay and did have a pleasant stay. The beds were comfortable and furniture seemed fairly new. I had an issue with a broken thermostat the first night of check-in and I was offered a new room or for it to be fixed, and It was working when I arrived that next evening. The staff was very pleasant and made dinner recommendations and we even got free drinks out of the referral, including a drop-off and pickup by the airport shuttle. They were always ready to help call a cab or arrange other transportation to areas greater than the 2 miles allowed by the shuttle. I enjoyed the pool and decent sized hottub as well. Will enjoy coming back on my next trip, eh!

Stayed February 2014, traveled on business
Helpful?
Thank bmark091
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clint W, General Manager at Crowne Plaza Milwaukee Airport, responded to this review, March 3, 2014
Dear bmark091:

We love it when our guests have enjoyed their stay at the Crowne Plaza Milwaukee Airport. Thank you for highlighting a few delighters that you experienced while at our hotel. We pride ourselves in providing "One Step Ahead" service that allows us to always ensure that our guests are well taken care of so that they can Travel for success.

We look forward to greeting you the next time your travels bring you to the Milwaukee Airport area. I hope that the next time you arrive you have a little free time to experience many of Milwaukee's great offerings such as: The Harley Davidson Museum, Milwaukee Art Museum or the Miller Brewery Tour.

Sincerely,

Clint Wills
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartland, Michigan
1 review
5 of 5 bubbles Reviewed February 27, 2014

I wanted to give a shout out to Vanessa Miller who works at the Front Desk, she went above and beyond to help me with meeting needs that I had. I need over 100 pieces copied as well as faxed and she did this happily for me. Makes business travel so much easier to have such wonderful support.
thank you Vanessa!

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stacy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clint W, General Manager at Crowne Plaza Milwaukee Airport, responded to this review, March 3, 2014
Dear Stacy S:

At the Crowne Plaza Milwaukee airport we truly strive to help our guests with whatever needs they may have in order to make their vacation or business trip as successful as possible. The Crowne Plaza brand actually has the vision of enabling our guests to Travel for Success. The fact that Vanessa did such a great job assisting you with your copying needs shows that she truly cares for our guests and their needs.

I will make sure to share your kind comments with not only Vanessa but the entire staff to celebrate her success.

Sincerely,

Clint Wills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
3 reviews
5 of 5 bubbles Reviewed February 21, 2014

I had a group of people coming from several cities in the US and Mexico.....travel was complicated by bad weather, but, the staff at the Milwaukee Airport Crowne Plaza made our experience quite pleasant. Due to luggage issues, several had to request amenities from the hotel....all requests were handled in superb fashion. The front desk check-in representative was extremely efficient in handling a large group late at night. Our Sales contact, Katie McGinnis, was a blessing.
The Club Room on the 5th floor provided a Continental breakfast to wake everyone up and allow a quick exit.
Only comment from some was that a hot service (it was cold outside!!) would have been really appreciated. This hotel is clean, comfortable and ultra convenient to the airport...we will be back!

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CharlieQ69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clint W, General Manager at Crowne Plaza Milwaukee Airport, responded to this review, February 24, 2014
Dear Charlie Q 69:

I was so happy to read your review about your groups recent stay at the Crowne Plaza Milwaukee Airport. Here in Wisconsin we know how much of a pain weather can bring to our lives and the fact that our staff was able to take very good care of your group during bad weather was music to my ears.

Katie McGinnis is truly a star in our sales department and I'm glad that you got to experience her excellent customer service.

We look forward to welcoming your group the next time you are in Milwaukee.

Sincerely,

Clint Wills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed February 19, 2014

We chose this hotel because of it's close proximity to the airport, parking and shuttle. We were sadly disappointed by almost all aspects of the stay.
1. We were given a room that was ALREADY OCCUPIED - this was shocking not just to us but the couple that we walked in on!
2. We were given drink tickets for THAT inconvenience - our drinks and appetizer evening ended up in the bar/restaurant. Likely some of the SLOWEST service ever. I believe our appetizer and drinks evening - TWO HOURS! We had to calculate the tab from the menu so we could leave...as we had a very early flight the next day. We continuously tried to hail the waiter with no avail!
3. When we returned tired and exhausted from travel, the shuttle NEGLECTED to pick us up - We had to call THREE TIMES. Each time we were told that the driver misunderstood the instructions to pick us up at customs international gate and was at gate FOUR instead. We were the very LAST travels to be picked up....all of the other hotel shuttles had picked up within 20 minutes after the flight. Some came more than once.

The room itself was comfortable, clean and was a reasonable cost but the main reasons why we choose this hotel - THE SHUTTLE!

Room Tip: OK stay if you DON'T plan to use the SHUTTLE SERVICE!
See more room tips
  • Stayed February 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Georgie912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clint W, General Manager at Crowne Plaza Milwaukee Airport, responded to this review, February 24, 2014
Dear Georgie912:

Thank you for providing such honest and valuable feedback regarding your recent stay. I apologize for the inconveniences that you had to endure and want to assure you that they are rare at our hotel.

