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“Room switch” 3 of 5 bubbles
Review of InterContinental Milwaukee

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InterContinental Milwaukee
Ranked #24 of 55 Hotels in Milwaukee
Chicago, Illinois
Level Contributor
92 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Room switch”
3 of 5 bubbles Reviewed January 7, 2014

We booked a executive room at the hotel. It was lovely overlooking the ice skating rink with two large windows. Before we left for the evening the toilet would not flush. We called the front desk they assured us someone would take care of it while we were out. Once we returned 4 hours later after dinner and a hockey game there was a note on the bathroom door informing us the toilet was very broken and could not be fixed. We COULD move to another room if we wanted. Well of course we wanted to move. However no executive room was available because it was so late and all the rooms were taken so we were moved to a dingy standard room on the conference room level. The staff tried to accommodate with free breakfast. My problem was why did they not save a room earlier in the evening. Of course we would want a bathroom!!! Not my definition of a high quality hotel providing superior service to their guests.

Room Tip: Make sure you upgrade because the standard rooms are very standard.
See more room tips
  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Nicole0611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Milwaukee, responded to this review, January 22, 2014
Dear Nicole0611,

Thank you for taking the time to post a review of our property. We are deeply sorry for the experience you had with your room accommodations and the service you received did not live up to your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Rest assured, we have taken note of comments and have forwarded to the appropriate department for review and enhancements.

Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,039 reviews from our community

Traveler rating
    437
    312
    190
    61
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (194)
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English first
Menomonee Falls, Wisconsin
Level Contributor
136 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed January 5, 2014

Great location downtown on the river. Clean rooms with a good amount of space and my last one had a fantastic work desk to get things done. We made use of their work spaces on the 3rd floor working all day out of the board room. In here service was good (people ensured we were appropriately stocked, brought in lunch & breakfast daily both of which were good). The service is as to be expected and the main bar is a decent place to gather and relax. Parking is a touch pricey for the area @ $25.

  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Chuck F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sun Prairie, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 5, 2014

For a mini-Christmas vacation, my husband and I booked a two night "bed and breakfast" package. Our family consists of four, two teenagers (male and female, one year apart) and us. We reserved a standard double room, and asked for a cot from housekeeping. With a little rearranging (scooting a chair, and a floor lamp) the cot fit very nicely by the window and we still had LOTS of room remaining to walk around and move in our room. We were on the 10th floor and had a great view of a cute outdoor ice skating rink that was decorated nicely with Christmas lights. The hotel staff was pleasant, and professional. The breakfast "vouchers" included in our package were not for every member of our family; however, the Kil@Wat (the hotel's upscale restaurant) staff removed all beverages from our bill and instead of removing the two least expensive breakfast meals, removed the two most expensive meals! Our breakfast bill before the voucher was approximately $66/per day, but after the breakfast voucher (and before tip) we paid $22! What a wonderful surprise. Our teenagers felt like we were really splurging and felt like we were rich by eating in this beautiful restaurant for breakfast. It was a fun experience and a great treat, and we did not "break the bank" in the process! We would highly recommend this package ESPECIALLY for a family that has big teenage eaters! We enjoyed a Buck's game during our mini-Milwaukee vacation, and it was very easy to walk to the game from our hotel. We had dinner at the Safe House, which was a fun experience (not spectacular food, but that's not why people go to the restaurant, the atmosphere is fun and that's why people go there). We also ate at Joey Bueno's Italian restaurant (not within walking distance during the winter) and loved their food! If you go, order the Italian nachos, there will be enough to share with the entire table and won't ruin your appetite for the entrees you choose. Great vacation! The kids said they can't believe how much fun they had! Additionally we went to the Milwaukee Public Museum (not within walking distance during winter) and were surprised how pricey it was for a "public" museum, but had a nice time. Only negatives: the granite in our bathroom counter needed to be resealed, the tub had pealing enamel, and the staff at the front desk did not allow me to have a cot placed in our room, but a simple call to housekeeping upon arriving to our room fixed that. Housekeeping within 10 minutes brought a cot to our room, set it up and made sure we had extra pillows and blankets too! We would repeat this vacation in a heartbeat! Please note, the parking is $25/day to park in the hotel ramp, so be sure to include this in your budget.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joyfulwkids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa
Level Contributor
237 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed January 4, 2014

The valet service was extremely prompt and helpful and the service from front desk staff extremely friendly. I really liked the bar and dining options at this hotel. Location was central to most everything downtown. The rooms were clean and well appointed but definitely not over the top. I wouldn't hesitate to stay here again at the right price.

