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InterContinental Milwaukee
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Reviews (1,139)
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566 - 571 of 1,139 reviews
Reviewed January 7, 2014

We booked a executive room at the hotel. It was lovely overlooking the ice skating rink with two large windows. Before we left for the evening the toilet would not flush. We called the front desk they assured us someone would take care of it while we were out. Once we returned 4 hours later after dinner and a hockey game there was a note on the bathroom door informing us the toilet was very broken and could not be fixed. We COULD move to another room if we wanted. Well of course we wanted to move. However no executive room was available because it was so late and all the rooms were taken so we were moved to a dingy standard room on the conference room level. The staff tried to accommodate with free breakfast. My problem was why did they not save a room earlier in the evening. Of course we would want a bathroom!!! Not my definition of a high quality hotel providing superior service to their guests.

Room Tip: Make sure you upgrade because the standard rooms are very standard.
  • Stayed: December 2013, traveled with family
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2  Thank Nicole0611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Milwaukee, responded to this reviewResponded January 22, 2014

Dear Nicole0611,

Thank you for taking the time to post a review of our property. We are deeply sorry for the experience you had with your room accommodations and the service you received did not live up to your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Rest assured, we have taken note of comments and have forwarded to the appropriate department for review and enhancements.

Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

Great location downtown on the river. Clean rooms with a good amount of space and my last one had a fantastic work desk to get things done. We made use of their work spaces on the 3rd floor working all day out of the board room. In here service was good (people ensured we were appropriately stocked, brought in lunch & breakfast daily both of which were good). The service is as to be expected and the main bar is a decent place to gather and relax. Parking is a touch pricey for the area @ $25.

  • Stayed: January 2014, traveled on business
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Thank Chuck F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2014

For a mini-Christmas vacation, my husband and I booked a two night "bed and breakfast" package. Our family consists of four, two teenagers (male and female, one year apart) and us. We reserved a standard double room, and asked for a cot from housekeeping. With a little rearranging (scooting a chair, and a floor lamp) the cot fit very nicely by the window and we still had LOTS of room remaining to walk around and move in our room. We were on the 10th floor and had a great view of a cute outdoor ice skating rink that was decorated nicely with Christmas lights. The hotel staff was pleasant, and professional. The breakfast "vouchers" included in our package were not for every member of our family; however, the Kil@Wat (the hotel's upscale restaurant) staff removed all beverages from our bill and instead of removing the two least expensive breakfast meals, removed the two most expensive meals! Our breakfast bill before the voucher was approximately $66/per day, but after the breakfast voucher (and before tip) we paid $22! What a wonderful surprise. Our teenagers felt like we were really splurging and felt like we were rich by eating in this beautiful restaurant for breakfast. It was a fun experience and a great treat, and we did not "break the bank" in the process! We would highly recommend this package ESPECIALLY for a family that has big teenage eaters! We enjoyed a Buck's game during our mini-Milwaukee vacation, and it was very easy to walk to the game from our hotel. We had dinner at the Safe House, which was a fun experience (not spectacular food, but that's not why people go to the restaurant, the atmosphere is fun and that's why people go there). We also ate at Joey Bueno's Italian restaurant (not within walking distance during the winter) and loved their food! If you go, order the Italian nachos, there will be enough to share with the entire table and won't ruin your appetite for the entrees you choose. Great vacation! The kids said they can't believe how much fun they had! Additionally we went to the Milwaukee Public Museum (not within walking distance during winter) and were surprised how pricey it was for a "public" museum, but had a nice time. Only negatives: the granite in our bathroom counter needed to be resealed, the tub had pealing enamel, and the staff at the front desk did not allow me to have a cot placed in our room, but a simple call to housekeeping upon arriving to our room fixed that. Housekeeping within 10 minutes brought a cot to our room, set it up and made sure we had extra pillows and blankets too! We would repeat this vacation in a heartbeat! Please note, the parking is $25/day to park in the hotel ramp, so be sure to include this in your budget.

  • Stayed: December 2013, traveled with family
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Thank Joyfulwkids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2014

The valet service was extremely prompt and helpful and the service from front desk staff extremely friendly. I really liked the bar and dining options at this hotel. Location was central to most everything downtown. The rooms were clean and well appointed but definitely not over the top. I wouldn't hesitate to stay here again at the right price.

  • Stayed: December 2013, traveled on business
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Thank tpharkman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2014

For rooms that cost over 200.00 a night, I would have expected a lot nicer room than I stayed in. The door connecting the rooms had the laminate hanging off it, as did the entrance door to the room. There was left over bottle caps on the floor. We didn't use the towels that were stacked on the shelves in the bathrooms because the shelves had so much dust on them, I doubt the towels were very clean. The bellhop couldn't get one of the lights near the bed to go on. The bathrobe in the room was torn on the shoulder. So over all, the rooms definitely need updating and the cleaning staff needs to do a better job cleaning.

  • Stayed: December 2013, traveled with family
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Thank dsnynana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Milwaukee, responded to this reviewResponded January 18, 2014

Dear dsnynana,

I truly appreciate you taking the time to review your recent stay at our hotel. It was nice to hear you like our friendly staff. However, please accept my sincerest apologies for any difficulties that you may have encountered during your stay with us. I am sorry if the housekeeping service and state of the door was less than satisfactory. Rest assured your comments are valued and aid in the improvement of our services and amenities.

Once again, thank you for your feedback and I do hope we have opportunity to serve you again.

Sincerely,

Zelyn N
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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