Although I cannot pinpoint the date of your stay on Trip Advisor I believe it was on a night when our occupancy surged 35% in the day for the day. This is a very rare event and unfortunately it found the hotel understaffed. We have spoken to our entire management team about this situation and put plans in place to ensure that when occupancies do surge this much over such a short period of time we can have upper management alerted asap so that staffing levels can be adjusted.

Once again thank you for choosing our hotel and I hope that you can give us another try the next time your travels find you in Milwaukee.

Sincerely,

Clint Wills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaverton, Oregon
Level Contributor
245 reviews
192 hotel reviews
common_n_hotel_reviews_1bd8 222 helpful votes
3 of 5 bubbles Reviewed February 14, 2014

First let me say how great the sleep I had here was, thanks to the extremely comfortable bed and pillows - definitely head and shoulders above other properties nearby the airport area.

Otherwise this is an older and fairly average Crowne Plaza, nothing really outstanding or terrible either. The hotel has been through an obvious renovation, the bathroom in my room was nice and modernized and so were the furnishings and decor generally speaking. There were two things I found not to be that great here in the room I stayed at on the 5th floor (top, club), however.

Despite the fairly recent painting, there were a several stains on the walls, as if things had been spilled or splashed, as well as two areas that appeared to have spackle on them for no apparent reason (this stood out on the green paint on the wall). These things seemed like they would be simple to clean up, so I don't know why they weren't as it really detracted from the appearance of an otherwise modernized room. Also some old water stains on the ceiling.

The room tended to be very cold - this was winter during a very brutal cold snap - because the old window and sliding patio door just don't have the insulation or newness needed to keep up and cold air liberally seeps through. I had to keep the heater and fan on constantly, and i am usually not a cold person. Hopefully the hotel will consider renovating or replacing this in future.

Stayed on the club floor and the continental breakfast and "lounge" (a former hotel room it seemed) were nice. The lady who ran it was nice.

Room Tip: Top floor is club floor - same rooms but you get a free continental breakfast & some evening sna...
See more room tips
  • Stayed February 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hotelreviewer333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clint W, General Manager at Crowne Plaza Milwaukee Airport, responded to this review, February 24, 2014
Dear Hotel Reviewer:

Thank you for providing us with such valuable feedback regarding your recent stay at the Crowne Plaza Milwuakee Airport. I was very happy to hear that you enjoyed a great nights sleep while at the hotel. In fact as comfortable as you felt our bedding was when you stayed with us we are completely changing our bedding package in mid March to include new higher threaded sheet counts, new pillows, bed skirts etc.

We opened as a Crowne Plaza about 4 years ago and at that time completely renovated the previously branded hotel. We find that we have the nicest upscale hotel in the Milwaukee Airport area.

I apologize for the markings on the green wall in your guest room. We are actually in the planning stages of replacing that wallpaper with paint in order to make it a focal wall and allow our maintenance staff to touch-up more frequently when damaged.

Once again thank you for choosing the Crowne Plaza Milwaukee Airport. We look forward to greeting you the next time your travels bring you to the Milwaukee Airport area.

Sincerely,

Clint Wills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Milwaukee Airport

Property: Crowne Plaza Milwaukee Airport
Address: 6401 S 13th St, Milwaukee, WI 53221-5246
Phone Number:
Location: United States > Wisconsin > Milwaukee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Milwaukee
#9 Romantic Hotel in Milwaukee
#14 Family Hotel in Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Milwaukee Airport 3.5*
Number of rooms: 194
Official Description (provided by the hotel):
Milwaukee Airport Crowne Plaza Hotel is located in Milwaukee, Wisconsin, and is The Place to Meet for meetings and weddings alike. Our hotel is located just 2 miles from General Mitchell International Airport, and ten miles from downtown Milwaukee, Midwest Airlines Center, Milwaukee Art Museum, and U.S. Celluar Arena, home of Brewer Baseball.Featuring 24,000 square feet of meeting, conference and banquet space, the Crowne Plaza Milwaukee Airport offers an ideal location for important events. We offer a free 24-hour airport shuttle as well as upgraded beds with Crowne Plaza s signature Sleep Advantage! Business travelers will appreciate our high-speed Internet access, executive level rooms and lounge and our 24-hour business center. The Crowne Plaza Milwaukee Airport is a beautifully decorated hotel conveniently located off I-94 near Lake Michigan, the new Harley Davidson Museum, and some of Wisconsin s most popular attractions. Crowne Plaza Hotel Milwaukee Airport, is a family-friendly hotel where Kids Stay Free in parents room. Enjoy our huge indoor pool and fully-equipped fitness center. Leisure travelers will love our proximity to Miller Brewery Tours, Wisconsin State Fair Park and Milwaukee Summer Fest Grounds.Crowne Plaza, the best value for Milwaukee, Wisconsin Hotels. ... more   less 
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Also Known As:
Crowne Plaza Milwaukee Arpt Hotel Milwaukee

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