  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tpharkman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Appleton, Wisconsin
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed January 2, 2014

For rooms that cost over 200.00 a night, I would have expected a lot nicer room than I stayed in. The door connecting the rooms had the laminate hanging off it, as did the entrance door to the room. There was left over bottle caps on the floor. We didn't use the towels that were stacked on the shelves in the bathrooms because the shelves had so much dust on them, I doubt the towels were very clean. The bellhop couldn't get one of the lights near the bed to go on. The bathrobe in the room was torn on the shoulder. So over all, the rooms definitely need updating and the cleaning staff needs to do a better job cleaning.

  • Stayed December 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dsnynana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Milwaukee, responded to this review, January 18, 2014
Dear dsnynana,

I truly appreciate you taking the time to review your recent stay at our hotel. It was nice to hear you like our friendly staff. However, please accept my sincerest apologies for any difficulties that you may have encountered during your stay with us. I am sorry if the housekeeping service and state of the door was less than satisfactory. Rest assured your comments are valued and aid in the improvement of our services and amenities.

Once again, thank you for your feedback and I do hope we have opportunity to serve you again.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 31, 2013

We read the mixed reviews about the facilities and the breakfast and adjusted our expectations accordingly. After all, we were positively surprised a couple of times, and thus rate our stay with four stars. While we felt the room may need an update soon, but no doubt it was very clean and very spacious. A completely updated, modernized room and free parking would have earned the extra star. The view and location next to the Marcus Center, the city hall, river and the Bradley Center is priceless. This almost cannot get better in downtown Milwaukee.

The heating in the room included a fireplace option and heated up in a very short time. Given the temperature outside was around 0' F, this option literally melted the ice for us. The front desk was very nice and surprised us with a little amenity after our workout and before diner. The gym was satisfactory, well kept and clean, as well. In the morning, room keeping came early and brought us the current USA Today. That's the way to start off a day.

The breakfast option is well worth the price. It is not a buffet, but a la carte. The food was well presented and tasty. The service kind and very attentive. We enjoyed the attention brought towards us, compared to the usual buffet options and felt very welcome.

All in all, we can recommend the Intercontinental for every couple looking for a well organized stay in Milwaukee downtown.

Room Tip: Room with a view on the Marcus Center and City Hall makes your visit exceptional.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BvB1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jennifertucker, Manager at InterContinental Milwaukee, responded to this review, February 18, 2014
What a lovely review. Thank you for chronicling your stay as it covers almost everything a traveler/guest might want to know. It makes me very proud when our staff gets good reviews as they are the essence of the hotel. We hope we will have the pleasure of your company again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed December 31, 2013 via mobile

With a name of InterContinental, you would imagine that this would be about the most plush hotel in Milwaukee. It's nice enough by the standards of chain hotels but it's looking a bit worn. The walls of the corridors by the rooms are scarred with the lines of food cart collisions and the furniture is chipped. Minor stuff, to be sure, especially in light of the and amazing mattresses and great staff. The room was very quiet, being separated from the hallway by the sitting room and the bathroom but we were awoken by an amorous couple in the next room - hardly the hotel's fault though.

Stayed December 2013, traveled as a couple
Helpful?
Thank TexasCheeseHead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jennifertucker, Manager at InterContinental Milwaukee, responded to this review, February 18, 2014
Amazing mattress and great staff is really nice to read in any review. I appreciate your recommendations on where we need to update and please know all comments from reviews are taken into meetings and given consideration. Thank you for being our guest and takining the time to write this review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Milwaukee

Property: InterContinental Milwaukee
Address: 139 East Kilbourn Avenue, Milwaukee, WI 53202 (Formerly Wyndham Milwaukee Center)
Phone Number:
Location: United States > Wisconsin > Milwaukee > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Luxury Hotel in Milwaukee
#20 Romantic Hotel in Milwaukee
#27 Business Hotel in Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Milwaukee 4*
Number of rooms: 221
Official Description (provided by the hotel):
InterContinental Milwaukee is the place to indulge your senses. Located along the Milwaukee Riverwalk, a vibrant stretch lined with parks, sculptures, restaurants and nightlife, the InterContinental Milwaukee places you in the centre of the downtown business and theatre districts. Discover the historic Pabst Theatre, the Milwaukee Art and Natural History Museums, or one of Milwaukee's many summer festivals. For a more leisurely tour of the city take a walk along Old World Third Street or in Cathedral Square Park, and don't forget to visit the Milwaukee Public Market. ... more   less 
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Also Known As:
Intercontinental Milwaukee Hotel Milwaukee
Milwaukee Intercontinental

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